Passing through for work, (2-15), when my truck starts to have problems. Search for nearest…read moreChevrolet dealership which just happens to be 11 miles away. Limp my truck Ain and explain the situation. They are very understanding, and although they couldn't look at it today, said they'd work it in tomorrow, then gave me a ride to a hotel. Next morning (2-16), when I called they were already looking at my truck. They send someone to pick my up and bring me. Ack to the dealership. Long story short, waiting on parts, so it'll be days/weeks before my truck is ready. Their professionalism and willingness to help me find a rental car, has been nothing short of amazing. I will update this when I come back up here to pick up my truck.

The customer service is non existent! They lie and do everything they can to get outta doing…read moreWarranty work. They treat disabled people so poorly its awful. Don't ever buy a car from them! I wouldn't wish my experience on my enemies! Worst car dealer i have had the unfortunate to ever deal with. Disgusting and rude!!!!

On July 26, 2026 John's Auto & Truck Repair, LLC. was called to the public marina dock in Long…read moreBranch on River Ln. to tow my Jeep and trailer due to expired plates on the vehicle. The tow truck driver was informed that towing the Jeep and the trailer would mean that my personal watercraft would remain abandoned and unsecured at the public dock. He informed me that I would be able to get the release paperwork from the Long Branch Police Department and retrieve my Jeep and trailer at 8 AM (when the business opens). The next day, I immediately proceeded to the Long Branch PD and got all of the paperwork in order with the appropriate registration. "Released" docs were issued. I called John's and spoke to the owner, who informed me that the company only accepts cash and that the invoice wasn't processed since he wasn't yet in the office. He mentioned he would call me back. As I sat in the bank parking lot for 30 minutes, I called the number back and spoke with an employee in the office. He mentioned that the paperwork wasn't completed, but that typical tows would be in the $300 range. I took out $500 as a precaution. When I proceeded to the business, he informed me that the owners were still on their way and would be there in 5 minutes. After 20 minutes of waiting, I proceeded back to the desk, confused as to why my Jeep was still not retrievable. John's Auto & Truck Repair has a contract with the Long Branch Police Department to serve the public according to its hours of operation. At this point, they were playing games about the pricing and holding my Jeep hostage while my personal watercraft remained docked and not secured at the Long Branch Marina. I informed the desk employee that I would be calling the Long Branch Police to rectify getting my vehicle back. He returned the "released" forms to me and encouraged me to give them to the police. The police dispatcher recognized my frustration and also my concerns for retrieving private property unsafely left at the city's public marina. Officers were dispatched to John's Auto & Truck Repair. Upon arrival, a husband and wife duo arrived on scene, exiting the car frustrated. The woman mentioned that we "spoke on the phone" and that they were "out getting parts." I was frustrated at this point because it was almost 9:30 AM. No citizen should have to wait 90 minutes at the whim of a towing company and cash deals with the police department to retrieve property. The total cost of keeping my Jeep and jet ski trailer overnight was $460.60. Luckily, I had the $500.00 on hand. The woman asked her husband to provide change, which he did so via his personal wallet. HMMMMM. Meanwhile, they had a difficult time retrieving my Jeep because they accidentally locked the keys in the vehicle. You really couldn't make the situation up. The police remained pretty silent on scene given their Department's contracts with this shady business. Finally, I was able to retrieve my vehicle. The expired plates, however, were missing. The owner informed me that they were taken by the Long Branch Police Dept. He gave me the screws to put my new license plates on the vehicle. This company deserves to be audited for their bad practices and unprofessional behavior. I can't imagine how a citizen might engage with this company not knowing their basic rights. You should be ashamed of yourselves.

My ford transit was having issues with the transmission but thankfully for these guys it's back up…read moreand running even better than before. For the price and quality of work, John and his team are definitely above the competition.

Very honest and fair, the best! He has worked on my Dodge Dakota truck in the past and I've never…read morehad an issue. Will be seeing him soon with my Dodge Caliber.......

I am a senior citizen who had a flat tire in my driveway. Alex came here with an air tank filled…read morethe tire then drove it back to his shop to fix the tire. He then brought the car back to me. It was a pleasure doing business with him,

Scheduling the appointment on the app was very convenient and easy. This is a shop where I go to…read moreget all of the work done for my family's car. The prices are fair and I know that they will do an honest job. The waiting room is very comfortable and they offer free Wi-Fi. I was able to get in and out very quickly too.

Certified is our hidden gem. Not only have we purchased my daughters car from them, but they also…read moremaintain all of my vehicles. They are a full service shop with a great staff who always goes above and beyond when taking care of your vehicles.

