I am extremely disappointed to be writing this review after more than 25 years as a patient of Eye Care Associates. My mother, brother, daughters, and I have all received care here over the years, and I had always associated Dr. Morris's practice with trust and patient care. Unfortunately, my most recent experience has completely changed that. My last two visits were with Dr. Bun. At my most recent exam, I explained that I am an elementary school teacher and that my vision needs have changed. I now need help with distance, reading, and especially seeing my computer screen. I specifically explained that I was constantly taking off my distance glasses to use my computer and switching to readers for close-up work. Dr. Bun recommended progressive lenses. I was hesitant about the additional expense, but I was told by both the doctor and staff that I could try them and that if they did not work for me, they could be changed under the warranty. When I picked up my new glasses on August 11, I could see at a distance and through the reading portion, but I could not see my laptop screen clearly at ANY angle. Thankfully, I had brought my laptop with me specifically to test this before leaving. Michelle told me they could remake the lenses as distance-only with Transitions. I agreed and then asked how the refund for the progressive portion would be handled, since I would no longer be receiving progressive lenses. I was told there would be no refund. That means I paid an additional $193 for progressive lenses, they did not meet the need I specifically discussed before purchasing them, they are now being replaced with distance-only lenses, and Eye Care Associates is keeping the additional $193. What makes this especially upsetting is that I had already made it very clear that finances were a concern. I even declined a $25 retinal image. Spending the additional money on progressive lenses was not a casual decision. I agreed because they were recommended for my needs and because I was reassured that I had options if they did not work. I understand businesses have policies. However, I do not believe it is reasonable to charge a patient for a more expensive product, replace it with a less expensive product when it does not work for the stated need, and then refuse to refund the difference. After more than 25 years of loyalty, I am incredibly disheartened that this is how my relationship with Eye Care Associates is ending. A practice that I once trusted enough to recommend to my own family has lost both my trust and my business over the way this situation was handled. read more

Dr Morris was patient with my questions, explained fully, and listened to my answers. He took more than the usual amount of time with me, and was consistently courteous. The staff was the same. read more

Since the move from West Covina to Azusa, this location has really gone downhill. The optometrists themselves are great. Dr. Morris is wonderful and Dr. Bun is awesome, but the office staff has been difficult to work with. I originally ordered a pair of sunglasses and was told they would arrive in two to three weeks. A few days later, I got a call saying it would actually take four months. I switched to a different pair just to get them sooner. When the glasses finally came in, the prescription was off. After waiting weeks, I went in to pick them up again, only to be told the new lenses do not fit my frames and I would have to come back again. This whole process has been frustrating and disappointing. Unfortunately, I will not be returning in the future. read more

great service and very knowledgeable All staff very friendly 5 stars Been going for years read more

Dr Bun is great. Answered all my questions and takes great care of me as I age gracefully into my 70's.

Dr. Bun and her staff were so kind, attentive, and professional. Got seen right away and was able to complete my appointment in under 30 minutes. Thank you, Dr. Bun! read more

Great office staff! My husband, son and myself all came in and got excellent care here. Prices are a bit high but I love my frames and contacts. The missing star was for the children's selection of glasses. While they do have children's frames the selection is small and I had to go to another optometrist to purchase frames that he liked. Other than that, they'd have 5 stars. Definitely recommend them for your Eyecare needs! read more

I have been going to Eyecare Associates for many, many years, following them to various locations. The doctors and staff are excellent. Their eye examination includes many diagnostic machines that many optometrist's offices do not utilize during the evaluation, all state of the art. Their entire staff is very professional. There is a reason I have remained with the same office for so many years. Highly recommended without reservation. read more

Updated review ... came to pick up my husbands contacts and stumbled upon an eye wear trunk show,.. it's all hubbies fault ... I bought crazy big progressive ..lenses and frames Gucci ... super cute and a fantastic deal! Staff was absolutely helpful and food and snacks was delish... First time i attend one of these. So glad i came in today to pick up contacts. Loving my eye care specialist more and more every year. Have been a patient for over 6 years! Dr Bun (pronounced Boon) isalways so helpful and takes the time to answer all your questions who handles the pre-screening and also coordinate my contact lens it always makes me aware of any offers. read more

