Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

This place is amazing and I'm really surprised to see some of the pathetic reviews so far. Let me…read morestart with my story and my 120lb Siberian Husky/Alaskan Malamute...Allie. We came here a year ago because of a hurricane evacuation. We're stationed down near Miami now, but have always called DC home, so when it was time to evacuate, there was no question on where we would head. I brought our dog Allie with us (wife took a flight out of Dulles to go see family), so I was looking for a place to put her for a day or two and get all her sillies out with some other dogs. This place was super accommodating to our situation, got her evaluated within a few minutes of the first day, and then took her for the day and absolutely wore her out! She had so much fun that when we came back the next day, she immediately started getting excited in the car when we drove into the location. Phenomenal staff who actually love dogs (not just the typical business owners that see a dollar sign over your pup) and will have fun with them all day long! For the reviews about scratches and sniffling...give me a break. This is a doggy day care...not the ER. It isn't meant to be perfectly sanitized, as I'm quite sure none of our dogs Purell their hands upon entry. If they have a scratch or two, it's because they were chasing dog butts all day and had a blast. If there are ever any issues, the staff will call right away and will section your dog off so they don't get hurt. If your dog got a scratch, they were probably having the time of their life. Calm down. If you want a solid dog boarding/daycare spot outside of DC filled with knowledgeable staff who care and will wear the pooch out for a day, this is definitely the spot to go to! The prices are more than reasonable and since it's indoors, it doesn't matter what weather will hit the area. Rain or shine, your pup will have a dog-gone good time with some of DC's finest 4-legged friends. I highly recommend them and we will most certainly be coming back over the holidays!!

I have been bringing my dog to ADDO for months and she really enjoys the time there. This morning,…read moreafter traveling a half hour to them to drop my dog off before work, I was told they couldn't take her back because her Bordatella was due two days ago. So I had to turn around and take her back home, which screwed up my work schedule. If they have the vaccine information, it would have been very helpful if they could have sent me a reminder so that I could have addressed it before bringing her in. But seriously, a vaccine expiration of two days should not prevent access. I'll start looking for a new day care that has better customer service.

Great staff, absolutely brilliant people to leave your pets with. They took great care of dog "…read moreRoover".

We had an appointment so when we came in for the first time we were expecting someone at the front…read moreto greet us. Nope no one around...we waited about 10 minutes for someone to show up at the front desk so we decided to walk around and look for someone. We found a tech who put us in a room and told us to wait there. After another 10 minutes the doctor comes in and tells us to put our information into the computer and that he'd be right back. I put all of our information in then the tech came back, only to use the computer I was on to take another call and wipe the information I just put in. After that she started asking me questions about my pet but was in someone else's account so it wasn't my pet. It was all just very unorganized and unprofessional. I don't think I'll ever be back.

I am writing because I am very frustrated with the process of trying to book an appointment for my…read morepuppy. I was online and ready at exactly 9:30 a.m., as I was instructed to be. I continuously checked for appointments from 9:30 a.m. until noon, but at no point did I see a single appointment become available. I also called your service to confirm that the appointment date or booking procedure had not changed. I was specifically told that I needed to be on the computer at 9:30 a.m., which I was. Given that I followed the instructions exactly and still could not find even one available appointment over the course of more than two hours, I have serious concerns about how these appointments are being allocated. It makes me wonder whether appointments are being released through another method, reserved in advance, or whether certain patients are being filtered or given priority. I would appreciate a clear and transparent explanation of how appointments are released and how clients are expected to have a fair opportunity to book them. The current process does not appear to be working as described, and I would like to understand why.

They were informative and great to deal with. Called me back…read moreright away. They ae very good.