1. Eyemart Express

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Rocky Mount, NC

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Eyemart Express

3.6 (8 reviews)
Open • 9:00 am - 7:00 pm
Updated over 3 months ago

Services - Eyemart Express

Eyewear fitting

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3 months ago

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10 months ago

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6 months ago

my nose guard broke on a Saturday morning. Marie was so helpful and for it repaired in no time. Give them a try

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2 years ago

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6 years ago

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9 years ago

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10 years ago

Great service and the best glasses I've ever had thanks to Dorian Jones in lab. So if you are in the Rocky Mount area stop by and see them.

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9 years ago

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Ask the Community - Eyemart Express

Rocky Mount Eye P.A - untitled

Rocky Mount Eye P.A

3.6(9 reviews)
2.0 mi
Established in 2016
Free estimates

I originally came to Rocky Mount Eye for a 2nd opinion. I had been told that I had diabetic…read moreneuropathy, even though I was not diabetic. I had the good fortune to get Dr. Shepard. He did an exam and found no evidence of diabetic neuropathy. Years later I did become diabetic. When I told Dr. Shepard, he shared with me his experience, and why one of his professional interests is diabetic neuropathy. It was reassuring to learn this information and I really felt that my eyes were and are in good hands. He and his staff take very good care of my eyes.

It started Aug. of 2024 with an annual diabetic eye exam which is 0 co pay for that exam.My ins. is…read morehumana advantage with ncdot. retired.2025 missed that exam Rocky Mount Eye did not schedule me said they would did not.6/11/2026 had another diabetic eye exam and Miss Amber in charge of billing said no copay for this.I have had 3 bills sent to me since saying I owe $40 co pay.My insurance contacted with being hung up on from Miss Amber The problem is they code as regular eye exam for which in not correct.I would owe for regular eye check up.Miss Amber said was coded correctly,no it is coded as regular eye check up.Miss Amber has hung up on me 3 times now about this.My insurance has told me they have dismissed me as a patient now.RME has not told me this.I have contacted Miss Amber now and she said take my business elsewhere over her coded wrong.My $40 credit they took from me.Bill now I do not owe and will not pay that because I do not owe.They have not lost 1 patient but 2.My wife is blind in left eye and she is patient at RME.I drive for our dr. appointments.Miss Amber said she had a lot of patients to get to and hung up on me 3rd time.I am owed $40 refund which will not get.Miss Amber said this is my fault she coded wrong.My insurance has told them this is on them not me.Now my insurance is backing them for them coding wrong.What in the hell are you suppose to do.They have blocked my phone number now.Better Business Bureau does not list them as a viable business wish I known from beginning .No use complaining to BBB they do not do anything either.Tried to get up with Dr. Thomas Robinson owner or Miss Lisa Robinson Head of operations what a joke I am blocked from them too.Niw please do not go to these people with Miss Amber cannot code correctly.How many other people have they done like me.I am low income and this sucks.3.4 on reviews is not to good and is getting worse all the time.I hope you see before becoming patient here.Have a bless day,thank you for your time,Carroll

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Eyemart Express - opticians - Updated October 2026

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