I purchased some Birks that ended up having a manufacturer defect. While they no longer carry them,…read morethe store manager was awesome and was able to track some down at another location! On top of that, just generally nice people working there! Great place to buy higher quality shoes!

Came in today to get my Fiancé a new pair of Birkenstocks for her birthday and the woman working…read morewas extremely helpful. Had some great suggestions and made the experience very pleasant! Will definitely come back!

First time here and came with my mom who has been suffering with a bunion and hammertoe on her…read moreright foot. She has been struggling with pain and finding good shoes and was recommended by her doctor to come here. Heather was the employee working the day we came and she was absolutely wonderful! She was very informative and described everything in lay terms so it was easy for my mom to understand. My mom ended up buying wedges with built in support that she needed for an upcoming wedding. The service here was absolutely wonderful and I'm truly impressed!

I personally don't own any shoes from this store (yet) but would highly recommend coming in here…read moreand talking with the staff. Heather has an extensive knowledge in orthopedics and can answer just about any question you may have about your feet. She's thorough and takes her to assess your feet and you can learn so much just chatting with her! Since the store is considered Medical, you have 7 days to return if you're not satisfied and "insurance is only covered if you're diabetic." They also accept HSA cards which is great! I'm really glad I found this place and will definitely plan to come back.

I had such a wonderful experience at Shoe Mill on Sunnyside thanks to the exceptional customer…read moreservice from Cash Collin. He went out of his way to track down a product from their huge database and arranged to have it transferred from another store. It was clear he truly cared about helping me, and his kindness makes all the difference. It's employees like Cash who make Shoe Mill one of my favorite places to shop.

Because I need shoes with good support, I buy a lot of them at Shoe Mill and similar stores who…read morecarry Birkenstock, Merrill's, Vionic, Brooks and other shoes that offer high arch support and wide widths. If it wasn't for the poor customer service, I'd give this store 4 stars for their selection. But the young lady that "helped" me was not friendly, acted like it was a burden to go in the back to check for sizes, and just was not pleasant in any way. Not expecting a big fake welcome, but some acknowledgment would have been nice. These type of shoes are expensive, and I buy several pairs each season - I'll give my hard earned cash to a store who appreciates my business and treats customers with respect.

Super helpful team! Did all that they could do so that I found the right pair of boots. They all…read moremade it a great shopping experience in a welcoming and organized store.

I need a pair of black pumps. For years now, friends have recommended DSW Shoes. All over the store…read moreare signs saying, We have your size!" No they don't. I saw lots of shoes within the bell curve of sizes, but I wear 11 1/2, narrow. When I asked about my size, the sales clerk recommended I go to the clearance zone. Nothing really there, either. If, as the signs say, "We have your size!" why should I have to go to the special clearance area? They should really change the sign to "We have most sizes!" If you have a shoe size somewhere in the 6-9 range, there are lots of choices, varieties, options. Lucky you! For the rest of us... nope. And don't tell me, "Just go to the website!" I wanted to find some basic low-slung black pumps. To try them on before I bought them. I shouldn't have to go online for that. Added note: I tried to give DSW Shoes a second chance. I went to their website, looked up women's shoes, then pumps and applied my shoe size filter: 11.5 narrow. The result was: zero. Amazing. I can see not having a wide choice, but NOTHING? Give me a break!

There have been times I did not have a good experience at this location in the past, but during my…read morerecent visit, the current staff were welcoming. The employees were friendly, helpful, and even offered to check inventory at other locations for me.

Had a very pushy cashier that I had to tell her no we don't want to sign up for the rewards program…read moremultiple times. I will not be going back to this business ever again after that experience.

Not a great experience due to a pricing issue. The under garment was marked down to $4.87 with a…read moreblack pen, however, it rang up as regular price. Then the guy said that markdowns are not marked off by pen. Then I told him that there were 2 of the same things marked the same way. I went to the shelf and showed him the other 2 items with the same pricing. He consulted with his coworker and decided to call the store manager. The manager said no and it would still need to be at regular price. I've never had this happen. Usually when there is a price difference and you find others with the same price, they honor the marked price. It was an unpleasant experience and probably need to revamp their policies to honor prices that are marked, especially if there are others with the same markdown price!

