This Canadian made trendy furniture outlet is a fairly new addition to London's modern furniture…read morechoices. It offers both ready made and custom order furniture, rugs, tableware, wall decor, lighting, pillows and other decorative things. I love their selection. It's a nice store to wander about in with a West Elm or Crate and Barrel vibe. However, I have had some issues. Firstly in product reliability. I purchased a mid century modern lamp for over $400. When I got it home and assembled it one of the custom lamp shades had a large tear in it. Returned it. Lamp #2 assembled (not a fun or easy assembly FYI), worked for 1 week, then nothing. Seemed to be an issue with the wiring and twisting "on" switch. Returned again. Lamp #3 now having been assembled and in house with Hue lights to completely avoid on-switch issues. It looks great but I wait with baited breath for next issue. You expect this when its IKEA value products, but not higher end pieces. Also, I have had mixed customer service. My first visit I had a very helpful male sales associate who helped me plug in things in the store to try. And the returns above went smoothly with no hassle. But, I went with my mom who had purchased a rug and the manager gave her a hard time, spouted off a completely different "return policy" than what is posted at register and on receipt, and after a lot of arguing only gave her store credit. Which might be fine on a small purchase. This was not. She's basically now sitting on an $1000 gift certificate that she can't find anything there to use it on. So definitely a fun browse and a quick token purchase, but just be aware of potential issues with major purchases.

Planned to pick up a wedding gift from Bed Bath and Beyond however most of the gifts on the…read moreregistry were not available even though the registry said they were ( they only showed available because they were display models) the first person to help, disappeared never to be seen again, thankfully a lady named Andi showed up to save the day finding options on the registry that were available and even wrapped the gift for me ( she deserves five stars and is a great asset to the store!!!) all in all I did not get what I went there for but I did find something thanks to one staff member

There isn't a lot of variation in the offerings from store to store. Sometimes you can find really…read moregood deals on unexpected items. Recently they had Ruffoni copper pots on sale. I found some towels that weren't made in China. The regularly carry non-SLS shampoo, conditioner, body wash and moisturizer. There are furniture, rug and lighting sections. Big kitchen department. Bed linens for all. I've found Pratesi sheets! The only useful feature of the loyalty card is that it extends the length of the return period. They should change it so that customers can accumulate points for purchases. There's a winners next door that also carries some home items.

I bought an adjustable bed frame from here 2 years ago and since have had nothing but problems…read more They have sent people out several times to fix the same issue over and over and they still are refusing to do anything else about it. Keep in mind these repairs only last 2 weeks before it is broken again. Teppermans seems to have a habit of putting a bandage on problems until their one year warranty is up and then throwing you away being disloyal. I do not recommend buying from here or any teppermans as they will screw you out of money and lots of their stuff is poorly built. Their solution for me is to spend MORE money buying a rug even though I already purchased the pads they told me would fix the issue and that I would be reimbursed for them and I never was. DO NOT BUY FROM HERE!!

Very poor after sale service. Bought a leather couch its less than 1 yr ago.. put in warranty…read moreclaim, they said no warranty but would fix if I paid for it. Rep,actually told me I need to understand how warranty works. DO NOT SHOP THERE. I will never shop there again btw it's the london store

Everything about this business could improve. Originally told 6-8 weeks. Looking at 6 MONTHS at…read morethis point. All levels of this organization are horrible. Don't believe anything store management tells you as it will be overridden by territory management and eventually director of customer experience. Absolutely no one cares. Take your hard earned $$ elsewhere. No one needs the aggravation. If I could give them zero that would be too high.

My experience was excellent from the moment I walked into the showroom…read more Cindy showed me various selections in my price range and explained the differences in the styles. With delivery and fabric protection the cost was just over my budget but well worth the cost. I will definitely seek Cindys help when I decide to add a loveseat. I'm an easy person to please but the fact my chair will be here in a week sealed the deal.

Wow Looking for modern Floor lamp today and found a lot to…read morelook at Many now LED lights instead of halogens It was in stock so I could take it w me and got help Taking it to my car

I would not shop from these people. After they charge you, they will send you junk and broken…read moreitems. When you ask for return, they will not do it and they will take 1-2 months for replacement. Worse customer service Immature Manager Will and sales Associates like Jessica the liar and fake. Save your money and don't believe what they promise. They will screw all your plans. Jk, owner or something called harassing me for why putting reviews for them. Don't show photos.

Efficient service during Covid. A quart of bathroom primer is $29 and the same amount of bathroom…read morepaint is $35. The invoice records the name of the paint bought which will be helpful if it needs to be matched in the future. Note that the business name on the invoice is London Decorating, not Benjamin Moore.

From the owner: We are a Benjamin Moore retailer, specializing in colour and decorating. We have experienced staff…read morewith product expertise and colour matching services. We carry wallpaper, paint and painting supplies. We offer in-home colour consults with our trained employees.