I used to really appreciate this clinic before the ownership changed. Unfortunately, the new…read moremanagement has implemented policies that make the experience far less customer‑friendly. They now refuse to send prescriptions to the pharmacy of your choice, requiring you to either pick them up in person or use their in‑house pharmacy--which does not match competitive pricing elsewhere. It comes across as a revenue‑driven decision rather than one focused on client care. The veterinarians themselves are adequate, but the overall shift in management practices has made the clinic much less accommodating than it once was.

Update below: It is with sadness that I write this review…read more I rarely write bad reviews, but this experience and the disrespect from Daisy Mountain was horrifying and people need to know. I have waited a couple weeks after the incidents so that I made sure I had good perspective on the situation since it was so upsetting. I am guessing they will not accept any responsibility like they have done in the other bad reviews. First and foremost, when Dr. Young owned the practice, it was AWESOME. Everything ran smoothly and the whole team was excellent. Although I do believe Dr. Jillson is a good doctor, the office policies and procedures are not friendly to their customers and their fur family. I have been with my vet in my other state for 25 years and multiple specialists for over 10 years. I have had over 25 dogs in my life including rescue fostering and I have never been treated so poorly. I am a pretty easy going customer and very much understand the challenges a vet office faces. This all seems to stem from them over booking and continuing to take on new clients when they really cannot handle the load. There were 2 incidences. The first was not that big of a deal, however I believe it was an indicator of the larger issue to come. I had an appointment for my dog to see Dr. Jillson. A couple days ahead, I got a call that Dr. Jillson would not be there and they asked if it would be okay seeing another doctor. I said sure. Then they called the following day and said Dr. Jillson would be there. I said great. I got to the office and was told Dr. Jillson got "too busy" for our appointment. So I had to see another doctor. Irritating to be pushed off on someone else, but absolutely not a dealbreaker. The following week I made an appointment for a tech follow up for both my animals. We have been going to Daisy Mountain for the past 2 years and I have kept up on my appointments there as well as having my other vets send them copies of records. My dog was exhibiting signs of a UTI and I asked that they run a urine culture while they were doing the tech appointment I already had scheduled. I was told by the tech that it was illegal to run a urine test without the vet seeing my dog. I was pretty sure this was not true, as my dog was already a patient and they were aware she had an ongoing history of UTI's. I confirmed this by speaking with the Arizona State Veterinary Medical Examining Board. They confirmed that it would NOT have been illegal and that a urine test should have been done. To add insult to injury, the tech was very rude to me and just kept saying they were double booked and had no time for me. There was no offer to get an appointment quickly on the next business day or any apology. She did not seem to care. They were busy and I was just a problem for them. Most everyone in the office looked frazzled and overworked. When I wrote them, they took ZERO responsibility. No apology...no one saying they wished it had not happened the way it did. They would not give me my money back. They took my money and gave me my dogs' records and said find another vet. This is after my dog tested positive for Lyme and Valley fever. They did nothing. They should have at least given me my money back. The blame was set on me because, as they wrote to me, they could not give me the level of customer service I needed. But ALL pet owners need good customer service. It is why we pay a LOT of money to go to the vet. This lack of taking responsibility is yet another indicator of a badly managed office. I think they just wanted me to leave as I was clearly upset and there were other customers in the office. There was one very nice person at the front desk who seemed upset by my situation and really tried to help by giving me an urgent care number. Not needed though...I ended up at Desert Hills and they got me in immediately. I hope Daisy Mountain changes their processes and some of their employees so this does not happen to others. Now Daisy Mountain sent me an unsolicited email stated I was argumentative, said their staff lied and also put me under the category of Bad credit and collections. Again, I was simply trying to get my sick dog into the office who already had an appointment, their staff did in fact lie as was confirmed by the vet board and I paid for all services when I was there that day. I have now submitted a complaint to the veterinary board for dishonest and harmful practices with my animals.

I have been going to Sunburst Animal Hospital for 25 years ! Dr Stevens has taken excellent care…read morefor my many dogs, big and small ! When I moved to Glendale , I needed a vet that wasn't afraid of Rottweilers and he came highly recommended to me. The staff is great too! He is so patient with us dog mom's who think we know what must be wrong. Sunburst is a very highly recommended practice and is always busy! Thank you Sunburst for taking care of all my dogs and there pups too.

