Took my daughter into Eyemart Express not once but twice now that she has not received glasses same…read moreday. The first time we were told a machine broke (so we canceled this order since the only reason we did the deal that day was so she would have glasses same day until we could get insurance released), the second time we were told they closed the lab down early (kept this order pending since they were the glasses she loved), go to pick up the next day after calling because we do not live in Rocky Mount, we are thirty minutes from there and they said they would be ready in two hours so we go four hours later and the glasses are still not ready. When asked when they would be ready, they said I don't know we only have one lab tech. I am highly disappointed in Eyemart Express and would not refer anyone else to Eyemart Express in Rocky Mount, NC.

Dr Genge is very pleasant and skilled. Very successfully cataract surgery a few years back…read more Administration not so good. Billing clerk in Rocky Mount requested pay-up-front and overcharged me for a visit in July. "No longer there". Receptionist in Wilson confirmed my account showed a credit. This was a July visit and I am still waiting for the refund. Was told the check had been issued but I don't think it was sent. Wilson Billing Manager Cindy Hinnant ignores my follow up requests to the Wilson office. Peculiar.

I originally came to Rocky Mount Eye for a 2nd opinion. I had been told that I had diabetic…read moreneuropathy, even though I was not diabetic. I had the good fortune to get Dr. Shepard. He did an exam and found no evidence of diabetic neuropathy. Years later I did become diabetic. When I told Dr. Shepard, he shared with me his experience, and why one of his professional interests is diabetic neuropathy. It was reassuring to learn this information and I really felt that my eyes were and are in good hands. He and his staff take very good care of my eyes.

It started Aug. of 2024 with an annual diabetic eye exam which is 0 co pay for that exam.My ins. is…read morehumana advantage with ncdot. retired.2025 missed that exam Rocky Mount Eye did not schedule me said they would did not.6/11/2026 had another diabetic eye exam and Miss Amber in charge of billing said no copay for this.I have had 3 bills sent to me since saying I owe $40 co pay.My insurance contacted with being hung up on from Miss Amber The problem is they code as regular eye exam for which in not correct.I would owe for regular eye check up.Miss Amber said was coded correctly,no it is coded as regular eye check up.Miss Amber has hung up on me 3 times now about this.My insurance has told me they have dismissed me as a patient now.RME has not told me this.I have contacted Miss Amber now and she said take my business elsewhere over her coded wrong.My $40 credit they took from me.Bill now I do not owe and will not pay that because I do not owe.They have not lost 1 patient but 2.My wife is blind in left eye and she is patient at RME.I drive for our dr. appointments.Miss Amber said she had a lot of patients to get to and hung up on me 3rd time.I am owed $40 refund which will not get.Miss Amber said this is my fault she coded wrong.My insurance has told them this is on them not me.Now my insurance is backing them for them coding wrong.What in the hell are you suppose to do.They have blocked my phone number now.Better Business Bureau does not list them as a viable business wish I known from beginning .No use complaining to BBB they do not do anything either.Tried to get up with Dr. Thomas Robinson owner or Miss Lisa Robinson Head of operations what a joke I am blocked from them too.Niw please do not go to these people with Miss Amber cannot code correctly.How many other people have they done like me.I am low income and this sucks.3.4 on reviews is not to good and is getting worse all the time.I hope you see before becoming patient here.Have a bless day,thank you for your time,Carroll

I had a virtual eye exam today and ordered glasses. They will be ready in about 3 weeks. This was…read morean excellent experience. Everyone was so nice and professional. I will definitely recommend to friends and family and go here again next year for my annual exam.

This place sends me a card to call and make an appointment for my yearly exam. I'm expecting an…read moreappointment Matt within the next few weeks.. Eyecare centers of Rocky Mount suck Because there are 2 here and the one nearest me doesn't have any appointments until January. The other 1 doesn't have any appointments until March How the heck do they think I'm gonna wait 90 days or 6 months for my eye exam? How asinine asinine are they? I'll be driving to Durham for my eye exam next week.