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

I was looking for a specific build, and, knowing it was in short supply, called around at many…read moreLexus dealerships near me. At most places, salespeople either weren't clear about the ordering process or kept pushing colors I didn't want. John Lucky at Ray Catena of Monmouth was a refreshing change. From our first phone call, he was friendly, attentive, and knowledgeable. Unlike many salespeople, John took the time to really understand my preferences and saw that I valued getting the exact car build I wanted over speed of delivery. He patiently and clearly explained the entire factory ordering process and answered all my questions, setting clear expectations to prevent surprises later. A few months later, the car arrived. Pickup day went flawlessly. John warmly greeted us and introduced us to the car. The paperwork was clearly explained and smooth. Another team member presented the warranty options and was also excellent. A third team member, who guided us through the car's technical features, was friendly and thorough. Overall, it was an ideal luxury car buying experience--transparent, attentive, and genuinely enjoyable--completely breaking the car dealership stereotype. We'll probably purchase any future Lexuses through John; the extra half-hour or so of drive was well worth it.

FIVE STARS!! Dropped off vehicle on Saturday without…read morenotice. Brake fluid leaking and spewing from right tire. Gas pedal lost pressure to the ground. It was fixed by Monday afternoon. Incredibly HONEST & FAIR. Ps: Car is foreign. Dealerships / auto repair shops usually take advantage immediately due to the make of the vehicle. I have been taken advantage of MANY times by other local repair shops. I am happy I FINALLY found a TRUSTED mechanic. Thank you!!

I visited this business to request a quote for an alternator replacement. I provided the…read morereplacement alternator and belt when I dropped the car off, in case I decided to follow through after being given a quote. However, I was never given a quote. About 8 hours later, I received a call informing me that the car had been disassembled and that the alternator I provided was the wrong one. I was shocked that they had already taken apart the car without providing a quote or obtaining my consent. I instructed Eric to reassemble the car, at which point he informed me that I would be charged $1,200 even though I did not consent to this, and was not kept in the loop about the service beginning. Because I am a young female, I felt that Eric was not giving me the same level of respect as he would to others. As a result, my father stepped in to handle the situation, and from that point on, Eric communicated exclusively with him. My father was able to negotiate for the purchase of a new alternator and its replacement for the same price after my father revealed he was a State Trooper. When I arrived to pick up my car, I was prepared to pay the $1,200, which again was supposed to be a quote. During this time, my grandmother, who was with me, tripped on a step inside the mechanic shop. I noticed that there were no "watch your step" signs, which could have helped prevent the fall. Despite being seated at his desk directly in front of my grandmother, Eric made no effort to assist her. Additionally, when I got my vehicle back, my dash camera was unplugged, which would be understandable however it was unplugged from the actual camera portion, and not from the actual charger in the car. This means power was still going through the cord, but the camera was not being powered. The receipt given to me was also incorrect, as the odometer statement was wrong, and the prices for repairs were not included. In hindsight, I regret not contacting the authorities or filing a complaint with the Better Business Bureau for deceptive practices, although I'm unsure of the impact that would have had, given that this shop offers "discounts" to local authorities. I am shocked that I have not seen any other negative reviews for this business, as when I shared my experience with friends and family, I was met with the retellings of similar stories of the owners of this shop. Based on my experience, I would highly recommend Tubby's Auto Center in Red Bank instead. They have a level of professionalism and communication skill that I don't believe Green's Auto could ever match.

I have been shopping for a car at a particular price point and shopped them all…read more Toyota Honda you know what I'm talking about Walked into this place not being familiar with Subaru I didn't know they no longer made sedans. Brandon a sales mgr greeted me and I told him what I was looking for and at what price. That's usually a deal breaker. However he showed me a Impreza hatchback in red and it was the first car in the price category that had any style.Sat with Randy the sales man and after a few minutes of talking Brandon had appraised my trade in and presented me with a deal that was unbelievable Almost to the dollar of what my budget was I am now driving a beautiful brand new car with great features that are unattainable at the deal I got I shopped used and new and a new car with a warranty and all the bells and whistles I wanted are what Brandon and Randy put together Financial department was a breeze unlike most other dealerships. I was highly impressed with how this dealership worked hard to get the best value for my price range This should be the first and last place you should look at when purchasing a car in a particular price range

Love the Service Dept...I went in because one of my tires was flat, because I purchased the tires…read morethere a year ago they replaced the tire for free. Then I told him I would've gotten my oil changed, but I didn't have my coupon so Tim managed to make sure I got one! then they pulled it through the car wash for me so overall, I went from having a bad day to a very good one ,great job Tim Rother!

Thanks to Brian and Jim made purchase easy and quick. 19 Ranger was clearly represented online,…read moregreat truck. No problem with price, it was same as online. Found it thru car guru

Very happy with my service today. Special thank you to Fred, who went above and beyond to help me…read morewith my mechanical issue. Highly recommend.