My wife went to Walmart Pharmacy to refill a prescription of mine for eye drops. The pharmacist said the prescription had expired and would have to be renewed. My wife called Eye Health from there and asked for the prescription to be renewed while she was at the pharmacy. The reception or whoever she was talking to said that couldn't be done. The doctor would have to do. (I had just been seen by their doctor two weeks earlier). Nevertheless, it could not be done. I called Eye Health when my wife got home empty handed and asked why the prescription could not be called in or faxed to the pharmacy while she was there instead of making her or me do a second trip. Whoever answered the phone this time said it could and she didn't understand why someone would have told me otherwise. She said she would have it called in immediately. In fact, I think she claimed to send it while I was on the phone with her. My wife made another trip to the pharmacy a few days later to pick it up. It still had not been called in. I called Eye Health again. No live answer, only a recording inviting a message be left. I asked for them to call me. A day later, no call returned. I sent a message explaining essentially what I have written here, but never got a reply to it. I called again. Again I can't get a person, only a invitation to leave a message. I left the same message to call me about the missing prescription. Another day goes by with no return call. I called the pharmacy to see if perhaps they finally called in the prescription but didn't give me the courtesy of returning my call to them apologizing and telling me the order had finally been done. But NO. No call has ever been returned. I am through with this doctor's office. read more
