Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

We sent our dog- Arya for a bath, nail trim and de shedding service today 05/23. They called and…read morereminded us about the appointment which I thought was great. They called us once the service was completed. This is where all the positive things about this service ends. Arya came home still wet. I wonder if they even did any deshedding, her fur was all over the place. Nails were cut and not properly trimmed, leaving the rough edges. Would not recommend this place for these services.

I started bringing Paco here back as a pup (4m old) at the beginning of covid, he was always…read moretreated with so much care. After taking a small break from daycare, now being (3 yrs) I brought him back ab a month ago and he still get excited as soon as we pull up to the parking lot. Knowing how excited he gets and how he pretty much forgets ab me at the gate, is what makes me feel comfortable in leaving him here. Plus, I love picking up my exhausted pup means more relaxation for me xD

Great staff, absolutely brilliant people to leave your pets with. They took great care of dog "…read moreRoover".

We had an appointment so when we came in for the first time we were expecting someone at the front…read moreto greet us. Nope no one around...we waited about 10 minutes for someone to show up at the front desk so we decided to walk around and look for someone. We found a tech who put us in a room and told us to wait there. After another 10 minutes the doctor comes in and tells us to put our information into the computer and that he'd be right back. I put all of our information in then the tech came back, only to use the computer I was on to take another call and wipe the information I just put in. After that she started asking me questions about my pet but was in someone else's account so it wasn't my pet. It was all just very unorganized and unprofessional. I don't think I'll ever be back.

I went here about a year ago after carefully considering adopting a dog for the past several…read moremonths. I'd had a dog before and knew what kind of commitment they require in time, patience, and money. I felt it was the right time since my job no longer required me to travel very much. I'd seen Chuck Bell (local NBC news weather personality) highlight HRA and featuring select dogs on his broadcast, so it seemed the logical choice. It was one of best decisions I've ever made. After seeing the dogs looking for homes (I wanted to adopt them all!), I saw Rico. He looked like hell and he was a little older than I was hoping for (5 years old) but he caught my eye. He was picked up as a stray and had no chip or identifying tags. He was undernourished and the lower half of his body was missing a lot of hair. The remaining hair had clumps of a black substance mixed in. It was explained to me that he had a horrible case of fleas when he was found, and the black goo was the tar shampoo that was used to heal him. I played with him for a little while and we hit it off. He came home with me that day. I've had him about a year now and I tell people I didn't rescue him - he rescued me. He has enriched my life and been such a joy to have that I can't imagine what I did before he came along. I'm including photos of him from when I first saw him and what he looks like today. It's amazing what a change love, good food, and grooming can accomplish. He doesn't bark a lot, was already housebroken, and loves everyone he meets (dogs and people). I couldn't have ever hoped for a better companion.

I am writing because I am very frustrated with the process of trying to book an appointment for my…read morepuppy. I was online and ready at exactly 9:30 a.m., as I was instructed to be. I continuously checked for appointments from 9:30 a.m. until noon, but at no point did I see a single appointment become available. I also called your service to confirm that the appointment date or booking procedure had not changed. I was specifically told that I needed to be on the computer at 9:30 a.m., which I was. Given that I followed the instructions exactly and still could not find even one available appointment over the course of more than two hours, I have serious concerns about how these appointments are being allocated. It makes me wonder whether appointments are being released through another method, reserved in advance, or whether certain patients are being filtered or given priority. I would appreciate a clear and transparent explanation of how appointments are released and how clients are expected to have a fair opportunity to book them. The current process does not appear to be working as described, and I would like to understand why.