Job: tile average size room, and entry mud room with closets and 2 steps
Price: average, I got 2 estimates and they were essentially the same
Communication: the estimator person was professional and communicated well with some good suggestions, but otherwise----poor (installer did not speak a word of English, so we could not ask him any questions, even regarding the days he will be working); we were not regularly informed which days and times worker will be arriving; at the end of the job, we just got a bill with no visit to check on the quality of the work or our satisfaction of the job
Also, they did not calculate correctly the number of tiles I needed to purchase. I had to email them twice to explain their miscalculation because of the number of steps we had. Even with their new calculation, with the extra 10%, there were barely enough tiles, absolutely none left over and they used some scraps to fill in the gaps.
Cleanliness: poor (mortar waste was dumped on our front lawn, so I had to hose off the grass to get the white powder/stuff off the grass; small splatters of mortar left on our walls, and mortar left on hardwood floor bordering the tiles); stack of waste tiles also left on my lawn
Quality of work: half ok, half poor (the room was done well, but the mudroom must have been done by another person, and totally amateur job; tiles were unevenly layed, poor planning with steps having small slivers to fill the gap, big gap next to wall, wider than the trim, AND mud room was supposed to have 50% offset of tiles, which was done on the landing but not on the stairs
And, in the mudroom, there were clear areas that they missed with the grout between the tiles.
When I called them back to show all this, they were honest enough to admit the poor quality, asked what I? wanted to make it look good.... and offered to redo the mudroom (partially, the worst area, or give a partial credit), I had them re do the stairs, which ended up better that before).
I would not use this company again. read more
