Muscle shoals eye center refuses services to disabled veterans. Please go some place that respects…read moreveterans. I wouldn't go to any eye center.

I've been waiting 9 weeks for my replacement glasses. Every time I call I get the run around with…read moredifferent excuses. Every single person I speak to has a different story. I do not recommend going here at all.

I am new in town. The doc I saw here was recommended by my lifelong ophthalmologist in B'ham…read more I have been seeing my ophthalmologist for about 50 years with many eye evals over that time span. Having my eyes dilated has never been a problem until my visit here. First thing I noticed was my eyes dilated faster than ever before. After exam when I got to my car to return home my vision was SO blurry I was anxious about driving the short distance home! My vision stayed blurry for about 3 hours!!! Not a good experience.

Scheduled appointments for my wife and myself. The appointments were spread a week between because…read moreone of us has to drive because I assume they would dilate our eyes. They called to cancel my wife's appointment, the first one, the afternoon before the appointment. I returned their call and asked if I was to receive the $25 fee for cancelling less than 24 hours. The "lady" on the end said they don't really collect that. But they sent me no less than 10 emails about the appointment with that same threat in it. "Lady" said don't be rude to her, she's a human and that is system generated. No accountability for their own business. I hung up. "Lady" called back to tell me not to be rude. Told her her place of business was at the height of rudeness for 3 weeks and she failed to understand. I told her so...and she hung up. Do not deal with these people. People are so fed up with the arrogance and mediocrity of medical "professionals" nowadays. Too many low IQ people involved, too much arrogance, too many self-serving incompetents who feel justified in doing whatever they want. They think it's okay to threaten us with cancellation fees and then cancel less than 24 hours when I have scheduled a day off and had to find a substitute to cover my classes. Talk about rude. How about honor the appointment and have one of the other "doctors" take care of the patient? Too much? It's just an eye exam. Drs. Brummit, May, and Spencer should be embarrassed at their company's lack of professionalism or will they say it's not their fault but the system?

Went to Specs Downtown to pick up my contact lenses since it's a little closer to my workplace…read more Very nice staff who were attentive and helpful. Super nice place housed in a building that has to 100+ yrs old but decorated very modern. Lots of eyeglasses displayed there. I usually go to Florence Eye Center on Cox Creek Pkwy (sister office) but may start coming downtown to Specs. If you like trendy places with cool decorations, you'll LOVE this place!!!

From the owner: Specializing in: - Contact Lenses…read more- Optical Goods - Optometrists - Clinics - Medical Equipment & Supplies - Optometry Equipment & Supplies - Optometric Clinics - Eyeglasses

I had an contact eye exam and the store refused to give me a copy of my contact prescription. They…read moresay they will require a new eye exam first so they will get paid again for a service I have already paid for. They refuse to refund the previous payment because they say it was for doctors service rendered and isn't eligible for refund. DO NOT USE this company! They are complete crooks and don't care about their customers at all. And that is all the way up to the corporate office. I would leave a zero rating if I could.

Ordered 2 pairs of single vision glasses October 24th. It's December 3rd and still no glasses. I've…read morecalled and they just say they are having trouble. I've never waited 6 weeks for glasses much less how much longer it may actually be.

Terrible. I switched from my long time dr to them because of location. Huge mistake!!!! Didn't…read moregive me accurate prescription and refused to refund my $500 glasses. The only reason they got the one star is because I couldn't leave it blank!

While visiting in Florence, I lost my sun glasses. I was referred to Dr. Greenberg's office. I…read more have been to many other optometrists in the past (including an ex brother-in-law). My experience was so special that I wanted to pass on some nice words. No othyer type of eye doctor has ever given me such care and taken the time to make sure that I had a proper and comfortable fit. Thank you Dr. Greenberg. Sherry Kay

From the owner: Comprehensive Vision Care, Diagnosis & Treatment of Vision Problems that Interfere with Reading &…read moreLearning, Vision Therapy, Contact Lenses including "Hard to Fit", Non-Surgical Vision Correction, CRT, Diagnosis, Treatment & Prevention of Eye disease, Emergency Eye Care. A wide selection of budget conscious Fashion Forward Eye Wear for children and adults, including sunwear. All types of contact lenses, including special lenses to reshape your eyes overnight so you don't need eyeglasses or contact lenses during the day.

So I had to wait 3 weeks, granted 2 of those were mine (couldn't pay for them the Thursday so I had…read moreto wait till Tuesday to order them which sucked) but my biggest complaint is the optometrist went on vacation the same day I was supposed to get my glasses, and she was gone for a week I called and asked if I could get them anyway and they said I couldn't without the optometrist who woudlnt be back to the next Thursday, first off why didn't they have a backup optometrist? So she decides to go on vacation (which is fine obviously) and what everyone who needs glasses or contacts now has to wait a whole nother week? Why would they not have a back up optometrist? I wasn't able to go shopping or drive or even work because of it (my old pair broke hence why I ordered new ones) and why is only the optometrist allowed to give them to me, she asked my name asked if they fit and sent me on my way are you telling me no one else could have done the same thing took 30 seconds. Ended up developing anxiety and now if I dont wear my glasses for an hour I start to get stressed and anxious. Honestly

For your eye health, choose another doctor. I trusted Dr. Kassels for two years until I realized he…read moreassumed I had a punctal plug which is something he could have seen if he took time to do a thorough exam. During every appointment, Dr. Kassels attitude and bedside manner was such that it made me feel I was wasting his time. Additionally, either the prescription was wrong for my glasses or his optician did not submit the order correctly. The progressive lens is not aligned correctly. To be able to read with the glasses I have to push them up. Adjusting the frames does not help. No one at Dr. Kassels office has done anything to correct the problem. If I was the only person having experienced the same treatment, I wouldn't write a review; however, several people are having problems with their glasses prescriptions and are receiving poor service. If I could choose zero stars, I would.