When my parents left town, they came back to find me with all kinds of itchy spots. Mom tried…read moregiving me some Benadryl for a few days, but that didn't work. Once again, I went to one of my favorite places in the world, Sunburst Animal Hospital. I love everyone there!!! I've been going there since I blessed my family with my presence 9 years ago. Mom says she's known Dr Mark Stevens Forever. A little inside secret, ;) she seems to get mixed up on her time frames. She did say she worked with him at the Emergency Animal Clinic years ago before Doc had his own clinic. Mom saw behind the scenes, and how Doc truly cared and had a passion for treating furbabies. She knew that this was the doctor that she would always want for her furbabies. Your staff never disappoints!!! Thank you for your help. Steel Root

Ive been going here for years with my dog. They are super…read moreaccommodating and really care about the animals that come in. I had a bit of a scare recently and not only did they get me in the day of but if surgery was needed the doctor (Dr. Theresa) said she could preform it that day. Great people and a great clinic. 10\10 would recommend

This was our first visit here. It's a drive for us but it was very clean and professional. Our dog…read moretrainer recommended Stetson Hills and said it was worth the drive. So far so good! We were happy with our first visit.

The Pet Wellness Center off Dove Valley in Phoenix is nothing short of extraordinary, and Dr…read more Stinnett is an absolute gem. We've known for years how wonderful this place is, they've cared for several of our dogs over time, but this visit was especially meaningful and unforgettable. We brought in our 15-year-old, three-legged, amazing boy Jake after one of the scariest mornings we've ever experienced. He woke up unable to walk, unable to see, and in severe pain. He had also experienced a seizure earlier, and given his age and sudden decline, we were truly afraid this might be the day we had to say goodbye. Dr. Stinnett took the time to give Jake a thorough, thoughtful exam, ran blood work, and, most importantly, treated him with compassion, confidence, and care. She knew, even when we were unsure, that this was not Jake's time. While the exact cause of his episode wasn't fully clear, Dr. Stinnett was confident that Jake still had good life ahead of him and she was absolutely right. Just four days later, Jake was back to his normal self. Seeing him walking, seeing, and acting like our happy boy again felt nothing short of miraculous. The entire team at The Pet Wellness Center truly cares for your pets as if they were their own family. That kind of genuine compassion is rare, and it means everything when you're facing one of the hardest moments as a pet parent. We highly--HIGHLY--recommend The Pet Wellness Center and Dr. Stinnett. You will immediately see that this is a special place filled with people who truly love what they do. Thank you, Dr. Stinnett and the entire staff, for giving us more time with our beloved Jake. We will be forever grateful.

I took my senior pup to establish care at this vet since we live very close and I also wanted them…read moreto check a small mass that he has growing on his head. The doctor was very nice and recommended not doing a biopsy but to just remove the mass at the same time as a dental cleaning under anesthesia. The appointment was very quick and they did the other quick normal checks (temperature, asked about diet, etc). This appointment cost $89! That is the most I've ever paid for a check up at a vet in this state and two other states I've lived in. The doctor said they would give me a quote for the dental cleaning and the mass removal and the vet tech said he would get that to me by end the of the day or by the end of the week (this was on a Monday). Next Tuesday rolled around and I still had not heard from them so I called in the morning and they apologized and said they would send the quote. I received the quote that evening, but the quote was only for the mass removal at $1874.00 - $2332.57. I asked to know if this included the dental cleaning. It's now Thursday, almost two weeks after the initial appointment and the person responding to the email said it was only for the mass removal but that the tech could write me a quote for dental cleaning if I want. They also said they noticed a double charge on the quote so the mass removal quote is actually $1404 - $1862. I should mention that the mass is smaller than the size of a dime on a 13 pound pup. I was dumbfounded that they were asking if I wanted a dental cleaning quote as I had already discussed that with the vet and the tech that they would quote me for both. In this timeframe, I was able to get two quotes from other vets and the total quote from these other places (dental and mass removal) were cheaper than the quote for just the mass removal at The Pet Wellness Center. Needless to say, we will be going elsewhere - doing the bloodwork, dental cleaning, and mass removal at a quote of less than $1000! Updating to say I paid $513 for everything (dental cleaning, mass removal, bloodwork, pain meds, etc.) somewhere else. I highly recommend not wasting your time and money and doing the research to find somewhere else to go. The Humane Society does dental cleanings at low-cost as well as many other vets with great reviews in the valley.