4/15/23 Dr. Bun is so kind, friendly, and professional optometrist who considered my needs and kept her promise for one and a half weeks for getting my new contact lenses. She re-exam my vision for this new pair. So caring she is I love my new lenses but she still did one adjustment for a perfect vision with the best contact lenses for me. Wow! I did not know she is available until I remembered her with good praises from Dr. Morris and asked of her. Love the work of both Dr. Bun and Dr. Morris who is back. Excellent optometrists!!! Keep up your excellent work! Friendly staff like Defany, the receptionist. Thanks so much Eyecare, Dr. I love!!! I prayed for both Doctors and Eyecare! May God richly bless them and their patients in Jesus' holy name. We need Jesus for all blessings read more

Been coming here for a few Yrs now at EyeCare Associates and the Whole Staff especially my Optometrist Dr. Bun r Just Awesome People .

I came to this place and the second I walked out, I felt like a new man. Everyone was great and very nice, fix my eyes so good I can see the future. That's how I'm feeling rn. Best of the best! read more

Absolutely joy to visit and purchase great quality glasses. Everything from med to high-end brands. The staff member who helped me was a pro (for being so young), she made adjustments to my progressive measurements, made them the best fitting, and easier to use than any others. read more

Very professional, got my glasses here and loved them. Friendly and welcoming people would buy here again!

Weird, unfriendly and crazy experience. Made appointment for 3pm. Got tied up at work. Called to advise I wasn't able to make it and could I go now. She says we close in 30 min. All I need is to look at your selection of glasses it won't take but 10-15 min. We're closing up already..? Really? 30 min before your closing up. I rescheduled appointment. When I got there I felt like I was in the twilight zone. Unfriendly, cold greeting. Then the girls that stands up to take me two steps to see glasses immediately takes me to cheapest glasses and says these are the cheapest glasses we have....??? What the heck. Such a bazaar experience. COVID or no Covid that was weird and unprofessional. read more

The staff are very friendly and welcoming :) Great experience overall, I would recommend Eyecare Associates to everyone

Back to rave about these amazing people again! Dr Bun, Dafne and Gracie are amazing and helpful as usual. With my Covid brain, I lost one year of my life and couldn't figure out what happened since I come here every year. Took lots of very patient verification from Dr Bun, Dafne and Gracie to double check my records and insurance info to figure out how I lost the year. (Long story) But today I rushed in at 4:35pm to complete the order of my glasses when the office was closed at 4:30pm today. Dafne patiently waited for me and spent the time with me to complete the order for me. Her mannerism and professionalism was so appreciated. There was no indication of any impatience or annoyance at all when she had to work over closing time on a Friday afternoon. She accommodated me and gave me the best service still. She deserves a raise! And if you are not here for your eye care needs, why aren't you?! You're missing out on the best care and the best staff!!! read more

I was here on January I like this place very professional and friendly my little girl got some glasses and her eye exam Dr. Bun was very nice and patience with my daughter. Unfortunately she recently broke her glasses but I will definitely recommend Eye Care Associates to anyone I had a great experience. read more

I went in to tightening my sunglasses and people were so nice and helpful. I waited for 5 mins and it was done. I wanted to pay but they insisted not to charge. I will definitely come back next time. They got some very nice brand names sunglasses there. Go Check it out !! Place is very clean too, I will highly recommend this place if you need a pair of glasses or sunglasses. read more

Good selection of eyewear, clean/modern atmosphere, friendly staff, and a friendly optometrist (Dr. Thear Bun). Opticians are helpful (Eric) and know there wares well-enough to help you choose lenses and frames without pressuring or rushing you. (Go Lavy!) Though their business hours are accommodating, the place can get busy, so make your appointments well in advance! read more

Eyecare Associates Optometric Group - Eyewear view from front desk...there is a lot more!There is also a seating area to the right. - Optometrists Near Me - Azusa, California

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Been going to Eyecare Associates for a few years now. I love the service they provide. Very nice staff and doctors. I love that they have a huge selection of eyeware read more

Had a very good experience. Everyone in this office was kind, curtious, and very helpful! Dr. Bun was. very attentive, and caring. I felt very good overall with my experience at this office, and my visit. I highly recommend this office. read more

