Dr Knupp is very gentle with me. I do not care for things around my eyes. He is very thorough. He…read moreexplains things to me in wods that I understand completely. The glasses that I ordered are well fitting

I've never went anywhere else because I didn't need to. Dr. Costa has always been my eye doctor and…read moreI will continue to go here because of the great service. He always gives me a free pair or contacts between visits when I'm updating my prescription.

I have seen Dr. Orgel ten times and he has been great. Very professional and extremely…read moreknowledgeable. The support staff also does a great job and I highly recommend Dr. Orgel.

My mother has macular degeneration. These people are very nice to her. They take their time, and…read moregive her a thorough going over everytime we visit (about once every six weeks). My mother is almost 80 years old, and sometimes has trouble following their instructions, but they work with her until they can give her the best possible care. The staff is nice, and competent from the opthamalogists down to the office workers.

I bought Fred's life rtme warrenty, I spent over a $1000.00 plus lens with everything. Your front…read moredesk individual does not want to look up my invoice on your old sytem. I been lied to and I spent a lot of money there. Your service stinks with the new ower. No accountability, she rude, lied and doesn't belong there. I will never got back to your group. I want my invoice for my Fred's, the total cost so I may get another pair, so I have to tell my insurance company that it like pulling teeth. A paying customer no matter how long deserve. I deserve 1st class service. You guys to even make the cut with the lies and no sevice from anyone. I called 3 times each time is a different lie, instead of wasting time she should got this invoice and be done. Who picked this new sytem with out all history of clients. I did technology all of my life and this should of been addressed right off the bat. Your whole group seems like there as no protocol, no customer service structure. Poor, rude and lie/ don't what to do a job. You need to know. All true. If you can please go into old sytem to generate a invoice, going threw insurance as you know I need proof. Mr. Sanchez 419-346-3504 call if you want to organized your business. Currently your group is on very poor status with me. If you care please get invoice. Thank you. Need asap for invoice per insurance instructions. I can't just pull a number out of the blue, need invoice. Thank up u and I hope you have the ability to adapt in todays business world. Front line is your life line.

Inept. The doctor I…read moredealt with there was ok, but the entire staff beyond him was worthless. From scheduling appointments and billing me, to performing tests, and fitting glasses, the women were terrible at their jobs and for the most not pleasant to deal with. A woman gave me a test, during which I questioned her doing something a certain way. She told me she was doing it right and continued. When the doctor later commented on the odd results he was seeing, I mentioned my concern and guess what, never having even know of this type of test or the apparatus involved, I knew more about how to do it than the technician assigned to operate it did. The doctor did reprimand her about it, but still. I came in to them explaining how the prior place had messed up the focal points of my lens for my last pair of glasses, and sure enough, they did the same thing. They had taken "pictures" in doing a certain test. On getting my eyes examined the next time (somewhere else), I called to get these "pictures" for the doctor to compare. They not only didn't give me the pictures, but told me I had never had any sort of such a test done, so the pictures didn't exist. A flat out blatant lie. I just don't know if it was ineptitude or to cover up their having lost them. If it weren't for this being something a bit serious, it would be laughable how terrible a place this is.

2nd time around and good service, fit, Uv protection, I let the technician pick the frames. My…read moregranddaughters got all excited when they saw my new fit my eyes correctly.

