First the eye doctor side is excellent, so don't use this to rate the doctor office side. It's the…read moresales side that SUCKS. The unprofessional rudeness is unreal. I said I wasn't going to use this location as my last experience was horrible, but wanted to give them a second chance. I order contacts from them March 12, 2022. I had to call and follow up because no one reached out to me after several days. I am still now waiting on someone to reach out to me about my contacts. It's ridiculous and NO I do not recommend this location to anyone. They just want your money and once they get it, that's it..... Please take my word for it DO NOT use this location.

My experience is definitely a -1! I don't know if there incompetent and uneducated in optometry or…read morejust plain discourteous customer service. I've had to return twice on the account of the incompetent staff. The Dr performed my exam, only to give a a prescription that was to powerful...DID NOT UPDATE SO IM LITERALLY MAILED A BOX A CONTACT THAT I CAN NOT USE!!! THEN THE IMBECILES TELL ME THEY CAN'T DO ANYTHING UNTIL THE NEXT WEEK!! B S!!! ALMOST $1k spent...I WILL NEVER EVER COME BACK!!

I was seen pretty quickly and the doc was fast but thorough. I had issues with my contacts…read moreprescription but came back for a follow up and they changed them without an issue. You will not find a better deal esp with no vision insurance. Highly recommend!

My husband and I rushed to this branch as soon as I got off work on a Friday evening to get his eye…read morepressure checked due to a recent eye emergency the required him to have his eye pressure checked within 2 days of leaving the ER. When we got to this store the lady said he would have to make an appointment bc the Dr was leaving soon and couldn't see him that night. Fine. We made the appointment for the next morning for the first available (11:40). He received a text with a link to fill out his paperwork for the next day, but the link sent him to an error page. The next day is the Saturday that storms were due to hit the area after lunch. I drove my legally blind husband and 4 kids (ages 6-10yrs) to this location for an 11:40 appointment to have ONLY his eye pressure checked. We chose this location because we were leaving there to spend the rest of the day at my parents house who live 3 min down the road and have a basement/storm shelter. As much as I hate being late for anything, we walked into the building at 11:53. My bad, but it's just eye pressure, takes 2 seconds, shouldn't be a problem for their flow, and wasn't worth the stress to me of trying to rush 4 kids and a blind man into my car to make it on time. When we arrived, it's obvious that bad weather is rolling in soon due to the temp, humidity, and the insane wind and dark clouds. All 6 of us walk into the store together and I walked up to the counter to check him in. I told the girl he was scheduled at 11:40. She looked at me with a disappointed face and said they had a 10 min policy and he would have to be rescheduled. I should note that there was one other person in the store and we were still well within his appointment block at the time. I want to say (but I'm not positive) that she told me the next appointment was either Monday or Tuesday at 2:20. I work 75 miles from home. I can't take him during the week. Anyway, I told her again that he was only there because the ER told him to get his eye pressure checked within 2 days of being discharged, he couldn't see well enough to even complete an entire eye exam, and if they couldn't "work him in" then I'd have to take him back to the eye ER in Birmingham to get it checked that day. This employee actually said to me, "Mmmm, yeah, the eye hospital might actually be your best option." ARE YOU SERIOUS?!?!?! So, you see a blind man and his 4 young children walk into your store less than 2 hours before tornadoes are due to start popping up all around the area and you're going to tell me that driving him and my 4 kids into the city to go to the EYE EMERGENCY HOSPITAL is my "BEST OPTION"?!?! What is a 10 min policy anyway? Most places that even have one are 15 min. And how would we even know there was a "policy" if the link they sent didn't even work? We will NEVER step foot in that store again. I promise. We went directly to Target at the other end of the shopping center, got a better parking spot than we did at the eye store, and they worked him in within about 15 min. No eye hospital required and my kids were able to wait out the storm in the safety of my parents basement. I have SO many more words to say about this place (or at least that employee), but I will keep them to myself. Ive worked in healthcare for 15 years (we have no 15 min policy) and if I was her boss, I would absolutely fire her if I found out about this. Maybe she's lucky that I don't know what her name was in case her boss agrees with me. She's not my problem anymore. 5 stars to Target Optical for saving the day.

My experience with this company was not good. After several…read moretries they told me they didn't have the capability to cut the lens to match the frame on my almost $900.00 pair of glass that I had picked from their inventory. My glasses had to be reordered twice after I received the original pair. The first problem was the lens did not fit the frames, there were large gaps between the lens and the frame. Then the next time they got my prescription wrong. They came back with the correct prescription but there was still a gap between the lens and frame. I do not recommend buying from this company.

Needed new eye glasses after two years of wearing my old ones. Normally, I'll get them somewhere…read moreelse, but I figure I'll try Eyemart Express out first. The selection of men's glasses were ok, but I managed to find something that'll make me look young and cool. I wasn't aware that your glasses be ready on the same business day and you'll receive a text once it's ready. Customer service was good and my only complaint is that the parking lot is small which you have to be careful coming in and out.

