i am visiting the area and needed to have my glasses adjusted. Stopped in to see if the could take…read morea look and left in 5 minutes with well fitting clean glasses! Professional, efficient, knowledgeable. Thank you!

Dr. Phillips is the most responsive doctor I have had. Whenever I have eye concerns, be it vision…read morechange, after cataract surgery care, infections, damaged glasses, etc, she resolves the problem as soon as possible. Dr. Phillips will call after hours and send extensive emails to make sure all my issues are addressed. The office staff is always welcoming, and my appointments timely.

Professional service with friendly and knowledgeable staff. The shop is modern and also pretty fun!…read more I had a regular eye exam with Dr. To and was very overwhelmingly impressed by my experience. The quality of the patient education was exceptional, and I really felt heard and seen by my provider (pun intended). Parking is easy on the adjacent streets and it was easy to make an appointment online. Pricing was described in full transparency, and I was able to refuse additional services that didn't feel necessary or applicable to me. I was able to use my vision insurance very easily too. One of the more reputable and quality places to have your typical eye exam experiences. Make sure you check it out soon!

Went in for an annual eye exam while wildfire smoke was in town. My eyes were kinda bothered by the…read moresmoke and the doctor saw it. The conversation should have stopped there. Instead health insurance was billed with a medical exam when its quite obvious what caused it: the smoke. I didn't need a doctor to tell me that. The prescription the doctor gave was for over the counter re-wetting drops. The purpose of my visit was an annual eye exam, not to diagnose why my eyes were partially red. It's fairly obvious why. I'm walking through in one of the most polluted cities in the world on the way to the optometrist. The doctor should have said "Wildfire smoke is irritating your eyes. Come back next week or when the smoke clears for an exam." This is how my old eye doctor would have handled this and he operated until retirement, had a great practice, was passionate about optometry. What do I get here? A business that operates like it's run by private equity. They did a bait and switch. Instead of what I expected to pay for an eye exam, they billed a more expensive health insurance co-pay. This seems more like a money making strategy and insurance fraud than looking out for my well-being. When I called for clarification the woman I spoke with was not helpful and she wouldn't reverse the health insurance claim. I was honestly frustrated when I found out there was no recourse and the woman I spoke with was not understanding. She didn't treat me as a person seeking health care, more like a customer that needs to go away. My Optic turned a $10 eye exam into a $60 health insurance co-pay on a whim. I didn't go in looking for help with my eye dryness due to wildfire smoke. I wanted an annual eye exam. I didn't ask for the services they billed me. The doctor didn't make it clear what was going on with billing in the exam room, didn't give me a choice. Had I been given the choice I would have opted out and come back later for an annual eye exam. I looked into this more and on the chart it says the doctor diagnosed me with "eye dryness due to excessive use of contact lenses." I hadn't worn contact lenses in weeks not did I wear any into the appointment. The woman threatened to charge me the full amount for the visit instead of charging health insurance as a possible conclusion. I think they are committing insurance fraud. This experience left me wanting to dispute the claim and still needing an eye exam, questioning if I should even go to eye doctors if the lot of them are going to practice business this way. They need to make it really clear they can turn your eye exam into a medical exam and give you the opportunity to deny or accept. Instead, it's confusing and you end up spending more money than you intended. When I was asking why the insurance needed to be billed, I felt pushed around. No one was explaining anything properly. This place used to have good customer service and good doctors. Now I'm not so sure.

I am disgusted with ABC Vision Source. I recently received an eye exam at the Hillsdale location…read morefor the second year in a row. I have a unique billing situation and was told that I would receive a follow up call to order contact lenses because the front desk needed to speak to their billing department. I had yet to receive a call over a week later, and decided to call myself to place an order as I am running out of contact lenses. ABC Vision refused to bill my insurance because it "took too long to receive payment last year". This was never communicated to me, and had I known this I never would have returned to ABC for an exam. The lack of communication and disregard of patient health is unacceptable. I am really disappointed because the doctor here is great and it's not her fault that staff are so unwilling to support patients.

This place is amazing. The staff were so nice and friendly. Helping me with my dad as he's in a…read morechair. They gave us water. Took extra steps to help me when see I needed help.

