Ordered brass sights for ruger Vaqueros. Provided billing and shipping address . Shipping address different than billing address because they needed to go to gunsmith working on guns. First of all ordered on 21st and not shipped until 28th and only after I called to see about them. When I finally got tracking number noticed being shipped to billing address. Called they finally said they would ship new order to right address. Get a text today they are out of sights and up to me to resend when I get them. No refund offer or to pay extra shipping. First time in 14 years shooting cowboy action that I've had any issues with a vender serving this sport. read more

We go above and beyond for our customers some of these other reviews are not accurate at all. Make your own chose but i think we are the best gunsmithing shop in the St Charles area. Shannon read more

I've used f&d a few times and everytime it's the best prices around wait time is a little bit but worth every bit don't know how people seem to have had bad experiences since it's the only gunsmith I will go to anymore F&D you guys rock!!! read more

I've had great experiences with F&D. They have worked on many guns for me over the years. Longest wait time was 6 weeks, shortest about 2 weeks. Work was very good and as promised. Good as new when they are finished. It's nice to have a great gunsmith in the county! read more

One of my husbands guns got damaged--- one he had since he was 9 years old. I went to F&D guns in St. Charles to get it repaired. They were supposed to re blued. I picked gun up and in about a week- rust came through on the barrel. I called and the woman working there said they would fix that at no cost to me.I took it in she looked at gun and agreed it was a bad job. After a long time couple of months I had not received a call to pick it up. So I called and told them I was on my way to pick up gun. When I arrived the owner stated he would have to charge me again to redo the job. This is a terrible place to do business and I would advise people to stay clear of F&D guns. They will rip you off. I do not know how they earned the one star they have. read more

Avoid at all cost if you expect work to be done in same calendar year, Was told gun would be done in 2 weeks, when I did not here from them in over two weeks decided to give them a call. Got a couple excuses why gun was not done, come to find out, they did not even look at it yet. What ever you do, do not call and inquire about the status, because they are above that, they will get to you when they can. When they finally " told" me they ordered parts, which was 4 weeks after being dropped off, they called the following week saying they could not find parts. Very poor customer service. I would not let them work on a pellet gun. Just look at the other reviews and make your own choice, as for me THEY WILL NEVER GET A DIME FROM ME EVER read more

I took a Remington 597 rifle to F&D Gunsmithing to have the extractor replaced (a common part and a simple repair). They took a $20 deposit. They kept the rifle for more than two months. After the first month, I called weekly to ask about the status of the repair. They told me each week that they could not get the part (extractor). One week they said they would call the supplier immediately after our phone call. After more than nine weeks, they said they could not get the part and I could pick up my gun, unrepaired. I checked online and found Remington 597 extractors readily available and in stock at numerous vendors. I ordered one from Midway USA for $4.99 and I am told it will be delivered within 5 business days. F&D would not refund my deposit, citing the time spent calling vendors, searching for a source for the part. I said they had done nothing, the part was easily available, and I named some suppliers with the part in stock (They advertise Brownells on their invoices; Brownells has the part in stock.). They then cited their "no refund" policy and kept my money. read more