As a 10+ year repeat customer, it's shocking to even have to be writing this.
I did a garage addition to my home and called Justin (the owner) to come quote the new door and opener. I explained that the garage opening and ceiling heights were built to maximum workable dimensions to accommodate tall vehicles and a boat. I requested that a side mounted opener be used to maintain full ceiling height in the garage. Justin came out and measured and indicated that he could use a side mounted opener and lose only 2" of the opening due to door rollback and maximum operating ability of the side opener. This was completely acceptable. He also requested that my contractor build a special box with an outlet to house the tension bar and opener. I complied and paid my contractor to complete this.
Upon installation of the door and opener, the technicians showed me that the side mount opener would leave the door 7" shy of the full opening space. Not 2" as promised by Justin, 7"!!!
The technicians were unsure why Justin would have even promised such a result. They indicated that the only way to achieve the full height opening was to switch to a ceiling mounted unit and returned in the coming weeks to do so.
Now, not only was I out the money I paid to have the special accommodations built, I had to pay my contractor to install an additional outlet in the ceiling for the ceiling mounted opener.
Even worse, I lost 6" of height in the center of my garage due to the ceiling mounted opener that we were trying to avoid in the first place.
I indicated that I would like some cost accommodations for the additional work I had to pay for and less than desirable final outcome I am forced to live with.
I once again involved Justin, but in the end his final position was basically too bad, pay your full amount due or I'm going to file suit with the magistrate. 0.0% goodwill on his part.
A shocking way to conduct business and based on other recent 1 star Google reviews an apparent unfortunate trend for this company. read more