Never go here! Scammers. I bought a $4 coupon off Groupon saying that it was good for one eyebrow threading but unfortunately it would never be used because I was told otherwise after I recieved the service. Their reason for charging me full price ($10) is apparently because they don't have a scanner to use the coupon and it has to be printed out which had NOTHING to do with me. The Groupon gives you two options, to scan OR print so now I am out of $14 and for a stupid reason. And on top of that when I later printed the coupon it was STILL A BARCODE??? Make it make sense. I called the manager soon after and he told me that the coupon is expired however it said use by November 5th and if I'm not mistaken it's the middle of July correct? On the call he then tells me that I can print it out and bring it in and possibly recieve a refund so I go back home wasting MY TIME AND GAS, print it out and return to the shop only to be told that I cannot be given a refund. I confront the woman there and she gives me an attitude after I said if, I knew I was going to be spending $14 on some eyebrows I would have done it myself, by saying "I can out live $6" which is what I should have be recieving as a refund and I found this extremely disrespectful. Clearly you needed that $10 so bad that you couldn't even give me a refund for a falsely advertised coupon that I spent MY money on. I intended to spend $4 when I came in and I spent WELL OVER what I wanted to. And for her to sit up here in my face and make comments on MY finances meanwhile she's crying over someone asking for a refund that should have rightly been given from jump was extremely unprofessional and rude. She also tried to call me a liar (spoke in a condescending tone) after I told her what her manager communicated to me about the situation with the coupon and in that moment I already had my mind made up that I will never return here again, I would much rather give my money to another business. I even called the manager over 5 times during this ordeal and he never answered the phone. This is because he knew what was going on didn't want to take any responsibility for his or her actions. As far as this coupon goes, after I was told the excuse of why I couldn't use it the first time, their story changed after I came back and the excuse was that they had an issue through Groupon and Groupon hadn't taken it down. I'm not stupid, someone there has access to a Groupon account and the ability to change and remove listings. Whatever they have going on with Groupon has NOTHING to do with me. I can't even recieve my money back through Groupon because REMEMBER I was told to PRINT IT OUT AND THATS EXACTLY WHAT I DID. I even let the lady know that you can issue refunds through square (their payment method) so really there's no excuse at all for me not to be able to recieve a partial refund. I wasn't even looking to get a full $10 back, I was asking for $6 since I already paid $4 for the coupon already. This situation was handled HORRIBLY and could have easily been resolved had I recieved my refund...and to the shop, if you're reading this, you're gonna have bigger fish to fry now when this little fire could have been put out sooner. Now I'm out of $14 all because of these crooks and their poor organization, bad communication skills and false advertisement. If you want your money to go towards a place with awesome trustworthy customer service this isn't the place. Never will return here AGAIN. Oh and by the way she also threatened to call security on me yet they're the ones scamming people out of money But Im not even going to go over tose details because because it's currently being taken care of read more
