Taliah's customer service was phenomenal from the moment I walked in the door (as a plus one). And I DO NOT play about customer service. She was not only beautiful outside but inside as well! She was personable, professional, compassionate, informative and really nice! Unfortunately I live in Ontario and plan to join the gym out there but had I lived in Redlands, I would definitely join this gym. Thanks Taliah!! read more

Beware what you sign and get everything in writing. Do not trust anything verbal with this gym. We got stuck in a recurring training membership when all we needed was a single introductory session to get started. It's very hard to cancel and you may be on the hook for a hefty cancellation fee. read more

Buyer Beware! The gym itself is fine -- decent equipment, clean space, and plenty of options. The problem is the business model. EoS pushes short-term promos, especially for personal training, but what they don't make clear is how fast those flip into bi‑weekly charges unless you manually cancel. And "manually cancel" means navigating an account system that feels intentionally confusing. They don't outright lie, but they absolutely rely on customers not noticing the fine print. It's extremely hard to monitor your account, and even harder to cancel anything. After dealing with surprise charges and a frustrating, opaque cancellation process, it's obvious they make a lot of money from people who aren't even using the services anymore. Good gym. Bad practices. If you sign up, watch your account like a hawk. read more

Checked out the EoS in Redlands.... a nice fitness hangout w a pool, sauna, half basketball court, daycare, cinema gym (yes, you can treadmill AND watch a movie at the same time), and a recovery room. My only gripe..... the recovery room only has three massage chairs, one of which is doing its best impersonation of a paperweight (it was broken). And no cryo lounge or shark tank, which is tragic!!! The sauna is more "warm hug" than "inferno," and the wipes stations are playing hard to get (there weren't enough of them). The staff and members were absolute gems!!! Super friendly, and Hector at the front deserves a medal for being welcoming and helpful. Would totally come back when I'm in town.... just maybe bring my own disinfectant wipes and a hotter sauna. read more

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(I look like hell but here goes). My coach is phenomenal. He proactively notified me of business he had to attend to elsewhere and that we would have to reschedule. I asked about supplements and he gave me a full description including use recommendations and potential interaction using other supplements simultaneously, and suitability for my current condition. He's so awesome ! Have a great day coach ! Looking forward to our next session ! I love working with Adlai. He has my back all the time read more

EōS Fitness - Me and coach Adlai - Gyms Near Me - Redlands, California

DO NOT GO! Son canceled membership months ago and confirmed twice but still continuing to charge my credit card for months for personal training and membership. Asked on personal and on phone to speak to manager several times never called back. FRAUD! read more

I have been a member since March and I love it! This gym is great ! Very clean and it is busy a lot but because of what a great gym it is. They have a cine which is a dark room where they have a movie playing all day and you can work out. They have sauna and a pool and showers too. Blowdryers as well. I also took a 3 month course with Jessica the trainer and she was sooo great ! Worked around my schedule always to fit the training and I learned and improved a lot with her ! I love the atmosphere as they even have large tvs on the ceilings to watch while you run or walk on the treadmills. read more

EōS Fitness - Gyms Near Me - Redlands, California

Shoutout to Mando for helping us out ! Amazing customer service . The gym itself was super clean had a great first experience ! Thanks guys

This gym has its perks but boy do they lie and border line harass you just to get you to sign up. If you do sign up please do not trust what the gym rep tells you, instead ask to review the membership agreement and take your time while doing so (they have a tendency to rush you through the processes that matter most). Look over the financial terms and make sure you are aware of your first month's dues and fees, double check the due date. The reps also have a tendency to conceal information and mislead you about the due dates. Bring your attorney along just in case they try to use sales tactics. They seem to be covertly aggressive. Covering it up with compliments and jokes. NO THANK YOU!!!! read more

The complete lack of accountability and communication has been unacceptable. I realized i was lied to by Marquis, after Bryan informed me that my refund was not processed and that there was no chance of that happening. From day one, the gym reps lied about the terms of the membership agreement and I was charged two weeks prior to the date indicated by Rod during sign up. I asked him several times, "is the first month's payment due in August?" And he said Yes! I was charged 2 weeks before August 1st. When I tried to resolve it, my call was passed from manager to manager, forced to repeat the same story over and over, and still haven't received my refund. The customer service itself is just as disappointing. Some of the members gestures and body language strongly suggest that they are either racist or prejudice (or maybe both). It's unwelcoming. The gym is often overcrowded so hard to find parking at times. My overall customer service experience has been frustrating from start to finish. After reading other reviews, it's clear my experience is not an isolated incident. Many customers describe the same issues with misleading sales tactics, billing disputes, cancellation problems, poor customer service, and a lack of follow-through. That consistency says a lot. Again, the sales process to customer service has been a disappointment. I regret believing the rep who signed me up was competent, honest and professional. I would strongly recommend looking at the reviews and most importantly, reviewing the terms of the membership agreement before giving this gym your business. read more