I have been a patient of Dr. Bun and her staff for about 4 years now. I have only had positive experiences at this office. Dr. Bun and her staff are very knowledgeable in what they do and take the time to explain everything you are not informed about. I have been fitted for both contact lenses and prescription glasses at this office. The optician staff here is wonderful. They take the time to help you pick out the frame that most suits you and are very honest about what the look; prices are decent too. I suffer from dry eyes but once Dr. Bun switched my contact lens brand to dailies, I no longer have that problem. There are a variety of contact lenses offered here and Dr. Bun will offer samples to determine what brand fits better for your eyes. I am glad I was able to find a brand that was both comfortable and affordable. Overall, I am satisfied and happy with the care I have received here. Dr. Bun and her staff will always have my business. read more

I have been going to this office for years. I recently had very cloudy vision and Dr Bun examined my eyes and determined that I had cataracts in both eyes. She was so thorough in explaining to me how this condition could be corrected. I was very scared but she was so reassuring. I've also seen Dr Morris who is just as amazing and provides an extensive eye exam. The staff is both friendly and professional as well as knowledgeable. This will be my forever Optometrist home! read more

I was referred to this office so I made an appointment. It's located across from Edward's Cinema in a big building that is shared with several other companies. There's a lot of available parking. Their office is on the first floor next to the Wells Fargo ATM Machines just up a few steps. It's very convenient because they have an entry in the front of the building adjacent to the Wells Fargo ATM Machine and there's also an entry inside the building. I was greeted immediately by the Front Desk Girls as soon as I walked in. It is always nice to feel welcome so Brownie Points for them! The office is very nice and clean. I was seen by Dr. Thear Bun. She is so sweet and extremely helpful. She went above and beyond to make sure I was comfortable with the glasses I was potentially trying to get. Picking out new glasses is overwhelming and sooo time consuming and she was really patient with me. I think I tried on every available frames there! LOL I hate to feel rushed and that I'm taking too long to pick out what I want but she let me go through all of their selections. She was working at a desk nearby so when I had questions, she was able to help me right away. I love LOVE my new GLASSES!!! They have so many selections of High End and affordable glasses there. They even mentioned if I saw a specific frame I liked somewhere else, they could order it for me if they carry that brand in their office. She also helped me pick the most comfortable contact lenses and I am absolutely happy with them! Everything was ready in one week. Amazing! I love companies that make me feel welcome and are willing to go out of their way to help me. They have great Customer Service so forever I will be a loyal customer. Thank you Dr. Thear Bun for all of your help! =) read more

Eyecare Associates Optometric Group - I LOOOVVVVEEEE my new glasses!!! - Optometrists Near Me - Azusa, California

I had a really good experience here from start to finish. Making an appointment was extremely easy. I didn't have to wait 2-3 weeks like other offices. I called in for an appointment and they were able to fit me in the next day! I had my eye exam with Dr. Bun. Dr. Bun is very friendly, professional, knowledgeable and thorough. She took time to explain step-by-step what she was doing. I never felt like she was trying rush through to take the next patient. Dr. Bun answered all my questions and concerns. The staff here is great as well. They took the time help me pick out a pair of frames. They were really patient with me even though they were closing soon and I took forever to decide on a pair. They even went to the back room to pull out new frames that just came in. Overall, great doctor and great service. I'll definitely be coming back! read more

Made an appointment, got in the next day. Saw Doctor Morris and I really enjoyed the experience. He answered all of my questions, was incredibly personable, and really seemed to care about getting my prescription perfect for me. Went back later to pick out frames. I believe the associate who helped me was named Erik. Also very personable, gave me good feedback on which frames looked good on me. Even honored a $25 off yelp deal on the balance remaining on my frames and lenses after insurance. I don't believe I've ever had such an efficient and satisfying experience at the eye doctor. Would recommend this place 10/10, and wouldn't hesitate to go back. read more

Dr. Bun and the staff are great! Everyone was kind, professional, and patient. I started off with a good impression since Grace (I think) was very nice about scheduling an appointment for me and explaining how my healthcare factored in etc. The assistant (can't remember his name) that checked over everything for me before the actual exam was really courteous and explained everything he was going to do with each machine etc. As for the exam, talk about thorough. Dr. Bun checked absolutely EVERYTHING, not just vision tests but the overall health of the eye. She noticed I did have a little issue with dry eyes and even offered me a little sample of what she prefers for eye drops! Overall, color me impressed. Great staff, nice location, no complaints whatsoever. My new optometrist forever. read more

