1. Ezcape Spa & Salon

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Orleans, ON

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Ezcape Spa & Salon

5.0 (4 reviews)
Closed • Closed

Services - Ezcape Spa & Salon

Chiropractic bodywork

Haircut

Ezcape Spa & Salon Photos

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Carte Blanche - What I ordered....what I got.

Carte Blanche

2.2(14 reviews)
3.0 km•Orléans
•$$

Wow. But surprised at some of the reviews. I'm visiting from the states and wanted to get a proper…read morecut. The moment I walked on the door I was greeted by the women at the desk who checked me in. I waited about 5 minutes for my stylist and the staff was quick to offer me wine or tea should I need it. My hair was washed by one of the attendants and my hair was cut by Evelyn. Both the ladies were extremely nice and willing to work with what I wanted. Evelyn looked at my picture once and gave me the exact cut I wanted tailored to my face. I went from should length hair to a short bob with bangs and she paused every few minutes to make sure everything was exactly how I wanted . She was constantly ensuring every hair was where it should and she did not douse my hair with product. It was a fantastic cut and Evelyn was so pleasant. It was $65 for the style and worth every penny!!! I would absolutely be back. The experience was reasonably priced , pleasant, and efficient ( only 35 minutes)! Thank you Carte Blanche !

I was looking to try a new hairdresser in Orleans and was recommended to Roy Jouni (owner) at Carte…read moreBlanche Spa on Innes. I happily met Roy, and had a pleasant experience with my appointment. Was offered wine, and chatted easily! Long (and expensive) story short, my hair turned out nothing like I had expected. Both cut and colour were extremely choppy, not properly blended and I have a blonde lions mane around my face (so I can't pull it back to hide the two very different length of hair I have). I tried styling it myself, different ways to wear it... but nope. I know that this can happen, and decided not to be rash but instead to let him rectify the situation. I emailed the salon, and they said to come in for Roy to take a look at what needed to be done and we would book the appropriate appointment afterwards. I was satisfied with this response and agreed to meet at the salon today at 6:15 pm. I arrived shortly after 6, was offered water and sat and waited... and waited... At 6:45 I went to the receptionist to say I would come back another time. She offered to go check to see how long he would be. I agreed to wait. I was not prepared for what happened next... Roy came out squinting, looking around as if someone had just disturbed him. Asked, "can I help you?" I explained that I had an appointment at 6:15 to discuss my hair with him. He said, "and you're waiting?" I said, yes but I had been waiting half an hour. To which he replied, "and you have a problem with that? I'm in the middle of a session!" I said yes, that he had set the time. He then turned to reception and said, "I'm NOT doing it!" Dismissed me by waiving his arms and walked away! At this point I welled up in tears. The receptionist was kind and apologetic. Said I caught him "in a bad moment". I reminded her that he was the owner and I promptly left. If you were one of the customers sitting in the waiting area that day, you can attest to his degrading and dismissive behaviour. I am truly shocked anyone would speak to a client this way. Never mind when given the opportunity to retain business and fix a clearly bad hair cut. I couldn't leave this alone, and let his bad behaviour continue. If you are considering trying out his salon or spa, please keep this in the back of your mind. Paying $400 to be yelled at in a lobby, for a terrible hair cut was not at all what I had in mind. Not so neighbourly Roy. (Photo of what I asked for vs. What I received attached)

Photos
Carte Blanche
Carte Blanche - "Finished look"

"Finished look"

Carte Blanche - What i wanted

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What i wanted

The Hair Shoppe

The Hair Shoppe

3.0(2 reviews)
5.4 km•Orléans

I just walked out of this place after having sat in the waiting area for around 30 minutes without…read moreanyone serving me. When I walked in, all staff were busy with someone. Two hairdressers were cutting men's hair, and the rest were serving women. There was a man in the waiting area. When a hairdresser was done with one of the men, he paid and left and she called the waiting man. I waited... and waited. A female customer walked in and was immediately greeted by the hairdresser that had just finished with the man. Away they went. I suppose that she had an appointment. Nobody had yet come to see why I was there, or even really acknowledged that I was indeed there. A female customer walked in and someone immediately appeared from the back to ask her is she had an appointment. The customer said yes and gave the name of the hairdresser. The someone disappeared into the back. The woman sat down in a chair. From the moment that I had walked in, the closest hairdresser on the right had been working on a man's cut. She eventually finished with the cut and the man paid and left. She then called for the woman that had just walked in. She didn't even look at me or ask if i had been served. I walked out. Guess whether I will ever return to this establishment? I just checked the website and it does not state that appointments are required. Even if appointments were required, someone could have actually interacted with me and asked why I was there. WTF?

This was my first time at the Hair Shoppe and I plan to return. I explained to Cindy that I wanted…read morecopper highlights in my blonde hair, we selected together what would work well; I also wanted a bit of a trim, and again we discussed styles, and finally when the highlights were done and my hair trimmed I was absolutely happy, it was perfect. My husband told me when I came home that I looked 10 years younger. The salon is very quiet and pleasant.

Ezcape Spa & Salon - spas - Updated November 2026

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