Rates are fair and units are a nice size but when you find a dead mouse and fecal matter all over your crates and box's one does wonder the clean standards of a business. I do not recommend due to this issue. read more

Why did I give ESS a 5 star rating? Because things can happen along the way during a move and one of them is having the right size unit for your items. Even though it was closed on Sunday I was still able to access the unit and even though the unit was too small the Online Staff was able to correct and put me in a larger unit. The next day I was informed there was an issue and they assisted me in correcting the issue on Memorial Day!?!?! I felt we were a team, I felt they were working for me not against me. It is rough out there in this world, trying to do this and do that from one day to the next. I would like to thank Russ. ANd they were having a sale and I received a lower monthly price for my unit as well. WOOOO HOOOO!!! read more

Fantastic service, staff is genuinely some of the nicest service workers I've ever met. Super easy to signup/rent, and even easier to end service when we were done. After loading up the uhaul stopped in the office and was done in 3 minutes without any run around/haggling/or difficulty. Highly recommend. read more

Jamie is awesome! Her personality , customer service, and knowledge of her job were refreshing . My problem was solved , and I am truly glad I chose this facility to store my belongings. read more

Fallon was very helpful and was able to sin me up without any issues. i would recommend this place to anyone who is interested and needs storage. Great customer service read more

This team is great. So easy to get set up! Would definitely recommend if your looking for a professional team to help you store your personal items. After shopping around, the prices were very reasonable. read more

Crumby space, had to sweep it out and the roll-down door is bent (won't keep critters out. Rented it because of the $99/month initial fee. The fee is now over $200/month and keeps raising every 3-4 months. They know its too much work to move items over and over. It's legal but ethnically questionable. Go elsewhere! read more

Troy was very friendly and noticed a Veterans Day special on a bigger outside unit for the same price of the smaller one I was looking at. Great service and he saved me money! read more

I moved to NH using pods and had a few items that did not fit. A friend stored them until she needed the space in her garage. In very short time I located an appropriate size unit and rented it from my house in NH. They were very cooperative and assisted my brother-in-law when he moved the items in. They corresponded with me every month on upcoming payments and let me know they received the payments. The unit was clean and the space is well maintained. read more

We were searching for a storage unit that fit our budget, was in a good location, well maintained and had friendly staff - this place checked all the boxes! Troy was friendly, informative and professional. We would definitely recommend this storage unit to our friends and family! read more

They had good deals Took under 10 minutes to get everything completed to get a Storage unit Made my process easy and fast after going to five other locations With no luck . they have great customer service Very helpful. read more

Avoid this place like the plague!!!! If I could give 0 stars I would. I picked up my belongings and everything was covered in mold. I used this storage for less than 4 months and my things are RUINED!!!!!!!!!!!!!! read more

I am a returning customer. I highly recommend. Worked with Chavah who was extremely helpful.

The staff was very helpful. Took me to see what was available. Though there were not many spaces available at the time, they found me something I could use until a larger unit would open up. read more

I passed Extra Space Storage many times while driving on I-83. I've lived in Pennsylvania for the last seven years, moving here from Ohio. I recently sold my home, on the Shrewsbury/Stewartstown line and had a new one built across the street. My old home is a 3-bedroom house, with one of the bedrooms used as a storage room. It's been that way since I bought the home. Now that I am moved into my new home, I already have my old home sold, but have to remove the remaining boxes and junk from that extra bedroom. I checked-out all the storage facilities in Shrewsbury and Stewartstown, but none of them had any small storage units available. I didn't want to drive as far as York to find a storage facility and then I remembered Extra Space Storage at the Leader Heights exit off of I-83. I Googled the website and called to inquire about small storage unit availability. I lucked-out and secured a 5x5 unit for just the right price. The representative from the corporate office that I spoke to waived the one-time registration fee, since I made an appointment to visit the location that day to secure the unit. After providing my telephone number and e-mail address, I terminated the telephone call. Almost immediately, I received a call from Troy Brayton, the Store Manager, who was extremely friendly and professional. He was very flexible with accommodating my scheduled visit and met with me within 25 minutes. Upon arrival, I met with Troy who was courteous, professional, and friendly even though he was having an extremely busy day with high-pressure. He did not allow his other daily tasks affect my visit or business transaction. I would not have known about his busy day if it weren't for our friendly conversation during my site visit. Before obtaining any information from me, he showed me the unit and allowed me to place my lock on the unit. Previously, he put a sticker on my lock and indicated to me that the staff checks the locks on a daily basis to ensure the stickers are on the locks and that the locks have not been tampered with. He said that I would receive a telephone call immediately if the sticker was removed or the lock appeared to have been tampered with or removed. The facility is monitored by cameras and has a security gate. We proceeded to the office and completed the paperwork electronically. One issue that was not discussed on the telephone or with Troy prior to my arrival was that the site requires mandatory insurance on the unit available at a minimal cost of $10/month for $2,000 coverage through the company or you can get your own coverage through your homeowner's policy. I thought this was slightly deceptive, but the cost of the unit and the insurance cost was still cheaper than other alternatives so it didn't prevent me from securing the unit. Overall I am happy with my experience with Extra Space Storage. I think Troy Brayton is an excellent example of what every company should look for in a frontline company representative. read more

Steve, the manager, helped me when I went to sign up for a storage unit. I was very pleased with his friendly and complete customer service. I also think this business has very good prices. The whole process was made very simple for me. Thanks! read more

Went in with my husband to get information about a large climate controlled unit. Kevin and Troy are a great team and told us about the options that were available to us including rental insurance. At the time there wasn't a unit available for us but two weeks later Troy called me to tell we that there was a unit being liberated. The facility is very clean and I feel safe taking my belongings there. They will be stored for a year as we are moving to another state for work reasons . Great service by Troy and Kevin!! read more