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    F3 Jacksonville

    5.0 (1 review)
    Closed 5:30 am - 6:15 AM, 6:30 AM - 7:15 AM

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    5 years ago

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    Club Pilates

    Club Pilates

    2.6(5 reviews)
    0.9 km

    I give them a 1rating. 0 if it was an option. I went to Ponte Vedra for a vacation and signed up…read morefor a free class with Club Pilates on A1A . I thought i was buying a package of 4 passes. Instead, they charged my credit card for a membership, taking 109.00 monthly. I had surgery and was laid up and did not look at my credit card for a while. When i realized what had happened i called and they only agreed to reimburse me for only one month. i was only there twice! I explained that i did not live there and i would not have ever signed for a membership. It was so misleading. Beware when signing, they are not good to work with, it is all about them getting the money. I will and am going to dispute the charges with CC company. I did not even use the 4 passes i bought,as i injured my knee and i called to see if i could get my money back and even at that time they did not inform me that i had a membership. It was a mistake and they will not make any allowances. I will never go there again. I asked for the manager to call me, and she did not return the call . I know what i signed up for and it was for only 4 passes. someone there entered it wrong.

    I've been a member for many years. They are now very strict about their cancellation policies and…read moredo not give refunds back from their auto credit card charges, even when I gave 11.5 hrs notice (vs the 12 hr cx policy). I had booked at two locations at the same time by accident. I asked the manager and the owner to please waive my fee. They both refused because they had "credited me too much in the past". A few weeks earlier I realized that I had been out of town and forgot to cancel a class that I was still out of town for on that date. I questioned why do I not know about this charge for over a month later when I get my cc bill. I am told there is a feature I can turn on to help but no one has ever suggested that until now. When I ask the front desk or employees @the app they say it's difficult to use and they don't know how either. I understand there have to be rules. However, when the app they use doesn't work properly 1/3 of the time I use it and is not user friendly to let the clients know they "missed a class" that is not in the client's best interest. Why was the app not created well and not fixed to help the clients? My speculation- so they can get more money through the fees? I wanted to share my experience from the customer service side so others can beware. Update: I just got kicked out of being a member of the club for writing the above review! Wow. Just wow! As another member just told me they clearly do not care about their members all they care about is the money. The owner, Dawn, has religious signs within her studio; yet when someone gives honest feedback she immediately kicks them out of her biz vs thanking them for feedback and noting the complaint.

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    F3 Jacksonville - bootcamps - Updated August 2026

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