We hired this company to redo a computer room carpet with wood laminate flooring and repaint. The…read more2 workers showed up fairly promptly and got to work immediately. The old carpet came up, floor prepared and vinyl planks started. That part of the job went fast, but black 'dust' from cutting the boards to fit flew everywhere. Nothing was put up in the room doorway.....there was a closet full of clothes in the closet which all got this fine black dust on them. Had they said something to me, I would've covered them with an old sheet. Aside from that and the worker having a bit of trouble rehanging the closet sliding doors which my husband helped him accomplish, all turned out very nice. Todd, the contractor, never dropped by to check on his men through the 2 days they were there.
Next came installation of a new pre-hung front door which I had ordered and purchased. Three men arrived, 2 were the same 2 that redid the room last week. They got to work, removing our storm door first, then the existing front door and frame. They worked for a few hours without us hovering over their every move. Pretty soon l see one guy has started rolling the paint (I bought) onto the outside of the new door. The color wasn't looking right so Luis (job foreman, I guess) called me. The texture of the rolled on paint was the first thing i noticed. Not smooth like one wants for a front door. The color just needed a couple coats to be right, however the rolled on paint was just looking horrible. By late afternoon, the whole job, including erroneously placed kick plate holes, arched threshold so door didn't close properly, and the new paint which was so thick I could peel it off in big pieces, was a completely botched mess. Our storm door was ruined as they cut off a length on the bottom trying to get it to shut properly which wasn't happening because of the bowled threshold. Again, Todd hadn't stopped by at all that day. So I took pictures and texted Todd asking him to please come over and see what they'd done. He was there very soon with another worker whom he said to me "he can fix anything!" This poor guy looked, measured, shook his head, looked some more, then he and Todd decided the whole new door needed to be replaced. So after Todd reordered the new door, spray painted it in their workshop, and then brought it over, this new guy got it properly installed.
This second door and all work done was covered by Todd. We had no hassle over that at all and he took care of it, knowing his crew was at fault. The only thing we'll have to do is purchase a new storm door. We appreciated that he stands by his work very much.
In closing, I think if Todd had dropped by earlier in the day, that maybe the original door could've been salvaged...maybe. Would I hire him again? Questionable. He's a great guy whom we like very much, but his workers aren't the best. I know it's hard to get good help since COVID, but I would be hesitant at this time.