I had the most horrible experience with the drop laundry service. I dropped new bedsheets and towels that I had just purchased. I came back, payed for my clothes and the additional fee for bed sheets. Once I got home, I opened the laundry bags, and realized that the fitted sheet to a set was missing, another sheet set was bleached and damaged, another sheet set only had pillow cases, I was missing a brand new towel and the pairs to 5 socks. In addition, they had mixed someone else's clothes into my bag. When I came back to complain about the missing items, I was told to leave a message with the items missing and my phone number and that someone would get back to me soon with an answer. 29 days passed and I never got a phone call. I came back in person demanding answers about what happened to my missing clothes. The guy at the register shrug his shoulders and rudely stated "I don't know, I didn't wash them". I demanded his name and that I wanted to talk to the owner, he stated "why do you need my name" "come back tomorrow and ask him". No one takes responsibility for ruined or missing items, the register guy is unprofessional, rude and cuts you off in the middle of the sentence. They place other people's clothes in with yours, which is unsanitary and disgusting. I regret trusting my clothes to this business. tip: spend your money on another laundry service. read more