I remember when Nordstrom was the epitome of customer service, even was mentionedin my business…read moreclass 25 years ago. Those days are long gone!!! Had 1 pair of shoes left and they were online for $15 cheaper, but wouldn't give me that price in the store. I get it, the color was slightly different, but only one color was listed online. But it's the last one, no box, should be on clearance anyway. Disappointing bc in my mind, Nordstrom was still a customer service beacon... Guess Costco is the last one standing

Stopped in for the first time and bought a pair of Chinook boots. Unfortunately the leather tore…read morewithin two weeks. Brought them back and they had no problem offering a warranty exchange. They were out of stock in my size, but the manufacturer is in Lake Oswego and they were making their order the next day. They just added me to the order. Less than a week later and my boots are in! When I picked them up, he told me Chinook didn't want the old pair back, so he patched the hole and gave them back to me! Super friendly service that goes the extra mile because he can. You have a customer for life!

Amazing boot store. Very friendly owner giving discounts to union workers. Go ahead and stop by!read more

I absolutely love this store! They always have new styles and everything is so cute. The owners and…read moreemployees are so nice and helpful. They've got a great selection of clothes, accessories and candles. My new favorite place to shop!

SUPER CUTE woman clothing selection and totally geared to various ages! Even a cute party supply…read moresection available too. Totaling coming back and love that they get new items in weekly. Ladies that work there are so nice too!

Best shoe store in town! I have been coming here for over 20…read moreyears for both work boots and my everyday shoes. Most shoe stores stop at a size 12. I am a size 15 so this creates a problem for me. Al's goes to 17-18. They always have plenty of my size to choose from. The staff is very friendly and helpful. I can't imagine shopping anywhere else.

I was very impressed by the variety of inserts at Al's. Both my wife and I have found that the…read moreright over-the-counter inserts (not custom made) can provide a surprising amount of additional comfort to whatever footwear you choose. Al's, as the name states, carries an impressive array of work and recreational shoes and boots. The employees are very knowledgeable, and in the case of my wife's specific needs, willing to direct customers to another store if there is something that is not carried in-house. Excellent service.

Only come here whenever you're not in a hurry! They often only have one cashier regardless of how…read morelong the line is. They still charge 5 cents for a bag so plan accordingly or park as close to the front as you can. This is my local spot since it's only 15 minutes walk or 5 minutes drive. I only come here whenever I have time to meander for stuff I want, not need and often time I score big. My latest was a set of two planters with big water drainage for $14.99 on New Year Eve.

Always find something at Ross! I go for the bargains, for the quick fix of retail therapy without…read morethe huge price tags. I don't go for or expect Nordstrom level customer service, spotless fitting rooms or quick check out lines. Point being, set your expectations! Since I had just gone to the Ross in Eastport Plaza, I decided to take SE 82nd to get home so I could stop in this Ross too. They all have different inventory so it's always worth a quick drop in and walk through the store. Today I found a gorgeous jumpsuit by Calvin Klein for $49 and I've seen it at Macy's for $129. Same exact one. Also bought an on trend pair of leopard print pants. I know, sounds like a street hooker. But they really are somewhat tame, no pun intended! I plan on wearing them around the house as loungeware because the material is so soft, they have pockets, and they are a loose, wide leg style. For $11.99, I couldn't leave them behind. It was Friday around dinner hour so the store was not crowded and checkout was fast. If you go during lunch hours when it's busy, the lines are often long because for some reason, they have less cashiers working during the busiest time. Like all Ross they have the annoying "greater" as you walk in, not adding to the experience at all. I smile and keep walking. At this particular store on this day, I did see a very active security guard really walking around watching to prevent theft, not just standing around which is usually the case. I, for one, appreciate this. Too much theft in Portland and it affects all of us. I like that they have security guards; I'm there to shop not steal so their presence doesn't bother me. Another stop at Ross, another bargain found!