It is with great unfortunate news that after seeing Matt grow, with myself, for 13 years, Matt doesn't pay his invoices. Matt started his business the same time I started managing a mobile car wash business. I was definitely fooled by him. If you do work for no name, make sure to get paid in advance, or just get to writing off your labor, chemicals, and work.
Here is what happened. I offered a steal of a deal of a $300 job, for a $100. This deal is part of our Keep blank and blank Counties clean initiative. We have a full setup for pressure washing the roof of 2 story homes from the ground and concrete cleaning. We have never had a complaint of dirty/streaky windows. This offer included cleaning the front of the building where the sign is, the ceiling where his walkway is, the outside windows, the concrete, and the walkways in front of his 2 sections he rents. Like I say, this deal is part of a Keep Clean Initiative, and we are happy to do it to keep the area clean. We even clean any Church for free because we feel a church should not have to pay donations toward something that can be done by the community! I started (company) at the beginning of the week, and got my chemicals put on, and started cleaning. After getting all the chemicals off the windows, front, and walkway area, I couldn't finish the walkways out front but not a big deal. A few days later, I come back and finish the job, and the manager says it looks good, but I need to come back to get a check from Matt next week. No problem. I usually go to (company) to full detail the cars for the neighbor next door, but he has been out of town. Today, 2 months after completing, I stop into see if a check was left for the $100, just to be told by the manager that said it looked good, Matt wasn't happy with the both sections of windows, and had 1 of his 2 sections of the exterior window cleaned by a company for a $100, so he isn't paying me my $100, because I left spots on the windows. Windows wasn't the only job I did... If there was a problem with the windows, why did the manager not say anything about them while I was there finishing the job at the end of the week? I didn't touch the windows the second day. If the spots were so bad, why did Matt not clean his 2nd side of the windows? I also cleaned the neighbor's unit, and he doesn't have any spots or complaints, I looked today. Matt's inside windows has long drips from where they haven't been cleaned in at least 6 months, why not clean the inside while paying $100 for 1 section exterior only? I finally got a call from Matt later today, he says he didn't call me about the streaks because it isn't his job to hunt me down. Well, it's hardly hunting when my number is in your system, and your neighbor has my number. According to your manager, the job was done. I said, "you hunted down a $100 single side window cleaner, so why not call the person you're unhappy with?" I am happy to fix any issues with our 90 day guarantee, but I never had any one call to say there was a problem. I tried to explain to Matt this is like doing a $100 wash on a vehicle, then the customer picking it up, leaving, and then coming back and saying, "You left a streak on my window, so I paid $100 to get it removed, so you owe me $100 for the streak, even though you did an entire wash." He argued, "Trust me, use this as a learning experience because I have broken taillights, window trims, and burned through paint that I have had to pay for." Honestly, dumbfounded with his argument, to me that is different than not knowing you left a spot on a window and being billed for it, rather than knowing you broke something. Like I say, get paid up front if you're going to deal with no name."
Also: I started out taking paint and body 20 years ago, and can do paint correction better than the tech that does your vehicle at no name. I have detailed 13,000 cars over the last 13 years. I have the same, or better equipment, chemicals, and Coatings that no name has. The only thing I don't have is the large overhead building that jacks up our prices for your service. I can come to you mobile with our Worlds Best Detail Package, that includes a 1 year coating, or you can drop off for a multi-day Perfect Polish Detail and Coating. As a special offer, we will beat any printed quote from no name by 20%. I have detailed several vehicles over 100 times over the last 10 years of going to the same people every month. If you are picking up your vehicle from no name, and want a free second opinion on your paint correction, I will meet you for free. I want them to prove their results are better, because Matt sure fooled me for 13 years, but after jipping me on a $100 donation job, I don't trust him at all. I work for many commercial accounts, and HOAs for years and years, and have never seen this kind of behavior. read more