This place is not good at all. The people who work there at night 12am-3am are horrible. They don't enforce any rules. People always have their shirts off which is against the rules. No one ever cleans their machines. All of the weights are always scattered around the whole gym and no one ever fixes it. The paper towels are always empty in the whole gym. The worker(s) are always just sitting there eating food and not doing any work. They also let homeless people sit in the lobby on the couches and allow them to ask random gym goers if they want to buy their food stamps. It's too much. read more

Love eos great gym good people has everything you need to stay in shape team members very helpful and supportive really recommend this gym thank you taliah read more

Kunal at the front desk is always helpful and welcoming! He has great customer service and always makes coming to this location a good experience. Love this gym! read more

I've been attending Kim. S 5AM Wednesday and Friday Cycle class since she started teaching after covid and she is the BEST! Her Playlist always hits, something for everyone. Shes kind and motivating. It's been the perfect way to start my days during the week. Thank you so much Kim for always being such an inspiration and bringing the energy no matter what. Life rider as long as she's the instructor read more

Huge thank you to Brielle who reached out to me and provided excellent customer service. This gym has been a staple Since moving to Redlands read more

Do not get this "Free" trial membership. They get you in for a trial with the offer of 1 free month or the first month for a low price. After I went a few times I realized I didn't want this membership. The staff refused to cancel my "free trial" unless I paid the first month and the annual fee. The trial says it's 1 month, but they charge you the annual fee 2 weeks into the trial. They tell you that you need to cancel two weeks in advance for the cancellation to be valid. I always have been and will be a 24 hour fitness fan. I wanted to see what was different at EOS, but that's super shady. I know it's not all the money in the world, but it's not okay to say "hey sign up free for a month", but they don't mention that you have to cancel in two weeks or you have to pay the annual and the next month fees which can be anywhere from $90-125 in total. So when you get the "free trial" you are FORCED to pay the first month and annual fee unless you cancel the same day you get the trial. Now they email me, and call me a crazy amount of times daily. I don't really care about the money, but if you're going to try this spot just to try it. DO NOT SIGN UP UNLESS YOU ARE FULLY COMMITTED. IF YOU GO WITH A GUEST PASS THEY HAVE A PROCESS WHERE THEY WILL TAKE YOU IN THE BACK DESK AREA TO "REGISTER" then the staff fail to tell you all this part of the monthly and annual fee being required if you basically don't cancel that same day. Tell them no to everything and stick with a guest pass and not sign anything. (Unless you know this is 100% the spot you want to stay at). I just wanted to try it with no crazy commitment since I knew I would most likely stay at 24 hour fitness. IF YOU TRY TO CANCEL LITERALLY AFTER THE FIRST DAY OF THE TRAIL AND SAY YOU WONT MAKE THE PAYMENT THEY WILL THREATEN COLLECTIONS ON YOUR CREDIT. (I have never heard anyone go through this if they cancelled with any other gym). Go to LA Fitness or 24 hour fitness. This issue is not about the money, it's about the process they have. read more

Claudia was awesome. Gym was great. Restrooms clean. Definitely enjoyed my workout here. Thank you, EOS. read more

I want to give a huge shoutout to Isaiah. If I end up choosing EOS, I'll make sure he's the one who signs me up. On Monday morning, I visited the EOS in Lake Elsinore and had a pretty shady experience with the sales rep there. For context, I've been a member of UFC Gym since 2018, including when they first opened in Rancho Cucamonga, and one of my favorite features is the cryo chamber. When the rep in Lake Elsinore heard that cryo is what attracts me to a gym, he immediately told me they had it. That alone had me reaching for my wallet. I asked whether it was nitrogen-based or a refrigerated unit and told him I wanted to go see it. I was excited. Instead of showing me anything, he insisted we had to stay up front. He said he wasn't allowed to show me the gym floor or any of the equipment he was talking about -- even though that's literally his job -- and they had someone at the front desk who could've covered him. He kept pushing a 30-minute presentation and wanted me to sign before seeing anything. His attitude and pressure felt completely off, so I decided to walk out. Today, while trying to sign up online, I ran into issues and ended up calling the Redlands location, where I got connected with Isaiah. He was honest, helpful, and straightforward. He also clarified that they don't have a cryo chamber -- only a "cryo lounge," which is nowhere near the same thing. If I had trusted that salesman in Lake Elsinore, I would've been locked into a contract based on false information. Isaiah is truly the man, and I'm grateful he took the time to give me the real details. When I get a chance, I'll go check out the gym for myself and see if it's the right fit. read more

