I am going to try to be nice as possible since I think that some of the staff may be someone's loving Gramma. Every time I am forced to go here for a child who has volunteered my services for school costume making, I steel myself for the worst customer service experiences ever. From the time you walk in til you leave you will begin to feel an unhealthy level of frustration and agitation. No one cares that you are wandering around looking lost or looking for help. They seem to turn their back and taunt you to crawl up to them on your knees and beg for service. It has been the same here since I was a teen and needed material for projects. Yes they have a vast variety of materials, a decent selection of clearance bolts for when you need a little scrap of something, basically they are the only store that fills the fabric need in this area. They just don't carry friendly customer service. Usually I unroll my own bolts of fabric and pre-measure the length I need and wait. Sometimes I let the kids hit the bell a few times and when the grumpy gramma saunters over I apologize profusely at my child's behavior. read more