I had a fantastic experience from initial appointment to the eye exam. Everybody from the staff to the doctor were very friendly and informative. I did, however, purchase a set of higher end frames that unfortunately had a factory flaw that eyeglass world took the onus upon themselves, went above and beyond to expedite a new set at no charge, would recommend them 10 out of 10 every time. read more

The eye exam itself was great. However, when I scheduled the appointment I was told my exam was covered by insurance and that I got a 35% glasses. I completed the exam, was told I need glasses, and the cheapest glasses I could find that I liked was $150. I found some online I liked more that were cheaper and when I told them that I'd just like the papers I needed to buy the glasses online, they refused to give it to me unless I bought glasses from them first. Therefore, I was forced to buy glasses from them Or I would have to pay for another eye exam somewhere else not including buying glasses. NONE of this was communicated to me before I scheduled, at check-in, or during my appointment. I was only told when it was time to check-out. Aka I got scammed Because at that point everything was completed. read more

The staff is extremely pushy and doesn't listen to the patient when I say I don't want the air in my eyes and I respectfully refuse, the First Lady who did the basic tests tried to push for it again. When I do not have issues and other things. That was fault 1. The doctor on site, is really aggressive on pushing for dilation and that test. And made me feel very belittled because I refused a test at my own will! "Well we have to educate you", educating is one thing but belittling is what they did. I wouldn't also trust my kids or my girls around this doctor by themselves, he is very pushy and weird. When looking at my eyes he was touching my face, no other eye doctor has EVER touched my face EVER! Thankfully I had someone with me, this man was weird. He also was belittling other doctors that I seen, who were MDs rather than ODs, and saying they couldn't never do the treatment over electrically even though my prescription from those doctors were beyond great! And then also told me that I was uneducated about my eyes when I've always been told the same thing by many of doctors about my eyes the same thing. As a doctor you shouldn't be letting your colleges in the same field it's unprofessional and disgusting of an attitude. Then when we were checking out, he was out there speaking with one of the lady's and left a sweat stain in the chair. You could see his privates. That's absolutely a disgusting thing for me. I won't be back to this place I got my glasses and left. Overall the experience of them being pushy is a huge NO for me. read more

I was 12 mins late because I accidentally passed the building. They cancelled my appointment. No one ever told me that would happen. They basically told me to leave. I planned on that appointment t all week. They didn't even offer to reschedule. Not one word was said when I scheduled. read more

Unfortunately I won't be coming back here. I had an appointment for 11:10 and didn't get seen until 11:55. What is the point of scheduling appointment when it doesn't matter. read more

I ordered glasses 2 weeks ago I called after waiting the two weeks they said it would take. The lady on the phone said they were there I could pick them up in 10 minutes. So I drive there and as I'm turning on to the lot they call and say they messed up A lens ok do they say they are going to rush a replacement NO they say 7 to 14 days. So I get to walk around after eye surgery half blind for another 7 to 14 days. There fault they should fix it asap. read more

I made an appointment to get my eyes checked. I'd been here before. Was greeted by an employee from the other end of the room. Nice. Went up to the check-in desk. No greeting. No smile. "Name?" Given. "Insurance?" Given. "We don't take that." The exchange was Just. Like. That. I took out piece of paper that offered my eye insurance. Without smiling or acknowledging, she clicked wordlessly for several minutes at her keyboard. Then said she couldn't find the information??? Shoved a clipboard at me. All I said, although wanting to say so much more, "I'm going elsewhere." NEVER GOING BACK. read more

Terrible service, unwelcoming staff. Refused to serve us as we were. We are healthy individuals. We shouldn't be treated as though we are contaminated. We are no longer under any mandate. My kids and I were treated kindly at Walmart optical the same day. I purchased two pair of trifocals plus an exam. My $760 went to them instead. You lost my business, my referrals, and all future purchases. I get new glasses every other year. Poor choice on your part, Eyeglass World. read more

Eyeglass World - Eyewear & Opticians Near Me - Greenwood, Indiana

It's been years since I've been to Eyeglass World. I'm not sure why I strayed because I don't think I've ever had an issue with them previously. I believe the last time I went to them it was in the days before I knew of Yelp so I can see that I don't have a previous review listed here. I just decided to try another establishment or two in the meantime just because. I went again to Eyeglass world recently and I had beyond great service. I was greeted at the door by a very friendly and accommodating representative. They have a more than an ample inventory of frames to choose from at all price points. He told me about their Covid protocol and assisted me in every way. He guided me through the process and helped me pick my glasses by also helping make a decision in giving me his valued opinion. He explained everything in detail to me, (was very knowledgeable), and he wasn't pushing me to upgrade and spend more than I really wanted. The whole process was amazingly quick and efficient. I was in and out of there easily within an hour. My glasses were ready in less time than he predicted too. I will definitely go back in the future. read more

