I'm 19 years old, and this was one of the most ridiculous and unprofessional experiences I've ever…read morehad. It was dark, I was alone in an unfamiliar/bad part of town, and I pulled into the parking lot for literally a few minutes because I was trying to pull up my maps and figure out where I was going. I did not see the signs, and yes, I understand that I probably shouldn't have pulled into the lot. I can admit that. But what happened afterward was completely unnecessary.
When I realized the chain was up and I was stuck, I called the after-hours number. The first woman I spoke to was helpful and made sure I was able to get out, then transferred me to another woman. Instead of helping me, this woman immediately started accusing me of lying. She told me, "I'm not getting the story straight. Our maintenance closes the entrance at 6, so it sounds to me like you parked your car to go get a couple drinks down the street."
Excuse me?? I am a 19-year-old girl, alone, in the dark, trying to find my way somewhere safely. I was NOT drinking, and I was NOT lying. I was so confused by the accusation that I told her to pull up the cameras because I could see them from where I was standing. I even told her I could see on my Life360 that I arrived at 7:38 PM and that she would clearly be able to see that. She continued telling me that her cameras didn't have access to where I was.
So your cameras can't see who is pulling into or leaving your parking deck, but I'm standing right in front of them and can literally see them pointed toward the area I was parked in? That makes absolutely no sense.
The first woman was able to help me, but the second woman made it very clear she was NOT coming down there, while continuing to interrogate me and accuse me of lying. She even told me, "I ain't coming back down there,, I got family in town."
I understand I shouldn't have pulled into the lot. It was dark, I didn't see the signs, and I was simply trying to find my maps and get somewhere safely. I was already upset and worried about being stuck there. There was absolutely NO reason to accuse me of being drunk, accuse me of lying, or speak to me the way she did.
I called the after-hours number because I needed help, not to be treated like I was some drunk teenager making up a story. The attitude and lack of professionalism were completely unacceptable.
