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    2 years ago

    Phone would not charge. They cleaned it, charged $25.00 and I am back in business. My experiences here have all been positive.

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    Best Buy - West Nyack

    Best Buy - West Nyack

    2.0
    (75 reviews)
    $$$

    Being a Bergen County resident, this is my go to Best Buy on Sundays. Over the years I have been…read morehere many times to purchase or pick up electronics. For this last visit, I put in an order for Dyson hot+cool fan around 9:15am, and it was ready for pickup by 10am. That was an amazing quick fulfillment time. Upon arrival, I went to the online order pick up area, got my item in couple of minutes, just like previous smooth experiences. I had also installed remote starter for my car from this Best Buy many years ago. It worked flawlessly for years, never had any problems. The store is huge. In the backside it all TVs and theater. They put massive emphasis on TV buying experience. In the front side, it's computer, laptops and electronics. The store is always clean and tidy. During this last visit, saw lots of TVs and other goods being lined up for Black Friday sale and doorbuster deals.

    I had one of the worst customer service experiences I've ever had at Best Buy's installation bay. I…read morescheduled an installation for speakers, an amplifier, and a line output converter, expecting professional work from a certified technician. Instead, what should have been a routine installation turned into a five-hour ordeal. The technician repeatedly told me he "couldn't find the signal" and appeared unable to diagnose the problem. Rather than continue working on my vehicle or communicate a plan, he simply stopped and began working on another customer's vehicle while I sat there waiting for hours with no updates. Watching the technician prioritize another installation while mine was left unfinished was incredibly frustrating and unprofessional. To make matters worse, the technician openly stated that he would be leaving at 7:30 p.m. regardless of whether my vehicle was finished. As a customer who had already invested hours waiting, hearing that my installation might simply be abandoned because his shift was ending was unacceptable. It wasn't until I spoke with the assistant manager and expressed my concerns that the technician returned to my vehicle. Instead of properly diagnosing and repairing the issue, he appeared to perform a rushed "quick fix" simply to get me out the door before closing. Unfortunately, that temporary fix failed shortly after I left, proving that the installation had not been completed correctly. I paid for professional installation expecting quality workmanship, competent troubleshooting, and respect for my time. Instead, I received an incomplete installation, poor communication, and service that felt rushed only after management became involved. I now have to return to have the entire system inspected and repaired because the original installation was not done correctly. I simply do not recommend this installation department based on my experience. Customers deserve technicians who are knowledgeable, communicate honestly, and stand behind their work rather than rushing through a repair at the end of the day. The assistant manager was helpful in working to remedy this situation after the facts, and I experienced no issues with any of the other employees besides the technician in the installment bay. This review is solely for the geek squad installation bay technician, his poor customer service, and work towards my vehicle/installment.

    Ezfix - electronics - Updated August 2026

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