The Health Centre has recently been modernised and refurbished as part of the Asda and Tesco…read moreexpansion project. The centre houses a number of different practices and is really clean and modern in decor and outlook. They have recently installed computers to allow you to check in without queueing to speak to the receptionist and the computer system works really well. Waiting times are usually short and the practice nurse is friendly and considerateif you have to go to a doctors may as well be this one!

It's difficult to rate a GP Practice as there are so many different facets to the service you can…read moreinteract with. What most people are concerned with I imagine is actually getting an appointment so let me break it down. Appointments - I'm not going to pretend it's easy. 8.30am the lines open for that days appointment and semi-urgent appointments for the next few days. Prepare for the engaged tone! There aren't many! It's the same if you require a call back from the GP too. If your appointment isn't classed as an emergency you're looking at a wait of anywhere between two to six weeks... Nurse services - pretty good and reliable. Appointments come out when you expect them too and results are either on time or earlier. Midwife services - excellent. As with the nursing services above. Most appointments are at the MPCC but scans are at Roodlands in Haddington or at the Royal dependent on how simple or complex your pregnancy is. Health team - hmmm...good and bad experiences. It took several months to get my child seen when we moved into the area. Given his age at the time we should have been within two weeks. They also missed his immunisations by a few months! The office staff seemed incompetent. That problem looks to have been solved second time around of dealing with them... Staff - pretty good. If you call during peak times...I would expect a ray of sunshine to beam through the phone but if you're pleasant with them you can expect the same in return. The GPs themselves are a mixed bag but I wouldn't expect anything else really. There are a couple that are incredibly diligent and others that are willing to give you your allotted time and that's it. All in all not a bad practice. I've experienced worse.

This is probably one of the best GP surgerys in Edinburgh. I have worked in a lot of them and this…read moreis the nicest one. Each GP is very good and very attentive and the reception staff are 'second to none'. Cant be praised highly enough. Pleasant atmosphere and waiting room also

I have found this practice to be the very best I have ever been in - and I'm in my 60's and have…read moremoved around a bit. They are so obliging, professional and willing to go the extra mile for you, i can honestly say I have never had the good fortune to be in a practice before. Five stars to all the team. Katie Wood

Registering here was slightly complicated, with unhelpful reception staff. The GP I saw was nice,…read morefriendly and professional though. It's relatively close to the city centre so handy if you live around there.

It is practically impossible to see a doctor, when you phone to make an appointment you are told to…read morephone back at 8.30am to make an appointment. When you phone back at 8.30am all you get is an engaged tone. When you finally manage to get through you are told there are no more appointments left that day. So you ask how do I make an appointment to see a doctor - phone back at 8.30am tomorrow. It's Groundhog Day. It is apparently possible to make an appointment for two weeks away, by which time you are probable better or dead. I've no idea how good the doctors are as I can't see one to form an opinion.

You might remember this West End Clinic to be on Station Street in Edinburgh and the offices to be…read morefound in an old Georgian building. The interior was cozy enough, but definitely needed an overhaul in regards to equipment and a sterile impression. I'm happy to say that the offices now have moved to a new location opposite the road into a very modern building, specifically designed and built for the purpose of being a practical environment to serve it's client base. ALL equipment and interior is new. What I like about the place is the space. The waiting room is massive, airy and bright , compared to others I saw and the receptionists are very friendly, in person and on the phone. You also have the self service check in option. The toilets and facilities appear to very clean. In the beginning you needed to make an appointment in advance and most likely you had to call early in the morning, so that they could allocate a free spot to you. Nowadays, they introduced a walk in option in the morning, which runs from 8-10 am. You should arrive before 10 and check in. A doctor will be allocated to you. I believe that there are about 5 main partners/ doctors and a few nurses who help and take appointments for minor inconveniences. A community psychiatric nurse is also available, as well as Family Planning, community midwife and Phlebotomists. Consultation is by Appointment: 7.30-8.30 Wed &Fri. 8.30-11.00 and 2.30-5.30. House calls are possible, but shall be avoided. They take on new patients, who live within their postcode area. Appointments are about 10min long. The location is near to Haymarket!

This health centre contains three different practices in one. While the doctors are nice and…read morefriendly, I have a few issues with it in regards to the waiting times they have for appointments. It has, in the past, taken me over a week to get an appointment, which is particularly ridiculous especially if you are ill. However, having said that, if you are in need of an emergency appointment they will try their hardest to see you that day. Nevertheless, I have never waited under 15 minutes to see the actual doctor each time I am in there, which makes it a slightly more stressful and frustrating visit. Hopefully the new practice will be a bit more efficient.

I was a student at St Andrews for 5 years. During that time I had several occasions to use the…read morehealth center and there was only one doctor that was every helpful, the others that I saw just seemed to palm me off and gave the impression as a student I was wasting their time. The waiting time for appointments was very long due to the number of people they support but frequently the appointments over ran and it was not unusual to still be sitting 40 mins after your appointment time. When I left St Andrews they also lost my notes which was quite annoying too. All in all one of the poorest health centers I have been too.

This NHS surgery has changed a lot over the years, and it moved to this location almost 2 years…read moreago. The practice consists of 5 reletively young GP's and runs numerous health clinics; diabetes, hypertension, well woman, cervical screening and asthma. They have a great repeat prescription service which allows you to fill out a form online and even specify the chemist that you want to collect your drugs from. It does now also have a commercial side which provides health services for travellers. Free to NHS are vaccinations for Hepatitis A, Typhoid, Diptheria, Tetnus and Polio. All other services have fees payable for services from the Adventure Tourism Travel Health Clinic. Fees are payable for Hepatitus B, Meningitis and MMR vaccines.

very detached and unacceptable attitude and treatment from a new doctor who said she could not help…read moreme as she was only a registrar. I went there for help with a distressing painful problem ongoing which has been highly emotive. having had little sleep because of the painful and distressing condition which should have garnered some sympathy at least, I was accused of being aggressive! unbelievable when she was actually sitting there with a bad attitude which was actually passive aggressive and it was she who was upsetting me in fact. what a complete and total waste of my time it turned out to be.

my experience with Dr Copp is always one of professionalism, in depth knowledge and focussed…read moreattention. My health is very important to me and I feel it is important to him too.

From the owner: First class private healthcare in Edinburgh, City Centreread more

I used to attend the Sighthill medical centre where this practice also used to be situated,…read morealthough I was with a different set of Dr's at the time. I switched because the there were only two Dr's at mine, one of which was part time and the other should have retired himself and his condescending manner years ago. This practice runs a phone appointment system, you must phone first, the Dr calls you back and does a phone consultation, if you need seeing they then book a full appt. for that day. Otherwise scripts can be collected after your phone consult. I'm not convinced it's that great a system but at least you don't have to wait weeks for an appointment like other surgeries. If you don't like making phone calls this could be a reason to put you off. The receptionists are pretty brusque and I hardly ever see the same Dr twice which has its pros and cons. There's also the in house service for mental and physical health services right in the same building.