i've been going to this gym for 6 years. i love that it's 24/7 and has so many amenities! the basic membership price is the cheapest in the area but this has one of the best variety of gym equipments that i've seen. they have a hydro massage, saunas, a pool, cycling, movie theatre, bball court, and fitness classes in addition to the weights and cardio. love it! read more

I added my mom to my account to workout. They secretly charged me for an additional account that I've been charged for months, that they didn't make me aware and went behind my back. I only found out & got reimbursed because I switched my mom's account to my bro. And the lady working that day made me aware. Im considering canceling my accounts They dirty for that. read more

This gym is a complete SCAM! I was told by Ryan over the phone that a family plan would be $24.99 for all of us per month. I was charged a month later $100. I called the phone number he called and of course that goes to a third party that could not help me. I was told I'd have to drive to the gym and speak with a manager. The manager dud not come out and speak with me but Ryan did lying that he did not quote me $24.99 got the family plan. It's so easy for them to sign you up but he wouldn't cancel my my membership. I have to go home on a laptop and cancel. Talk about poor customer service. read more

Great gym and sauna. I love service people here. Great equipments great rest and recovery

Overcrowded gym no matter what time of day. Gym etiquette needs improvement from the kids that go there. People propping tripods like it's their personal studio. Don't waste your money or time at this place. Find a better alternative club that actually holds up to their standards. read more

DO NOT SIGN UP FOR THIS PLACE UNLESS YOU WANT TO BE RIPPED OFF EVERY SINGLE MONTH FOR 100'S OF DOLLARS PER MONTH. I have been having an on going issue with this place, continuously making fraudulent charges on my accounts. I have talked to managers at the location and they are useless. Having been waiting for weeks to hear back from corporate about the issue. This issue is also happening to my mother and a friend, and by the looks of it with some other reviewers here, they have some unfair practices and breech of contracts going on. read more

DON'T GO HERE !! Sooooo shady. They will lie to you and say anything to get you to sign up and promise you that you cancel within 5 days and get your money back. It's a complete lie. I cancelled within five days three months ago. I've called now 7 times trying to get my refund over the past few months and there is always some made up story that is completely different from the last time. It's all just lies because they are owned by private equity and all they care about is stealing your money. Not to mention the gym is terrible. I have never been to a gym so crowded in my life. Waiting for 20 minutes just to look for any open machine. Went to 24 hour fitness down the road and it is a million times better and not shady. I gave up on my refund. So ridiculous!!! read more

This place keeps deteriorating. Facilities are always dirty no matter the time of day. The staff is burnt out and all act completely indifferent. They don't scan barcodes after 9pm anyone can just walk in front desk is constantly unattended. Age restrictions are not enforced. Equipment is not well maintained. Weights are not re-racked by staff throughout the day, things are constantly scattered on the floor and never in their correct place. Not even taking the parking situation and crowdedness into account. There are additional things that are really wrong with this gym while some of it is out of their control (people not re-racking weights, not wiping down equipment, the sit and scrollers) but it affects your gym going experience. Definitely Do Not Recommend. read more

Overall, great gym. I don't feel like I overpaid for what I received. The equipment is good (a couple broken items but nothing crazy). I like the shower layout. The pool is SUPER helpful as well. One thing I'm not of fan of though: For the week or so I've been a member, every time I've entered the showers, they've always been dirty. Every. Single. Time. I usually bring sanitizer spray and clean it myself. read more

I love this gym. Make sure you call or get info before you go if you don't like it to be packed like I do!! besides that staff if friendly.