For the last several years, I have bought my prescription eyeglasses online. Much cheaper than…read morebuying in stores. But in recent years as I've had trouble adjusting to some of my new prescriptions, I decided to go back to buying in store, as they are able to provide more fitting service and check the exact location of your eyes relative to the glasses frames. This was my first time buying glasses from Eyeglasses World. The time before that it was from the office of my old eye doctor, and before that I bought glasses online. I didn't like buying glasses from the eye doctor's office, it felt like a conflict of interest. The way my old eye doctor was pushing the glasses sales was enought that I wanted to find a new eye doctor, one who didn't sell glasses on site. I hadn't gotten new glasses in over 2 years. I had been putting it off partly because the last few times I got new glasses it was hard for me to adjust. But I was having headaches that I think were partly due to vision issues but mostly due to long covid (which I've now recovered from, Phew). After I realized that the headaches might be due to vision issues and not just long covid, I waited a few weeks for an appointment with a new eye doctor (one who doesn't sell glasses!). By the time I got my prescription, I wanted new glasses fast. I was really happy to learn that Eyeglasses World could take my order in the evening and have my glasses ready the next business day. I shopped around at a few glasses places in town, including Lenscrafters, Target Optical, and Stanton Optical. Only Eyeglass World and Lenscrafters were able to fill my prescription same or next day. Lenscrafters was waaaaay more expensive and didn't have any styles that I liked anyway. Eyeglass World was maybe half the price of Lenscrafters. Still about double what I was used to paying online, but worth the price for the quality of service and the ability to try on the glasses in person. This is taking into account that Eyeglass World had a buy one get one free deal. But I wanted two pairs anyway so as to have a backup pair. The service at Eyeglass World was just right. They made it clear that they were available to help me but were not pushy and let me take my time trying on many different glasses. I left, shopped the other places, and came back to Eyeglass World a couple days later. Shopped their selection more, and finally picked out a few favorites. The salesperson who helped me turned out to be the manager of the whole store and also a licensed optician. She helped to advise me which of the frames I picked out would fit best. She noted that due to my prescription, some frames that felt a bit tight would stretch out with the lenses, and she was right. She did an expert job of fitting me. I got the new glasses a couple days later. And best of all -- I adjusted to my new prescription in just a couple days, and my headaches diminished. I love the fit, fashion, and vision quality of my new glasses and would plan to return to Glasses World the next time I get a new glasses prescription.

Staff was amazing. Dr. Rhee was extremely knowledgeable and treated my daughter excellent. Not…read moreoften is a kid excited to go back to a doctors office. Office was clean and very well kept.

Robert Hall was caring, helpful, and knowledgeable . He is a 5 out of 5 with no exceptions.read more

The Receptionist at the front desk had/has a horrible attitude the past 2 times ive been in there…read morein the last 2 months. She's on her cell phone all the time, gets annoyed at you visibly, rolls her eyes, and gives an attitude everytime you ask a simple question. She doesn't want to do her job and makes it very clear. She shouldn't be in a customer service position at all. There's a lot people out there that would love to have a job and not give an attitude to every patient/customer everytime. Absolute trash service i wont be back to this location again. 8:30am - 1/10/2024

Patients beware: Had exam on 11-16-22, ordered, and fully paid-for new lenses to be put in my…read moreframes. $1200 for two pair; one pair just for distance to participate in sports; those lenses came in. The important pair that I need 24/7 NEVER came in. Today is 12-21-22 - FIVE WEEKS later - and no lenses. No phone calls. Stopped in after 4 weeks of waiting and told the lenses would be in this week - now almost Christmas, and have heard nothing. This is truly ridiculous. Update: 12/27/22 - Contacted today - lenses finally arrived from out of town lab! Lenses were fitted into my frames within 1/2 hour of the call. Yes, it took nearly six weeks to get them; some of the blame does go to an out of town lab which they have to use for our insurance. I am adjusting my review to indicate [finally] friendly and punctual service at the end of this transaction.

Don't give them your phone number. They will haunt you forever, even when you tell them to "STOP…read moreCALLING". My eyeglasses were never strong enough after I received new ones, even went back, Went to a new eye dr.

I had eye surgery at ProMedica Parkway Surgery Center today. I was apprehensive because last year…read moreI had the same surgery at another nearby surgery facility not affiliated with this one and had a terrible experience. This place was so much better!!! The place is newer, clean with an inviting atmosphere. Each and every staff member from the greeter, registration, nursing and surgeon were absolutely wonderful!!