I scheduled an appointment to renew my drivers license well in advance of the expiration. Parking…read morewas tight, it's a small lot. The process to schedule was super easy. I got in and a greeter was helping people with the forms and the line which made it so nice. The office is appointment only and they have very limited walk in appts available. So most people sitting there had appointments or with someone else. I had a 10 am appt and arrived at 945. Checked in at the kiosk, filled out the form that was on the wall. They had clipboards and pens and available. It was totally my fault but I didn't bring my passport and I needed that to renew. The clerk offered to let me come back later but it was at home and too far away. So I had to reschedule. When you schedule the appointment make sure to review all the documents needed before going. Otherwise it was a great experience, the best I ever had at a facility like this.

I recently visited the Humble DPS office for the first time with my special needs daughter…read more(non-verbal autistic.) I had an appointment but showed up about 15 mins early. The lady working the 1 area assisted me ahead of time to make sure I had all my documents to get my daughter's ID card. After I got the correct form filled out we were called back. I was so thankful for the speedy assistance since my daughter was overstimulated from school and the crowd. I appreciate the accommodations and kind staff that assisted us. I must say, it is stressful going to DPS office and this was the best experience I have ever had at a DPS office. Thank you again!

Surprising you I can't believe I'm making this post. I had a very pleasant experience My Daughter…read moreand I no one was rude or mean everyone was friendly there and we really appreciate it and the weight wasn't long at all overall good experience thank you so much.

Belinda V at desk 19 made my daughter's first DPS experience a great one! She was efficient and…read morekind. My daughter and I had an appointment at 3:30. We had her new learner's permit by 4:00! My daughter had seen many reviews indicating the DPS workers were heartless and rude. We were so pleased with Belinda's service. We highly recommend this location. Don't forget to make an appointment!

Worst services in the nation! Long waiting time! After I am called at the Counter, the…read morerepresentative asked me to go to multiple counters in the middle unnecessarily wasting my valuable time. It took 1.10 hr (one hour 10 minutes) at the counter to renew my daughter's learner driver license despite having appointment on April 29th at 345pm. They don't care about your valuable time. We spent over two hours in total and they wanted us to spend the whole day. Shared our experience with Trenise, the Lead on duty but to no avail. Very much disappointed and perturbed on this. Avoid this location! They are still in 18th century!

They were friendly and helpful. I've never been to a dmv where people automatically try to assist…read moreand even if they don't know the answer to your questions they still try to find you help

I came here with a friend who doesn't have an appointment so they ask him to go in the line to make…read morean appointment but inside they help him out by squeezing him in for today, how nice of them. So we were able to get an ID made that day so we don't have to come back another time. It was very clean here and plenty of seats for you to sit and wait. But be sure to make an appointment online first here.

I visited here at 8 am this morning to get the registration renewal on my motorcycle. No lines…read more Very nice people. Well staffed and friendly service!

It is pretty well known that when visiting these locations you don't get the happiest of people…read more However I was quite put out by this location. It is in a pretty good location but due to building size and the amount of different divisions parking is at a bare minimum. I would make sure to get here early and expect it to take a long time. Granted I came the first week of the new year to get my car registration done and the line was out door. I believe there were a lot of people paying property taxes too. I have never understood why they put in so many booths because I have never seen more than 3 people working at a time. I get that it is a thank-less job and working in a government job I get it but the attitudes are way too much. There were 2 ladies working non stop when a 3rd comes to help. The look on her face before she even got to her desk was obvious that she was going to be rude and boy was she!!!! Personally if I talked to people and had the attitude she had I would have been pulled out by my supervisor and had some sort of punishment. I was praying that I didn't have to deal with her and luck was on my side. The lady that helped me was so sweet and nice compared to everyone else. I was in and out in 5 minutes after getting to her booth, granted I was in line for about an hour. I realize that people have bad days, however when you are dealing with the public you need to check yourself and the attitude at the door. You are aware of what job you are in and if you don't like it then go find something else. Thank goodness I only had to visit this place because I moved, I will be doing everything online in the future!!!

Friendly & helpful staff. Thank you Dominic for your knowledge and beautiful energy…read more Had an interview and was informed about a "real ID" requirement to fly for work and pleasure. This new nation wide law went into effect May 7, 2025. So thankful that Texas has been doing this for some years now. As long as you have the gold Star on your state ID/ driver's license you're also acceptable as a dual card for "Real ID" for travel purposes.

It was suggested that I use this location to complete my CDL testing, as they would just usher you…read morein and towards booth 39 in the back, left of the building, with no questions or hassle about appointments. That was good info and it was definitely on point! Walked straight to the back, stood in line, and the staff was very friendly and helpful, each time I visited. They were eager to answer questions and to get as many tests done for you as they could.

Amazingly fast efficient service! Am I in a government office??? Great job!!!! If I keep writing…read morethis will be a review I hope you enjoy reading!

I came in to registration renewal. My experience was easy, friendly, and done in a timely manner.read more

Make sure you have a scheduled appointment and all your documents. They are willing to help but…read morewhat I can say the same attitude you give is the same attitude they give back. One thing I can say needs to change is the seating area and extra guest I feel like they need to limit people with extra guest it is a smaller location than others. There is barely seating area

Much better experience this time around check was very smooth and customer service was A1. This…read morebuilding is much smaller but sufficient.

I stopped by this East Freeway DPS location to renew my drivers license and it was fine. The office…read moreis small but busy. I had made an appointment about a week ahead of time and made sure to fill out and print my application ahead of time and also make sure that I had all of the appropriate forms of identification. I had to wait about 20 minutes beyond my appointment time even after arriving early but had no problems beyond that. Take note of the following things: - Make an appointment ahead of time. I cannot stress this enough. The DPS website says that all locations accept walk ins but this is not the case. I witnessed multiple people without appointments be turned away. - Make sure you read the DPS website carefully to ensure that you have all of the required forms of identification. - Do not try to arrive super early for your appointment to "slip in and get out." They are really strict about only allowing people to check in 30 minutes before your scheduled appointment. - Be patient!

Hello , As soon as we approach the desk , the hispanic lady was already disrespectful. We tired to…read moreask a question she responded but rudely. The black old lady at desk #6 was grumpy & disrespectful , especially when we're trying to ask questions. Overall they're just rude here. Won't be coming back here again , especially don't recommend it !