We have had exceptional service everytime we have purchased anything from Borrego. The owner has…read morecome out several times to speak with us. Great jewelry store.

AVOID THIS BUSINESS, ESPECIALLY FOR ANY SERVICE. As a first time customer with this establishment,…read moremy experience was unfortunately terrible and I'm writing this as a courteous warning to others who may look to do business here. Upon searching for local establishments and seeing positive reviews and praise for customer service, I wanted to give them a chance. I brought in two watches that needed simple battery replacements, one for my wife and one of my own. Upon bringing the watches in, the lady who assisted me seemed friendly enough. I was informed that they no longer do battery replacements in house and they would need to be sent out. Bit of a surprise but ok, I wasn't in a terrible hurry to get them back and was told it'd be a couple of weeks. I received a call within the allotted time telling me they had come in and were ready to be picked up. I go to the store the very next day to retrieve them, being helped by the same person who took them in originally. My wife's watch was running perfectly fine. Mine however I noticed when handed to me was not running at all. I pointed this out and the lady called over another associate who she claimed was the one responsible for quality checks when items came back in from service. This second lady informed me that it had been running the day before when it was checked in but "sometimes they get sent back with a dead battery" and they would need to send it back. She then took it to their back room (with window facing the showroom so everything is visible where she attempted to open the watch but soon returned saying it was more complicated of a movement than she felt comfortable working with so they would send it back to the repair vendor. Red flags, but I want it fixed. Same drill as previous, they will let me know when it's ready within another couple of weeks. About a week and a half later I get a call that my watch has come back in, but am told it is not working and came back with a note that it needs to be sent in to the manufacturer. After naturally asking some questions so I fully understand what exactly was the issue, the girl on the phone became very easily flustered and VERY defensive. Not the customer service I was expecting. I wasn't being disrespectful in any form, just asking questions trying to understand what situation I was now in with a broken watch that was working perfectly fine when I took it in. I go in a few days later to pick up my watch and ask to speak with a manager so I can voice my concerns and displeasure. I relayed the timeline of events to the manager I spoke with, who retrieved and showed me my watch as it was returned with nothing but a sticky note that said to send it in to the manufacturer. No detail or explanation as to what was now wrong. Upon inspection, the crown no longer worked when trying to set the time and no movement of the hands. I was apologized to by the manager and was told that they would look further into it with their repair vendor to try and find out more info so I'd at least have something to go to the manufacturer with. I was also informed at this time that I would almost certainly be contacted by the owner, Mr. Borrego to discuss the issues with me. It has now been a full two weeks with no contact, so out of sight out of mind. I will never personally step foot into this establishment again and will tell everyone I know to avoid dealing with them as well. It's a shame because it is a nice store, but this type of service is unacceptable. I would warn anyone reading this to never entrust these people with any of your personal or sentimental valuables. Zero accountability and broken trust with the first encounter for a potential long term customer...I'll take my business elsewhere.

Just went in for watch battery and they were quick and friendly. Definitely coming back and have…read morebeen telling people about it.

This was my first experience with Rialto, and they did not disappoint. My 40-year-old wedding ring…read morewas significantly damaged recently, and my former jewelers have closed. What to do? Yelp directed me to Rialto. Owner Luis examined the ring and immediately gave me a quote to repair the broken gold bands, replace some diamonds, and strengthen the points. The repairs were done before the estimated date and at a reasonable price, and my ring looks wonderful. I'm very happy with the results, and I'll definitely be back!

They don't have their physical locations anymore. They are by appointment and operate from home. So…read moredon't bother trying to navigate around the massive construction zone and the fitness camp runners nextdoor to get to them. Don't know how long ago they closed the physical location, but it must be pretty recent as Google maps still had an active listing. They called me back in less than 20 minutes though and she apologized for all the confusion. Unfortunately they don't work on my type of clocks so I have to go somewhere else. But it sounds like they can work on anything that is battery operated. Hopefully their website presence can get updated soon so no more runners have a near death experience from a bad lost driver on a Saturday. Just disappointed bc this was the only clock shop in San Antonio that showed as even having Saturday hours. But at least they answer the phone on Saturdays. :)

Armando and Mary were amazing! They kept in good communication with me from start to finish and…read morebeyond. They came and helped spin my late father's grandfather clock up and running in no time flat. They took the time to teach me how to maintain it and upkeep. Their help and guidance on this clock meant alot to me and my family as this is an heirloom. They were both extremely friendly and professional. They will forever be my "go to" time piece advisors and maintainers. Thanks again MOT! D

They did an excellent job repairing my ring. They did it quickly and cleaned it also and it looked…read morebeautiful.,

What an amazing business with amazing owners. This was my second time coming here for jewelry…read morerepair. The owners were fun and professional at the same time. I now have a go to for all thing jewelry, watches and things. Please go see them 10/10 recommend.

They replaced a 2 year battery and it died in 2 months....go figure that for reliability.read more

Greeted by Mark needed to get a couple links off super nice guy got my watch back quick !read more

Always skilled work on our clocks--one an over 100 year old regulator clock and the other, a…read moregrandfather clock. We have moved considerable distances with these clocks, requiring, of course, some work. Mr. Murphy has serviced our clocks for more than 30 years. Efficient, affordable, friendly...AND he loves Golden Retrievers.

The quality of the work was good, and they ultimately got the job done as promised. However,…read morecommunication could definitely be improved. Updates throughout the process were limited, and it would have been helpful to have more proactive communication regarding the status of the repair. Overall, the workmanship was solid, but better communication would make the customer experience much smoother.

Reached out had an appointment and then never showed or communicated. Unfortunate because the store…read morewas always good. No reason for lack of communication!

Excellent service on my mantle clock. Enjoyed meeting and chatting with John and Margaret. John…read morefixed the issue and gave me pointers on caring for my time piece that's over 100 years old. Great value with the mobile service. Highly recommend

Very nice and professional staff. They answered all my questions and helped put new batteries in my…read morewatches. I would have gotten more work but I was visiting from San Antonio and couldn't wait for some parts. Place was quiet , neat and looked well established. I'll definitely be back. -R

I brought 3 watches in for link removals for my husband and I. They did the job in 10 minutes! I…read more100% suggest going to this place. It was $50 since I used my card but $15 per watch wasn't bad at all for the quick service.