I select one star for this review only because there is no lower option. I can't articulate where to begin with the negative experience we had with Gordy/Eye on Wine. But allow me to take a step back; to be clear, I was highly recommended an afternoon with "Gordy" after a close friend went out with him only a mere 4 weeks before my scheduled visit. As a result, myself, my wife, and our two friends were in the Napa area for 'crush' and did not hesitate to book "Gordy" on the recommendation. All went according to expectation through the week leading up to our visit, and then...
...Things started to turn slightly sour.
We had two morning reservations scheduled during our time in Wine Country (a couple of personal must-sees). Upon confirming the scheduled itinerary with Eye on Wine, he made it clear that he did not condone "corporate appointments" but would work with us on our schedule. He informed us that the time necessary to travel from our hotel on the morning of our reservation would require 45min of transportation and, as such, to be ready at 9:15 sharp.
9:15 came and went. No Gordy.
By 9:25, without a sign or a communication from Gordy, we attempted to reach out... After a call to voicemail and a text message that was immediately responded with '20 minutes away'.... we came to a hard bypass.
With a strict 10am reservation that is comfortably 45 minutes away and driver that is now "scheduled" to arrive almost 35 minutes late -- we were beyond backed into a corner. We went into contingency mode trying to express an effort to reschedule our day's appointments and in the process try to define Gordy's delay. In an attempt to define ETA-- my wife made a call to Gordy on her cell phone only to be received with a taciturn driver, clearly exacerbated with the current situation, that, in response to the question, "what is your ETA", was returned with a yelling "WHAT DO YOU WANT ME TO DO, FLY?!?!"
Obviously the clouds were rolling in on our parade. In response to the frank rudeness and offensive behavior of Gordy, I made the call to confront our situation. What started with soft inquiry on the developing situation was returned with an aggressive response. We fired his service immediately. There is no place for this level of behavior to my wife, my friends or myself. Period. Thankfully to the Westin Verasa, we were able to schedule a rescue operation and still had a great day with the company and wineries that would accept us without reservation.
I write this review, simply, because I have never been so compelled to react to a service as my experience with Gordy and Eye on Wine. The treatment of my wife, the treatment of my friends, and the outright rudeness of my receipt with Gordy on the other end of the phone is unacceptable.
I have since done some follow up research of Gordy/Eye on Wine on TripAdvisor and there are some interesting posts/comments that should serve enough fear to ever schedule with this company including, but not limited to, post claims of self-advertising.
I highly suggest CONCERN and CANCELLATION with reservations with Eye on Wine and, after my experience, I fully expect an ugly email rebuttal from the owners that I am committed to sharing on this forum, the Better Business Bureau and any other forum for Napa wine tasting.
I would opt for a negative or zero star option if available. Worst customer service experience of my life. read more