I rarely leave a bad review, I like to be positive about life but this place is just awful. The first time I came in, I wasn't greeted and stood around a while, 10-15 mins waiting for someone to come to the desk and check me in for my appointment. I finally was checked in and sat there another 45 because they forgot about me. I shrugged it off, off day, whatever. I tried to order my contacts over the phone and they said I had to come in with my insurance card so I did. I felt bad for the lady helping me because she had no idea what she was doing and told me I wasn't in the system. Finally someone came in and helped her figure it out but they told me I had to go home and call my insurance company to figure out what the issue was, even though I used it there already. All of that took about an hour 25. Came back another time to get my contacts and got home and they were the wrong prescription. I took them back and they tried to talk me into a cheaper brand for a trade in. What?? I dread calling here for anything because they're usually rude or short with me on the phone. I feel bad for the Dr because he was actually really good. I don't want anything and I don't want to talk to corporate about it I just want to warn other people what they may get for coming here. You're going to waste a LOT of time, get the wrong stuff, and be treated poorly by people who don't seem to care about much. If you're already dealing with them and came here to see if others had a bad time, we did. I'm sorry and good luck read more

I have been using Eyeglass World for several years for progressive bifocals with transitional lenses. I have never had a bad experience. Customer service has always been friendly and knowledgeable. I sometimes get a quote from LensCrafter, but they are always significantly higher. read more

Really wish they would stop advertising same day glasses everywhere if they can't do that. I have a very simple prescription but of course they didn't have both lenses I needed. Was told would be ready in two to three days which wasn't ideal but what could I do. Now they're saying just a few more days. I only went there because of the same day thing. Eye exams are 70 dollars and are free at americas best and other places. Could have saved myself money if I knew I was going to be waiting anyway. The current glasses I have are worn out and are ripping my hair out. I really can't be waiting any longer but that do they care. Lol read more

This place gets a 1 Star because: 1. We walked in and were barely greeted. 2. After stating the reason for our visit, were ignored for the next 4-5 minutes while the lady was on her computer. 3. Were told that glasses would be held until the next week and given to a sales rep to hold (which didn't happen). 4. When they couldn't find the glasses, the sales reps just walked off and didn't help any more. 5. Nobody apologized for the situation or asked if they could help us find the glasses on the floor. 6. Stood around for 5 more minutes looking at other glasses and were ignored still. Apparently they didn't want a sale. read more

I scheduled an appointment last year, for this year. I received a confirmation email over 2 weeks ago. They had an incorrect phone number on file, so when they messaged the owner of the number requested to stop receiving messages. I drove 30 minutes only to find they had canceled my appointment. When I asked why they didn't email me instead, I was advised "we don't do emails". I was told I was welcome to wait, but they didn't know when or if I would be seen. Not very customer friendly when it was their mistake. I won't go here again. read more

Made an appt for 5:30, three days ahead, at the US 31 Greenwood store, on day of appt, realized I could get off work early, so called to see if i could come in early to avoid traffic, was told it, shouldn't be a problem as long as it was after 3pm, i got there at 4 pm, with 1 person in line, the receptionist then told me it was unlikely i would be seen before 5:30, i sat for 20 minutes, no one but me in waiting room, no one speaks to me, the desk was left unattended, so there is no one to even speak to, so, i searched yelp, and realized that the 2 star rating was an omen, and I made an appt. with another nearby Optician while standing in the store. There doesn't seem to be much interest, by the staff, to make a profit for Eyeglass World, when I walked over to a random staff member, and said To cancel my appt, I'll just go somewhere else, she responded, "Oh, Okay". I have High Option Aetna Eye insurance, I imagine they lost between $500-800 letting me just walk. read more

I seriously can not say enough good about this store and its staff. I first took my kiddo there last year and advised staff that my kiddo has autism. They went above and beyond to make sure my child felt safe and welcomed. They also never made a deal about the frequent use of the warranty since one of my child's tics is chewing and twirling their glasses. Just the ultimate in customer service and compassion. Fast forward to today. My kiddo came out as nonbinary since their last appointment. This store and its staff again went above and beyond to make sure it was notated throughout the chart/file/what have you of the preferred name now and the preferred pronouns. They were so accommodating and so willing to make this next visit as wonderful as all the others. The store is always clean, the staff is always friendly and warm. They really are just an amazing company and staff; especially at this location. This mama is so extremely grateful! read more

Horrible service. Sat in there for like 30 minutes and never got seen. We saw at least 3 people come in after us that did get seen right away though. Complete ignorance. Dont go here. read more

Just wanted to make sure that Bill, Brian, and Allen know their worth to our company. Anytime I need something as an optician they are all ready to drop whatever their doing to help me. Thank you for being such awesome team members. Team 8243!!! read more

Kind, courteous and professional staff. Quick thorough service! Wonderful experience! Got my glasses the same day!! :)

Trying to fig out why this location has such bad reviews. I have been going to Eyeglass World in Greenwood for the past 3 years. I have never ever had one bad experience. I don't have any vision insurance and I joined the eye care club. This has been extremely helpful and adorable for saving money on my contacts, glasses and who doesn't want free exams? The staff has always been very welcoming and nice. I have always felt like Eyeglass World has been a professional place. The eye doctor is great! She is very friendly and listens to my concerns. The checkout process is fast and easy. Like I said, I honestly don't have one negative thing to say about Eyeglass World. See for yourself! Don't let the negativity in these reviews scare you away! read more