My family has been a client of this optometry for about 3 years. The experience has always been…read moregreat: eye exams were quick and informative, front desk employees were always helpful and attentive. However this year's annual visit was anything but. It may be due to the change of ownership (I believe it happened either late last year or this year), but my experience with the front desk employee (Sam) was not great. Per usual, the exam was quick, the new doctor was nice and informative, and the other front desk employee (male with glasses) was extremely attentive and helpful. The issue came about a few days after my exam when I decided to use my annual frame allowance for sunglasses (I've had LASIK correction for a few years now). I called the office, Sam answered and I explained what I wanted to do - I've been utilizing this allowance for years. Sam looked up my insurance and asked if it was for prescription glasses. I said, "no, non-prescription". She then quickly told me that I couldn't use my insurance allowance for that purpose. I asked if the insurance had changed in the last year because I've been doing this for years. She said no, it's always been like that and that there's nothing they could do. After letting her know to double check the clauses of the allowance, she checked and noticed that clients with lasik procedures are allowed to use their insurance for sunglasses. She didn't apologize for initially providing me with incorrect information, she just went on and asked what frames I wanted. I told her the model and she noted they don't carry those. I thought I had gotten the same brand from them the year before and said "but I got them last year from you". Quicker than lighting she had already pulled up my prior orders to correct me: no I had not ordered that brand with them! She seemed annoyed that I was even asking. She proceeded to tell me that if I wanted that brand I would have to go elsewhere and referred me to a competitor. She didn't give me options to go online and use a prescription to order them myself, or anything else. I asked for my prescriptions (mine and my husband's) and headed to their competitor. Blessing in disguise - the front desk employee at this new place was a delight, the optician helped us get the sunglasses we needed without much hassle and we proceeded to schedule our 2026 annual eye check with them. This experience may not be representative of the entire practice, but it shows you that customer retention is just about being nice and patient with your clients.

The customer service is top tier. I will definitely come back and highly recommend River City…read moreEyecare.

I recently had my regular eye exam with Dr. Balentine, who is my mother's ophthalmologist as well…read more She is thorough, unhurried and knowledgeable. She's very good with my elderly mother, and has been willing to discuss and consider options for her which take into consideration her personal wishes and situation. Her staff was also pleasant and easy to communicate with.

Several weeks ago I made an appointment for an eye exam and new glasses at the office of Jennifer…read moreBalentine. Yesterday they called me to remind me of my 11 o'clock appointment. Earlier this morning they sent me a text message reminding me of my 11 o'clock appointment. I checked in at the office at 10:50. I was told my appointment was at 10:30 and I would have to reschedule. I showed them the text message they had sent to my phone telling me my appointment was 11 o'clock. The receptionist took my phone and showed it to somebody lurking behind the front desk. "His appointment says 11 o'clock," she told the person. The person said, "I can't possibly do that maybe later." The receptionist told me "It's gonna be a long wait but if you were willing to wait we can get you in." She then attended to the next patient. I started to sit down to wait and then I realized how foolish that was. I stood up, interrupted the next patient, and said, "Cancel my appointment; if you don't apologize, I don't patronize." I left. The doctor may be great; I was told she was. But under the circumstances, the absence of the basic common courtesies indicates I'm probably not going to be happy here.

Came in with some frames that needed adjusting! Mason ( not sure the spelling ) was incredibly…read morehelpful and kind! Got me in and out quickly.

Exam was top notch, friendly staff. Keep your receipt so…read moreyou can prove you've already paid. May save you some work later

I am a nurse so I am very picky about my healthcare and I highly recommend Grapevine Vision…read more It has all the high-tech equipment of a big office but with all the little personal touches you get with a small business. Here you really get to have your cake and eat it too. I got contacts and glasses and was impressed by the selection of both. Dr. McCann was quite skilled but also had a caring bedside manner. I instantly referred my BFF here!

Everyone was very friendly, they have great selection, and great state of the art tech for the…read moreprocedures. Highly recommend

I am so grateful to the staff at The Eye Studio! I first came here looking for glasses (found em!)…read moreand then switched over for all of my optometry needs. Most recently I decided I was finally going to learn how to wear contacts and the staff here has been unbelievably kind, patient and helpful. It took us 4 appointments (each an hour, oh, and they don't charge for this service) to get them in but we finally got it! This small business is a little gem in our city!

First day of vacation and my glasses broke: screw popped out and I didn't think to bring a repair…read morekit with me. Searched Yelp for the nearest eyewear store and called The Eye Studio at closing time to ask if they could repair my glasses first thing in the morning. They said "not a problem!" Polite staff hooked me up quickly and saved my vacation! Thank you!