I have been in a couple of times and each time I am in awe of the exceptional customer service, No…read morematter how busy they are they always make you feel like you are their only customer, The first time I came in they were very thorough at explaining and educating me on their policies and market values. Excellent company, Excellent customer service.

Hard to review on a place like this, but I'll give it a shot. Would I recommend this place? No…read more Here's why: - Felt judged immediately walking in by the female attendant behind the counter, looking at me up and down and giving a subtle eye roll, I can only assume because I was in gym clothes. - I signed in to their iPad, only after hearing the same eye roll girl tell a patron that entered after me to sign in. - Then I waited - AND WAITED - I waited so long they were able to help two gentlemen that signed in AFTER me. - When they finally call my name, 20 minutes later. I was told the items that was looking for, the same items that they posted on their Facebook page 40 minutes ago were no longer there. A little suspicious. I would classified as a basic pawn shop in nice wrapping paper. Hard pass.

First time in here and they have so much cool stuff! Like literally everything was in great…read morecondition and such original high quality items! The employees were also super friendly, Dean is such a people person and made me feel welcomed. I definitely recommend shopping here. And the jewelry was so nice, they even have a law-away plan available. I'll be back for sure.

Hit or miss with both shopping and pawning. I'm not sure if the employees don't get along or they…read morejust show when they are not having the best day.. one day you might get a friendly smile, and others you might get nasty attitudes. They also don't negotiate on their prices AT ALL.

had some old gold jewelry sitting around, so I decided to see what it was worth. I'm so glad I came…read morehere! They offered me significantly more than another gold buyer I had visited, and the entire experience was outstanding. The gentleman at the counter was incredibly friendly, honest, and efficient. He explained everything clearly, made the process quick and easy, and I never felt pressured. If you're looking to sell gold, I highly recommend giving them a try. Excellent customer service, fair pricing, and a smooth experience from start to finish. Five stars! I'd give them ten if I could!

Sonny was awesome and honest He was very fair on the pricing I would definitely come back thank…read moreyou Sonny

Stopped in here with my brother to find a gift. Waited a bit in line to be helped didnt know they…read morewould even have a line and have to wait lol but that was fine. They had an okay selection of necklace chains and sizes. Not all on hand but found what I was looking for. Not bad for price. They had some other cute charms of course but didn't have much to look at as the displays were a bit empty. Might check out a different location next time I. Hopes for a better selection in store.

This is my go-to James Avery. Been coming here for years and normally I have a good experience here…read morewith the staff. Well today, 8/1, was not one of those days. I placed an order online for pick up since I had to go to the store to pick up a bracelet I had added a charm to. When I went to pick up my bracelet, I informed Priscilla that I had an order that I had made for pick up as well. Now, each time I have mentioned it to whoever is assisting me, if my order isn't ready, then they just put it together themselves. Well not Priscilla. She told me that the system takes 2 hours to display orders, and for me to wait for an email. This has never happened with me, and even though I understand, I feel like she just didn't want to look for my order and put it together herself. This really made me irritated that she didn't at least try to find my order even when I could have provided her with an order number. She wasn't rude, but it seemed as if she didn't want to do her job and go the extra mile to provide good customer service.

Asked to see their used Rolexes. Was told to handover my drivers license. I said no, and told them…read morethat was unnecessary. They refused to show me their used Rolexes. Not even across their showcase. I told them that that policy was business nonsense and it treats potential customers like criminals. No dice. "Company policy" she kept repeating. I showed her my $3000 ring I just bought from Helzberg jewelers upstairs just for kicks. They didn't ask me for drivers license. They trusted me. Daniel's, no. Still intransigent. I said thank you and took my American Express and left. You have to do better, people. You just let a person with very deep pockets walk the hell out of your store over your nonsense.

I went by your store in Ingram mall, today, 05/06/2021. I was helped out by Tod, and he was…read moreextremely helpful and patient. Because of his help and attentiveness there's a good chance that I will be going back. Thank you Tod, for your help today

I didn't buy my wedding ring at Jared, but I brought it in for repairs--twice. I spent around $500,…read moreand both times the work didn't last. When I returned again, they quoted me another $400 to fix it. Only at the last minute did the sales manager mention a $280 protection plan that would've covered all repairs going forward--even for jewelry not bought at Jared. Why wasn't this offered earlier? This lack of transparency and empathy was incredibly frustrating. I expected better from a company with their reputation. If you're considering repairs at Jared, ask about the protection plan up front--don't assume they'll mention it.

This location is by far the worst I've been to. They have horrible customer service almost every…read moretime I go in for my ring inspection. These ladies won't great customers and just keep on passing by without any regard to you standing there. This last time I had to say "excuse me" but was then very rudely told that "we are very busy as you can see...you need to wait for someone to become available". She didn't apologize for the wait and was so unprofessional. This is the 3rd time I have gone in to this location where these ladies lack customer service. I've spend a significant amount of money in this store to be treated in this manner. The location on San Pedro has been better but overall it seems Jared Jewelers is not what it used to be (speaking from someone who has been a customer for 15years).

I've been looking for a place where I can get battery for my watch ( like I tried shopping malls…read moreand as well as the store in the middle of the hallway inside the mall... they charge too much and sometimes their batteries doesn't last a year. Texas Diamond is really a great place for shopping watch batteries, repaired my watch and customer service is awesome. I'm not sure about the other not so great reviews but my experience here was fantastic. I love supporting businesses like this! By the way, I've been going to this place for 2 years now so that mean something... all I can say is just check it out and you'll see.

Different ownership. Original owner past away. Not the same craftsman ship. Nothing special here…read moreanymore. Look elsewhere. Too expensive for the quality.

Upon entry I was cheerfully greeted. I explained my interest was silver, and that I was welcoming…read moretheir advice. I wasn't encouraged to buy more than I had originally intended or to upgrade to premium items for additional cost. It was a very simple transaction, and the owner was generous and expressed gratitude. At the time of my visit I noticed that the posted phone number was not working, this is apparently due to a temporary glitch. If you are buying precious metals, you should consider buying with cash. There is a thin margin on these purchases, and credit or debit cards (fees) will not allow the seller to keep the costs close to spot price.

AAAAAAAAAAAAAAAAAA++++++++++++++++…read more RUSS IS THE BEST! He is the most honest and reliable dealer in San Antonio, and that's saying a lot! Theere are several others that are great as well, but Harry's is my first stop!