I just have to give a huge shoutout to Richie at EOS Fitness! Every time I come in, he's always so kind, welcoming, and genuinely makes my gym experience better. Whether it's a simple greeting at the front desk or helping with any questions I have, Richie consistently goes above and beyond. It's rare to find employees who truly care about members, and he definitely stands out. If you're looking for a gym with great staff, EOS is the place--thanks to people like Richie! read more

EōS Fitness - Will power - Gyms Near Me - Redlands, California

Gym membership limits. It's too packed. The bathrooms are dirty. The broken machines take long to fix. Some of the staff are rude and don't do anything to fix the problems read more

EōS Fitness - They haven't changed their water filter in 6 weeks. Disgusting. Bathrooms are dirty. - Gyms Near Me - Redlands, California

I just recently signed up for EOS these past couple of months, and have been Wow-ed with the attentive service I received on 2 different occasions with their Team member, Dallas from the Redlands location! I was having problems before with the EOS app just to be scanned in. Dallas was the first person who finally helped solve the issue. Thank goodness! She asked to use my phone and made all the necessary corrections from the Arizona EOS set up to be scan friendly here in California. Again, just to took charge! =) I also had a complimentary locker issue - where my items got stuck. Dallas had me stay focus on my workout, and got my personal items situated by the time I had to leave for work! I am always on the go, and my mental resets are based off having my workouts in-between my Restaurants. It was more than refreshing for Dallas to keep me on track, especially for an old testosterone guy like me who does not like to ask for help. read more

PUSHY SALES STAFF! Came on a 7day pass that they didn't give me lol only gave me a couple days. I told Liz I didn't want to commit at this time, said I would prefer to get a workout in and get a feel for the gym. She left to get me a key card or something or so she said, just to grab another sales person to get me to sign up, who I told the same thing to, I'd like to at least walk the floor and get a workout in. He asked if I would like to go over discounts if I signed up, I said no. He said well I'm gonna show them to you anyway, I don't want you to miss out. Just very pushy, inconsiderate. I came to workout, not be haggled by sales staff. Outside of that, far too busy. Parking is terrible. There are way too many people. Lots of gym bros not working out just taking up space, and girls in there just hanging out like it's a social gathering. If you have a workout split where you are specific with what exercises you do, the order of the exercises, etc.. this is not the gym for you. Felt like a sauna in there with all the sweaty ppl in there. Just no. Hell no actually. Which is a shame bc the equipment seemed pretty nice. Has potential but management needs to add membership caps and tell their sales staff to chill tf out. 0/10. Don't recommend. read more

Honestly I love this gym, I used to be a member at 24 hr and went on a buddy pass with my friend to Chuze and yet both of us wound up here and we both LOVE it here. It's always pretty clean and well kept other than maybe a few machines that need repairs, even those get fixed rather quickly. But I really want to shout out Khris, he helped my friend and I out with the full body scan and went over the results with us, he was very informative and helpful especially in recommending products for us to try out. read more

I want to say thank you to the staff at the EOS in Redlands, CA. They I want to say thank you to the staff at the EOS in Redlands, CA. They display excellent customer service and work ethic maintaining the facility at it's best. I want to give a special shout out to a young lady named Taliah. This employee exhibits professionalism at it's highest level and is unmatched in the level of concern over the entire facility and She along with all of the other staff makes it a very enjoyable experience. I look forward to seeing her and the Awesome staff their every time. Thank you Carlos Febres read more

Taliah is fantastic! The gym has plenty of space, lots of amenities, and a nice selection of equipment.

Taliah provided the best experience. Helped me with everything I needed and made things easy.

I love this location!! Although it's super busy the staff is always super nice and welcoming! My personal favorites are Emma and Claudia the sweetest girls ever!! read more

Writing another review after over 2 weeks of silence. After leaving a review on here due to a poor experience, the district operations manager responded on here asking me to email her to connect regarding the situation. After 2 emails and no response on their end it just shows more unprofessionalism and a lack of care for the members they're lying to read more

great staff, friendly, and a well maintained facility. the equipment is nice and the machines feel good. great environment. however be weary... watch out! after sunset the gym gets packed and lots of stinky people show up. i don't know why but it stinks after sunset. #72hourdeodorant ?? as someone who often frequents before the sun rises this is rarely an issue for me, i like the sauna. read more

1st off appointment for free 7 day trial was 12:00 pm even got a call to confirm & was seen at 12:30pm umm not a good impression as far as customer service. This guy named Armando was passive aggressive in signing me up that day and kept asking me what's preventing me. I felt cornered and frustrated and decided to leave to go to another gym elsewhere and I told him "Thanks for nothing". He asks me in a confrontational voice, "Say that again!" Which I replied "You heard me" and decided to walk away. Wanted to get my blood pumping thru exercise but not in that manner. I hope other people don't get the same treatment and experience I got from EOS Redlands, Ca. read more