THIS IS THE WORST PLACE! My wife went there for her eye exam. She had some irritation. She had a hard time seeing the eye chart. The dr made her guess the letters to get through it! Then, instead of trying to figure out why she was having problems, the doctor just told her to come back in two weeks and never gave her a prescription for new lenses/glasses BUT sent in an insurance claim to get paid for nothing. When I try to call back to see if she could offer a script to stop the irritation, she was so grouchy when she left a message. So, my wife went to Walmart Optical on 7245 U.S. 31 Indianapolis IN, and he figured out instantly that she had a scratch on her eye and gave a free prescription to heal it AND gave her a glasses/lenses script. My insurance called Eyeglass World about this, but they would not offer a refund. Just can not believe such incompetence. I would never recommend this place to anyone! read more

What a joke !! They lie about everything to get you in, then tell you can't have what you want!! Then charge you extra for the eye exam !!

Excellent service, great selection. They took the time to see if my insurance or if buying the glasses under their own discounts would be cheaper. The protection plan is fabulous. I went in several times in one year to replace my son's glasses. They walked over and got a new set of frames, changed the lenses, and we had them that same day. I'm very happy with their service. A pair of glasses cost me less than half the pair I bought at Lens Crafters. read more

Sub-par retailer in the eyeglass industry. Stingy selection and average service. This company recently got bough out by a larger rival and they are turning the screws on cost and it shows. I recently took my mom here the other day to get a pair of glasses and they were giving out generic gigando (I think that's how you spell it) glass cases. Instead of the ones that manufacturer's send out with their glasses. How lame. Don't think that I will be spending money again there anytime soon. read more

For some reason, they are 45 minutes behind a half an hour after they open. Not sure why you would schedule an appointment at 9:30 if you can't get to your patients in a time manner. 2 patients in 1 hr 15 minutes..get your act together.. I still haven't gotten me back for my screening read more

Love this place. It's perfect if you need a quick eye exam for contacts or glasses. You can often get an appointment the same day, and the $79 for the contacts exam includes the trial pair. read more

I purchased 2 pair of glasses, one was free. I had scratching on my lenses and they didn't honor the warranty. Said it was a year and 1 day since my exam so that voided the warranty. Buyer beware. Very expensive and lenses are prone to light scratches. read more

I came in today to get an eye exam and contacts as well. I was able to have an exam today as well as get contacts, and the staff was very friendly and helpful the entire time. I've been coming here for a few years now and will continue to do so. Thank you :-) read more

I've shopped here twice now and both times my insurance portion had been misfigured in excess of $100. The customer service dept has never returned a phone call or replied to an email about these billing concerns. I was assured by the location that things were figured correctly this time and wouldn't get an additional billing but no. Not sure if this is a common occurrence but I'm completely dissatisfied with them and they just done seem to care at all. I will never stop inside this den of incompetents again read more

I love this place! I will not go anywhere else from now on. My order was ready above my expectations. Noah was very helpful and the rest of the staff was very friendly. Thank you! read more

HORRIBLE SERVICE... My exam was a whole 5 minutes... I received NO help and ended up walking out without my glasses or contacts that I needed.. I would NOT recommend this place.. read more

I bought 2 pair of designer glasses. When I went to pick them up the cases were not from the same manufacturer.Good service when I ordered the glasses poor service when I picked them up. read more

I had an eye appointment at 11:15am on 9-29-18..that went well. Next to find frames and sit with an associate. The associate was very new and kind but it took 2.5 hours to get the job done. She iv=nadvertantly erased my order(over$1100.00) and we had to wait for another associate to help her. I finally was told the order was complete and my new glasses would be in about 5-7 business days and I would get a call. Today is 10-12-18..I called to see if they were in and was put on hold for 11.5 minutes. I hung up and called back. Sarah answered the phone and I asked her if she was the manager she said she was one of them. I explained what happened and she put me on hold to check on the status of my glasses. She came on the line said yes they were there. I asked her when did they come in..she put me back on hold for 4 minutes and then told me they came in on 10-4-18. WHAT!!! She tried to tell me that they have an automated system that calls and informs customers that their glasses are in but that it had been experiencing problems lately. I said so my glasses have been in a drawer since 10-4-18 it is now the 12th and no one has reached out to me to let me know they were in? She said yes that is right. I asked where were the checks and balances of management to oversee their processes so that the notification was given to me when my glasses came in. She responded that there weren't any. WOW!! I don't know about anyone else but I feel this is probably the worst location and management I have ever dealt with. I have been in retail management for over 34 years..customer service is a priority in todays competitive world for the customer dollar. SARAH you are in the wrong business!! And shame on the rest of management at the GREENWOOD location for not doing follow-up on the customers orders!! My last rant?? I wish I could give this location a ZERO but alas Yelp won't let you! read more