I like to have a pair of glasses for each day and I have now found a store to cater to my glasses…read morefetish. Basically one pair of Designer Frames with lenses at my Optometrist was $550 with a rebate. The lenses are terrible and they constantly fog up. I love the frames but I can tell the glasses were just thrown together. Also the fact that the optometrist rang me close to harrassment to try out some Contact Lenses for free , of course. I had to avoid him in the street. Not long after I find this cool place and I love that I can get 2 pairs of specs for less than $400 with no rebate. I hadnt heard of Bailey Nelson until they opened in the Shire . Since googling, Im well impressed. Story goes , a couple of hipsters started the business in Bondi and like to help people save money, so they cut out all the unneccessary middlemen. At B&N They rang my previous Optometrist to confirm my prescription and had the glasses made up in a week . Its not my imagination but the lenses are really clear and I wasnt asked if I want the works , like Fog Free, Glare Free, Scratch resistant , Break Free etc . Honestly the BS that we have to answer , who would say no ? No Im good thanks I want my glasses to fog and break easily . As I know that it costs about a dollar to make them and you are all parasites but lets waste more time. How thin would you like to go ? well I still want to resemble Coke Bottles of course NOT. They dont do this at B&N . Also they dont have a big neon sign on the side to advertise their brand . Its descretely displayed on th inside of the arm. Im thinking they would update quite regularly as they are fashion forward . The same colours come in different frames for different shapes etc. Makes so much sense to me. I will always buy my glasses here now.

My mother's glasses broke 3 days after we arrived in Australia for three weeks and just a couple of…read moredays before we were set to leave for New Zealand. The broken hinge wasn't able to be fixed and the other optical shops couldn't make a pair of glasses quickly or find suitable replacement frames that would fit her older style of lenses. I found this shop on Google and took a chance. One of the owners - Shahe Nazarian - greeted us and took care of us in the most professional manner. My mother is 75, anxious, particular, and is in the beginning stages of Alzheimer's. Shahe was so patient and kind and reassuring. She took her time finding us a selection of frames that would fit the shape of my mother's lenses. She always worked with a smile even when my mother repeated her worried questions or when she had trouble communicating clearly. Her husband, Joseph Nazarian took care of placing the lenses into new frames and fitting them to my mother's face. I was so worried that my mother wouldn't be able to see properly for the rest of our trip. Her condition makes her very resistant to change and at first she was reluctant to embrace these new glasses, but I think it will all work out and I truly appreciate the kindness of everyone at this shop. They made a difficult situation a success.

I went here to make a pair of specs. Very good service by the young chap running the store. It's a…read morefamily biz which has been around for a while. Was recommended a frame that was very suitable for my face and the lens recommendation too was of top quality, with blue light blocking embedded into the glass itself (not just a film applied). Cheaper than OPSM too. Worth supporting this family business over the big chains. If you have an OPSM prescription or eye test done there, they can use that info as well by calling up OPSM.

This optometry practice has been around for so long. I remember coming here when I was a little…read moregirl; and the practice was in Darling Street; whereas now the establishment is in Victoria Road. Very professional, and very thorough when you come for those routine eye examinations. There is an abundance of choice on different frames of glasses to wear; and they are popular among many of the adult locals in the Rozelle-Balmain area. Comfortable, professional and inviting space that I would recommend to anybody who perhaps has not had their eyes examined in a long time; to those who feel anxious when going to the optometrist - almost to the point to how many of us feel when going to the dentist; and particularly for those who wear glasses and contact lenses. Sally was fantastic with my mum in particular when she wore glasses; and also for a period of time when I had to wear a contact lense in my left eye only. Her patience in teaching me how to use them was spectacular. Would definitely recommend this establishment to anyone who needs their eyes checked, and also to ensure that they are wearing the right glasses for their current vision levels.

Stephen Kwong, the optometrist, is amazing…read more I went to get my eyes tested, with absolutely no intention of buying my contact lenses with him as I had found a cheap deal on the internet which required my prescription to be emailed. I told Stephen this information when he was checking my eyes, and he was more than happy to email it to me, plus order in a trial pair of contacts for me to wear. After my follow up review, Stephen gave me a good discount for my contacts, and after a bit more negotiation, was able to almost match the low price that I had found on the internet. In the end, after claiming through my private health insurance, the cost of my 6-month supply of contact lenses came to $40. Stephen is very thorough during my eye examination as well. I would highly recommend this business and Stephen's services.

Been thru 3 different shops but this particular shop has something special. The lady name Irene…read morewhich happen to be in Florentine Eyewear at Uni Hill came in really handy and even gave me extra discount on my wife's Versace sunglasses. Amazing customer service. 5 stars alright!!@

Leo and team were great with helping me understand my eyes!…read moreThe exam was bulk-billed and there were plenty of glasses to choose from. He also took pictures of my eyes and help me prevent my eyes from getting worse.

Tom is one of the best optometrists in Australia. Very thorough, friendly and genuinely cares for…read morehis patients. He tested my nephew today and went above and beyond. Highly recommended.

Extremely disappointing experience after being a long-term customer…read more I have been a customer of this practice for many years. All three of my children have had glasses through them, and my family has spent many thousands of dollars with the practice. I have also regularly recommended them through local mums/pages and my neurodiverse support network. My previous review from 4-5 years ago was positive, which makes this experience even more disappointing. I purchased prescription glasses for $805, along with Jimmy Choo prescription sunglasses, bringing the total to $1,315. The sunglasses were a discontinued display model, and I was advised by Litza that to receive the discounted price on the sunglasses, I also had to purchase another pair of prescription glasses through the practice. I agreed and purchased the whole package through them, despite finding the same prescription frame online for considerably less, because I trusted the practice and wanted to support a business I had been loyal to for years. There were also pricing issues. I had notes of my discussions with Litza regarding the agreed price, yet the price increased by another $21 when I collected the glasses. They also took over a month to arrive, and I was advised I would receive an additional representative discount because of the delay. This ultimately did not happen. The prescription glasses themselves have been a nightmare. I specifically told the practice I needed them for driving, including night driving. I chose and paid extra for FL-41 lenses due to my migraines. I was told they would be suitable for night driving, but I have found them unsuitable for me and raised this with the practice. I was told I needed to "get used to the lenses." My refund request, however, is about the frame, not the FL-41 lenses. The frame causes significant pressure around my temples and I develop migraines during daytime wear, often within 15-20 minutes. I attended multiple adjustment appointments and even used tissues around the arms of the frame to try to relieve the pressure because I genuinely wanted them to work. I asked about changing to a smaller/lighter frame but was told there would be an additional cost. The frame has now been loosened twice and slips down my nose while still putting pressure on my temples. I have since sought independent opinions from three optometrists, who have advised that the frame is too heavy for my face and, particularly given my migraines, that the weight and pressure around my temples are contributing to the problem. Despite this, I have repeatedly been asked to return for another adjustment. I am seeking a refund because I cannot comfortably wear these glasses for their intended purpose. What has been most upsetting is the way this has been handled. My requests were referred to as my "demands" becoming more and more, despite my position remaining the same: I simply wanted glasses I could actually wear. After multiple attempts to resolve this directly, and emails going unanswered, I have now lodged the matter with NSW Fair Trading and will consider NCAT if necessary. The most disappointing part is how a long-term customer who has supported, recommended and trusted this practice for years has been treated when something went wrong. Customer service isn't really tested when everything goes perfectly. It's tested when something goes wrong and a customer needs help finding a fair resolution. Sadly, I genuinely expected better.