Loose oil filter caused leak following oil change. I do not normally leave reviews, however this is…read morethe second bad experience I've had here.

My granddaughter was up from North Carolina. I took my granddaughter's car for an oil change. While…read moredriving there, I felt the car was not right, and it would drift to the right when I let go of the steering wheel. I did not say anything about this. The Manager caught the problem with the car. Long story short, work had been done at a dealership in her hometown, and they did not do it correctly. I sent pictures to her dad and he was pissed the dealership not only did not complete the job and charged him $1200 but caused a safety issue for his daughter. I am grateful Jiffy Lube caught this problem.

I had the worst customer service here! It seemed inconvenient that I wanted someone to look at my…read moretire even though there no other customers in the store, and was told "they didn't even need to look at my tire, it would need to be replaced". Furthermore, I couldn't just buy one tire, I'd have buy four. So, I asked to have my spare put on, and refused to do any further business here. I would never recommend this business.

Well, they totally screwed up. Got an oil change, on Friday, June 21 in Williamsburg and thinking…read moreall was good, drove 200 miles and while in MD, saw a large puddle of engine oil my friends drive way. Now I am stuck...... oil stick checked - no oil visible. Off to get a quart of oil..... checked underneath. Saw oil dripping from oil filter, one drop every 5 seconds........ not a happy camper...... At an auto repair garage in MD now on Monday, June 24, and the mechanic just talked to me. The last person to install the filter, did not properly align the oil filter and it was not seated- seal correctly. Go figure.... Lost 3 quarts of engine oil in 3 days. Oil covered the underbody, and I have pictures to prove the lack of attention of detail by the Williamsburg mechanic that works here.. Now my second oil change is complete and another 85$. Glad it was not an engine fire or blown engine. GREAT JOB GOODYEAR!!!!!!!! I did submit a claim and was pleasantly surprised with a full refund ( credit) on my second oil change out of state..... But I had to drive 70 mins round trip to visit the store manager for the 86$ credit .

My go to for all kinds of repair. Pricing super reasonable and they're so reliable. I've had them…read moredo every bit of work I've needed for months, clutch replacement, wheel axels replacement, headlight assembly, tail light assembly, and much more. They work quickly and quality of work is amazing. They've never steered me wrong. Seriously amazing business with great employees. (Also never made me feel like shit about getting all this work done on my 200,000+ mile car that I have an emotional attachment to, like other shops)

This shop was a life saver!!! They found me a tow company when I was stuck at Busch gardens fixed…read moreme car in no time which allowed me to make the 5 hour ride home all reasonable price with great communication! I can't even find service like that in my home town!! Highly recommend

This place was recommended to me by a tow truck driver when my car broke down on the way out of…read moretown. I'm so glad it was! Everyone I spoke to was extremely friendly and knowledgeable, particularly Marnie, who answered the phone every time I called. She took the time to explain everything to me and was patient in answering all my questions. She was even very empathetic when I told her the situation I was in (car had broken down on my way home and I was desperate to get back to NoVa ASAP for work.) She made sure to pass that info on to the mechanic (I think his name was Don, but now I'm seeing Chuck...maybe it was him? I'm not 100% sure--I'm terrible with names) who was AMAZING at his work and with his level of professionalism on the phone, and who may have finished the job faster than he otherwise might have since he knew of my situation. I really appreciated that. Marnie even called to follow up the next day and make sure I got back home okay! Honestly, when your car breaks down and you're pissed that you have to spend a bunch of money unexpectedly, it really helps to take your car to a place that at least makes the process as smooth and enjoyable as it could possibly be. Anyway, stop thinking about it and just take your car here from now on, ok?

We are really lucky to have Auto Clinic at Longhill in Williamsburg! They are fast, friendly, and…read morealways charge less than I think it's going to cost. Highly recommended!

I swung by Jiffy Lube expecting the usual: a swift oil change at a decent price. And to be fair,…read morethey delivered on that front. But this visit felt like watching 'Mission: Impossible' only to realize mid-film that Tom Cruise had been swapped out for Nicolas Cage. Surprising? Yes. Confusing? Absolutely. Eventually, you just go with it, hoping for the best. The customer service this time around was... let's say, underwhelming. The staff barely acknowledged my presence, and the person assisting me spoke so softly I thought I was eavesdropping on a library whisper. It lacked the professionalism and enthusiasm I've experienced in previous visits. On the bright side, the oil change was completed, and my wallet didn't cry. But Jiffy Lube, if you're listening, a little more pep and acknowledgment wouldn't hurt. Because while I came for the oil change, I stayed (or rather, endured) for the service--or lack thereof

I was overcharged by over $100 for a battery replacement. They didn't ok the charge with me, just…read moresaid they had to go see if they had the battery. They came back with a bill for $500 and the battery was already installed. They didn't check with me about the price. I called the next day but the manager was unwilling to talk about it. Don't go there.