I always have a great experience here. I started bringing my daughter here 2 years ago and it had…read morebeen great. The staff always greet you when you walk in, and you're immediately assisted. My daughter appointments never take drastically long. The different frames to choose from is wonderful. My daughter loves a variety of glasses and Schaeffer has the best. The prices can vary depending on what you're looking for and how much your inaurance cover. They can be pretty reasonable, but once again that depends on what you're looking for. Overall from my personal experience everything has been great!

Where do I begin.. one pro was there wasn't a long wait time before my appointment.. granted I was…read morea little early. I walked back and I went to a room where I was looking into a machine with the house and then the assistant proceeds to use a TOOL ON MY EYE that was JUST LAYING ON A CARDBOARD BOX and then proceeds after to PUT IT BACK ON THE CARDBOARD BOX!? I was shocked. I was going to mention this to the doctor but when the doctor came in, they seemed in a rush and truly didn't even greet me kindly. I was a new patient so I expected atleast a small introduction. I mentioned to the assistant about concern with floaters and the doctor didn't go over that. It all seemed rushed and no true concern. They were changing my prescription and not giving an explanation? If they did explain it wasn't in detail. It all felt rushed, odd and off putting. signed, sadly disappointed

I recently moved to Alabama and I've been a patient here for the past 3 years. Each year, there…read morehas been a problem with my glasses, my husband's glasses and my contact lenses The eyewear & contact lens staff seem to be very unorganized. They were supposed to mail me my contact lenses in 2025 and 2026. Each year, when I elect to have them mailed, the office sends me a text saying that they are at the office and ready for pick up. In turn, I have to leave work to get my contacts. My husband ordered eye glasses after his appointment, and it took them over a 6 weeks to finally locate them, after he had to continuously call to check on his order. In addition, my computer glasses still seem "off".....even after I provided them with the prescription from my eye doctor in Ohio. Although I'm pleased with Dr. McClintock and his professionalism, I cannot take the office staff being so unorganized. I'll be seeking a new facility for my eye care.

It's Christmas morning and I just returned from Dr. McClintock checking my eye pressure. Read that…read moreagain - it says EVERYTHING about him as a Dr. and human being. His staff is equally impressive- bright, caring and fun to engage with. You simply can't make a better selection for your eye care.

What a wonderful doctor and person. Professional yet very down to earth and knowledgable. Can't say…read moreenough great things... If you need an eye doctor look no further.

Dr. Pair is an excellent doctor. He knows what he is doing and is always very helpful. The…read morereceptionists, not so much. The whole time I was there, all they did was gossip to each other and did not help me very much. One was pretty rude actually. I ordered glasses and contacts almost 2 months ago and paid $200 for them and have yet to receive them. Every time I call, they either don't answer the phone or tell me that they're "working on it." I would not recommend going there.

I moved one of their broken mobility carts out of the main walk path and some lady in self check…read moreout complained about where I put it instead of back where the buggy's go( it would only travel 5 feet before stopping and having to be turned off and then back on

I have used this optical store for years, for my whole family. Brian, the former manager, was…read moreamazing. Since he has left I have had issues every time I try to use them. The first being when they cancelled the whole day of appointments but no one bothered to call me. I didn't find out that the doctor wasn't in until after I took a half a day vacation from work and drove over. My husband went in to have his glasses adjusted and the lady working didn't know how to do it. I have called 5 times in the last 3 days to reorder my sons contacts and the always ask me to call back because they have customers waiting. I understand that but why not take my number and call me back when they have time? I will be moving my business.

This store has me revisiting my childhood of picking out a costume as a little kid for Halloween…read more It's great to be able to browse around to get an idea on what to dress up for. I pretty much came here looking for a Ghostface costume and to get a idea on the price. The place is well stock so anyone can find something they're looking for. They have not only costumes, but accessories to go along with your outfit and tee shirts as well. Customer service was really nice and helpful. Can't wait to come back soon to get my costume and other items I need.

I just moved to the area and went to Vestavia Eye Care for the first time today. I was seen by…read moreTaylor and Dr. Essinger and they were both amazing! They were both warm and knowledgeable, making it a great experience. I highly recommend this office and will be back!

Let me start by saying I was prescribed glasses for the first time in fourth grade. Needless to…read moresay, for the past 19 years, I have been in optometrist's offices 1-4 times per year. Dr. Essinger is hands down the best optometrist I have ever seen. The staff at Vestavia Eye Care was friendly and helpful from the moment I reached the front counter. The initial tests and evaluations were thorough, especially when I told them some recurring issues I was having. (Note: make sure you have at least an hour for your exam if you have an issue.) When I told Dr. Essinger the issues I had been having for two years that were unsolved mysteries for every doctor I saw, he was the first to care. He ran texts on me I had never seen and he came up with two theories for me to test. In fact, he was so concerned that he told me to text him as soon as I had progress. His caring concern brought tears to my eyes! Birmingham- We are so fortunate to have this office here! If you need a reliable optometrist for your family, look no further! I was also told they have a pediatric optometrist on staff for those of you with little ones.