I needed to replace the lenses in my eyeglasses and was delighted to discover that Cartier Optical…read moremakes their own lenses in house. The friendly customer service I received from Ernie, Rod, and the office staff was excellent. My lenses were ready in just a few days. I highly recommend Cartier Optical for those needing glasses or just new lenses.

These people have the widest range of glasses frames I have ever seen in two big rooms. Sunglasses…read moretoo. Nice range of prices. They are really helpful and knowledgeable and friendly.

I have seen Dr. Olionayu 3-4 times this past year. I have found her very knowledgeable,…read moreapproachable, and concerned about what is best for me. She took the time to explain what was going on with my eye. I was at a walk-in and need to be seen by an Ophthalmologist ASAP. It was a Friday afternoon, about 3 PM. The office was great, she saw me immediately and began tx. Does not get much better than that. The office is very busy at all times, and there is a process if you need a regular exam, but that's the way of busy practices. Anyone who sees Dr O will be getting excellent care.

Hello all, looks like I am looking for a new eye doctor…read more I had my annual appointment with Middlesex Eye Physicians on Saybrook Rd this morning. I have been going to them every year since I returned to CT after 20+ years in the Air Force and never had an issue. Until today. Now they primary purpose to to collect money from you no matter what, not provide quality optometry services to the Middletown area. Apparently they need to keep your credit card on file now with them. In fact, they won't even see you anymore if you do not consent to that. As I was told by the desk supervisor, this is company policy and there are no exceptions. There was a manager in a higher position there, but they refused to come out and talk to me. So they cancelled my appointment. Many may think that isn't an issue, but I do. They have no need to my card when I see them once a year and have always paid all invoices on time. This is how your information gets stolen. My family has been going to this outfit for literally generations. No more. I will not be blackmailed by them just to be seen by their docs. I won't be using them anymore. I dont promote boycotts but am asking folks to be aware of your personal information and do what you can do to protect it. Don't give it out if you don't need to. I am recommending family and friends to reevaluate your relationship with Middlesex Eye Physicians and decide if you want to be abused by this extreme company policy. I have enjoyed seeing Dr Yap, but your company won't allow that anymore. So, any recommendations for an optometrist would be appreciated. I thank you all in advance and will return to my lurking.

They charge for $94 for free contact lens for a fitting? The prescription given to us was wrong. No…read morereturn calls from Manager. Please skip this place. They earn their 2 out of 5 star rating.

Mixed review. Have used them for years and have had some instances of reasonable care including one…read moreunscheduled visit for an urgent matter a couple of years ago which was greatly appreciated. Last visit, though, they (1) missed a diagnosis of what I was told a week later by an ophthalmologist was a common eye condition and (2) billed me for a "contact lens fitting"' when in fact the prescription had not changed at all, thus no fitting per se was required - so this was just a fee for no service, plain and simple. But the reason for this negative review is actually neither of those two things. It was their response when I wrote to them privately with the concerns. They did not respond to two messages that I wrote to them. Nothing. Nada. Crickets. That is reflective of a business that does not care about reaching back out to a longtime patient/customer who had written with legitimate concerns. I asked for nothing from them other than an acknowledgment that they took my concerns seriously. And, as evidenced by their lack of response they in fact don't take them seriously. Hard to recommend a business that applies that approach to its valued patients.

I've been standing at the front desk for over 9 minutes and several staff have walked by and one is…read morein front of me now on the register. Not ONE person has even acknowledged me...I saw bad reviews before I came but really had no other choice. Never again.

i ordered a pair of bifocals on 7/31/25. I was given am estimated delivery date of approximately 2…read moreweeks. Not having received any information, I called on 8/22. I was told that the glasses were being coated and might be ready within a week. On 8/28, I received a call saying that the district manager had been contacted to resolve the delivery problem. On 9/4, I was told that the order had been resubmitted by the regional manager and that the next delivery estimate was 9/11. I was also told that the order was properly re-entered on 9/28 but there was no explanation of what caused the delay. The staff at the Old Saybrook branch are consistently polite but they are clearly at the mercy of poor information management at the lab producing the glasses. Why didn't the lab contact the branch when the initial order failed? And why did it take the intervention of district or regional management to resolve this problem?