First, the employees are super friendly and seem competent. Wait time not bad. I was very…read moredisappointed, however, with being told they were out of windshield wash fluid again. This makes two times in a row. Walmart is right across the street. Why can't you buy some to have on hand until your supply comes in? That would be really great customer service. My invoice says "windshield wash fluid level checked and OK." Absolutely not true. My last visit I got full synthetic oil, and the employee told me that I would be able to get 5000 miles, which was on the window sticker. This time I also got full synthetic and there was no mention of miles, and the sticker says come back in 3000 miles. This just seems not right. I want to trust this place as it is near my house and convenient. But just not feeling it.

I've been to this Valvoline location a number of times. Each time I've had a great experience. The…read moreteam here is friendly and focus on providing great service. My most recent visit included a standard oil change. My wait was a little longer than previous visits due to the person in front of me requesting additional services. One of the team members came by to let me know that the wait would be an additional 10 minutes, which I appreciated. During my oil change, I was asked if I had a coupon for my oil change. Valvoline sent out a Black Friday 25% off coupon for an oil change over $35. I like that the business sends perks via email to keep your service. This is my favorite Valvoline location by far.

i took my car for a in my radiator leaking they had my car for 6 days and when i went to pick-up…read morethe car got one block, and the car run hot i bring the car back they needed the car for one more day. I don't trust it and i was very upset when i had to come back to get my car and when i did as i was leaving one of the work said something smart but i kept going i get to my car one of the worker came up behind my car raising his motor in his car i pulled up and got out my car to what's up but he kept going pass me my wife and kid just looked at him i will never bring my car back there again. Now the manager Cody king has great customer service but his worker are trash.

Yeah, I just went there with a car that has fittings. I got informed that they didn't know what…read morezirk fittings were, and I explained to them what they were, and they said, well, we don't have the tool to grease a Zerk fitting, seeing that is part of a standard lubian oil job, if you have zurich fittings, don't go there because they can't do the full service. They obviously only change oil.

Getting a flat tire in a hybrid that comes with a can of fix a flat and small compressor is not a…read moregood way to start the day. Fortunately the tools gave me just enough driving distance to reach Firestone. I was able to book a 1pm appointment online, received a confirmation call within 10mins and was able to drop my car off at 10am to await service. My wife and I were hopeful to get the car back before the store closed. We were shocked to get a call at 12:30pm letting us know the car was ready for pickup - a full 30 mins before our appointment time!!! I've never been treated so well when getting my cars serviced - well done to everyone on the Firestone team!!!

Thorough, highly reputable, and yes, friendly…read more Another shop in town failed my car's annual inspection for worn rear tires. Firestone is my go-to tire place and so I ordered two replacement tires. When the lead technician, JR, went to install these new tires he also measured my existing tires, discovering that they were in very good shape and would pass inspection. And then he did the right thing: He called me to make sure I wanted tires that I didn't necessarily need. I had my car re-inspected at Firestone, passed with the existing tires, and it's the best $20 I've ever spent. Now Firestone will be my go-to for other services as well.

These guys were great. Had a nail tire and didn't even charge me to repair my tire awesome!read more

Just wondering when the broken window is ever getting fixed. Been that way for way over a year at…read morethis point.

Mega Auto Spa is great. I've been twice, the first time just for a wash and my car looked good…read moreafterwards. The second time I got the cheapest interior clean, thinking it was just a simple vaccuum, wipe down, etc - which I was fine with. Well, they managed to get 95% of the dog hair off the backseat of my car. No one has been able to do that in two years. I was seriously impressed! I definitely recommend Mega Auto Spa and will be back!

I've been going here for about 10 years, and generally well satisfied with the exterior-only wash…read more The one thing that has gone down in that time is the tire-blackening treatment you are supposed to get with the more expensive washes. Today one tire not blackened at all and the other three just sort of. Sure diminishes the look of the car, even with the lovely finish coating of their "best" exterior wash.