Pet Life has the BEST staff. They care not just about your animal but about you. They helped me…read morethrough a tough situation with care & kindness. I cannot recommend this place enough. Everyone here is beyond helpful. Shoutout to Norma, Holly, Gabby, Lauren, Dr. Kastner, Dr Notario & everyone else working there. Thank you guys so much for all that you are doing there & thank you for helping me get my cat Bibble back to his happy playful self!

Pet Life Vet Clinic has been a great place to take our dogs for their annual visits plus…read moreemergencies with our dogs.

I want to preface this feedback with we absolutely love the vets here and have been bringing our 3…read morecats here religiously for the past 4 years. We brought our cat Bandit in for a routine annual wellness exam because it's required for us to continue purchasing his medication through you. We have spent thousands of dollars on medication for Bandit over the past 2 years through you. I requested for a blood test during the exam because he needs his kidney's checked for his restrictive cardiomyopathy and had his 6 month check up next week with his cardiologist. I even mentioned to Ashley, our tech, that I liked getting it done with you because it's much cheaper than at the cardiologist. Dr. Lee mentioned Bandit could have pancreatitis, due to the fact I said he had been drinking more water lately. He said they could check for pancreatitis with the blood test. I am very frustrated by the fact it was not relayed to me that it would be roughly $200 more for that test. For an annual exam, urine specimen, and blood test... I was not expecting it would be $470. $200 more than what I paid last year? I end up spending $500 at the cardiologist every 6 months for his echo, so a "$1000 spend on my cat in a week" realization wasn't fun. Amanda (I'm assuming it was her when I spoke with her on the phone and recognized her voice) said lab prices have increased and that checking for pancreatitis cost more. I told her my feedback is being more transparent about pricing, because I was honestly shocked at that price. And I never said I wanted a full senior work up for his blood test. To add to the experience, a very rude man was yelling at one of the front desk assistants when I was trying to pay. He was frustrated because the front desk did not communicate that their appt was going to be delayed due to an emergency appt coming in. Another example of poor communication from staff. Because of Bandit's heart condition I hate to sever this relationship, because you are 2 mins away and it's very convenient for medication, and I truly love most of the staff. This, unfortunately, left such a horrible impression for me.

Everyone was so sweet. And super helpful. The advice they gave was very easy to understand and…read morefollow. I love this place. I wish I could take them with me on my move. It's a difficult if not impossible place to duplicate

We had an amazing experience with PAWS. I made an appointment with them a few months in advance for…read moreour cat to be spayed and microchipped. They communicated in advance with reminders by text for our appointment. When we arrived the day of, the staff was friendly and transparent with their process and prices. We dropped off by 8am and picked up by 1pm. Their prices include 3 days of pain meds and we got her microchip done as well while she was out. I would definitely recommend them and will get our future pets fixed here as well!

Easy booking, easy check-in easy pick up everything went as expected. Price was the best that I saw…read morearound with the quickest availability.

We loved this place when it was Bell Ridge, we've been going here for about 15 years, since the…read morechange in ownership it seems more like a money grab, pretty sure this is our last visit

Unfortunately, this was a very disappointing experience…read more Our senior dog was sedated for a dental procedure that was then aborted due to construction-related issues in the building. No dental cleaning or treatment was completed. This situation felt entirely preventable, as construction was already taking place and we were never informed beforehand or given the choice to reschedule prior to sedation. What made this worse was the clinic's response afterward. Instead of taking responsibility or showing empathy, the focus was largely on explaining why it wasn't considered an error on their end. There was very little acknowledgment of how stressful this was for us or for our dog. Trust is critical when it comes to veterinary care. Between the preventable circumstances and the lack of understanding or apology afterward, we ultimately canceled our rescheduled appointment and chose not to move forward with this clinic. I hope management reflects on how situations like this are handled, because better communication and accountability could have made a big difference.