Awesome staff, from the receptionists to the eye Doc to the optical dispensers. Shout out to Eric who's always honest and super helpful when it comes time to pick out the family and my frames. read more

Just as the reviews say! 5 star service, environment and experience!! I got my eyes checked and everything was explained to me beforehand and follow up. I will definitely be back for any of my eye needs! read more

It's all true, front front desk staff to drs, this place is fantastic!! I will continue to come here. Great with kids too! read more

Great Dr and friendly staff would highly recommend them and I have to coworkers, they do all types of glasses , sunglasses and safety, Levy Estrada does a great job along with all the employees read more

Eyecare Associates Optometric Group - My Spy safety glasses , high prescription, bifocal and graduate tint - Optometrists Near Me - Azusa, California

Dr. Morris is the absolute best!!! I couldn't ask for a better eye doctor. He is very thorough in his exams. Also is very concerned about his patient health. He noticed a spot near my eye and it turned out it was do to high cholesterol. Dr Morris is very good at what he does and takes pride in his work. So if you're looking for a great eye doctor this is the place to go!! read more

First time here. The staff was very professional and friendly. Dr. Morris was very personable and knowledgeable, explained to me in details and answered all my odd questions. Special shout-out to Erik for helping me select my new frames. The location was a bit difficult to find, and I got lost, but it's a nice location inside the plaza building. Excellent and professional service all around! Keep up the great work guys! read more

5 stars for the best optometry office I've ever visited. The staff was friendly, thorough, professional and their pandemic safety measures are top notch. I was very impressed of how patient Gracie was on the phone with me and explaining all the pricing and intake procedures. When I arrived for my appointment I was very warmly greeted by Katie. I was not scheduled with any other patients, and every staff member maintained 6 foot distance when appropriate. Dr. Bun was succinct, factual and did NOT try to upsell me on anything I didn't need. She explained everything I would be charged for and didn't get frustrated when I didn't understand. Later when I asked for a copy of my prescription, it was easy they conveniently emailed it to me. In the past i have dealt with other optometry offices withholding me from having my prescription. I will definitely be picking up my contacts from them for years to come and getting any exams I need. Love this place thanks for all your hard work and keeping us safe during these difficult times. read more

The lady Kady answered the phone and was extremely disrespectful and unhelpful. I will remove my business from here permanently. Find someone who is pleasant to be the first impression of your office. read more

Been going here for years. Saw Dr Hill and now Dr Bun. Wouldn't go anywhere else. Professional, polite, great selection of glasses.

Very friendly and fast service, Dr. Bun and Nancy were fantastic and very helpful. Helped me pick out the perfect frames and explained everything so that I could understand what I was doing/purchasing. I was recommended by family and I would recommend it to anyone that needs a good optometrist. I came all the way from Fontana and I will continue to do so! read more

I have been going to Dr. Morris since I was in my mother's womb. Thanks to genetics, I received her same terrible eyesight and needed glasses at age eight (probably needed them sooner but was trying to fight it lol). I'm now just three weeks shy of my 28th birthday and continue to see Dr. Morris. He is amazing. So professional and personable. My mom and I are dreading the day he retires! Honorable mentions are the staff members he's had throughout the years, just as professional and personable and everyone goes out of their way to make sure your visit goes smoothly. Thank you EyeCare Associates! read more

I've been happy with the doctors they can be very respectful but not the case for Katy who might be the office manager i do drawings of children and had asked one of the drs if she wanted one and I didn't hear from her. So I called to get her email and Katy answered and asked me in an accusatory question what I'd need the email for. now I'm a gay woman and she knows that it made me feel like she felt I was going to do something inappropriate talking to the dr. Well I let that go. I am currently having issues with my eyes and I felt mixed up about what course I should do first. At first Katy was helpful, then she started to talk down to me in a demeaning tone that was unnecessary. it was downright hateful. My partner and I have been with them a long time but we're moving on. She is not helping this business by talking to people that way so we've decided to take our business elsewhere. Maybe they should look at their bottom line to see if she's worth keeping?!?! read more