I rented my climate-controlled unit at this facility in 2017 because I believed my belongings would…read morebe stored in a clean, secure environment, as advertised. When the facility was operated as Dragon Storage and later Simply Self Storage, it was immaculate, and the staff was terrific. After Public Storage purchased the facility in 2023, my unit became contaminated with rat urine and feces. I documented ongoing rat and mouse activity inside my unit and throughout the main climate-controlled building. I was never notified by Public Storage of the rodent activity and discovered it on my own, despite being told that employees had been aware of the situation for 3-4 months prior to my discovery. Other tenants I have spoken with also told me they were never notified by Public Storage. I have documented with a Tactacam Reveal Trail Camera inside my unit. I have more than 500 images and videos showing rats running across the beams above storage units, on top of the units, and inside my unit. This was not an isolated sighting. It was ongoing rodent activity. The problem extended far beyond simply seeing rats. There was rat urine, droppings, and a strong urine odor throughout the building. My belongings were contaminated, forcing me to evacuate my unit and dispose of most of what I had stored. If you arrived before the daily hallway sweep, rodent feces could be seen in the common areas. What concerns me even more is how this was handled. Public Storage told me they have a "store at your own risk" policy and would not provide assistance. That was never my understanding when I rented in 2017, and I have never found that language in any of the documents I received. I also spoke with a customer who recently rented a unit in this same building and was told they were not informed of the ongoing rodent activity before signing their lease. If I were considering renting here, that is information I would want to know before making a decision. If you are considering storing furniture, clothing, family heirlooms, business inventory, or anything of value, I encourage you to inspect the facility carefully and ask direct questions about any current or past rodent activity before signing a lease. I would also ask detailed questions about the facility's pest control program. Two employees told me that pest control had been reduced. One employee told me that the level of pest control depends on the location's profitability. I cannot independently verify that statement, but that is what I was told. The City of Southlake Code Enforcement (CODE26-0192) currently has an open investigation into the conditions at this facility. I expected a climate-controlled storage facility. I did not expect to spend months documenting hundreds of images and videos of rats inside the building or to lose the contents of my storage unit because of ongoing rodent activity. Customers deserve to be informed of known conditions that could affect the safety of their stored property so they can make an informed decision before signing a lease.

I had to do some delayed Spring cleaning to get some clutter stuff stored away. I have always…read moredriven by this place since high school and I thought l would check it out go help with my storing solutions, so I called their customer service line to look at storage options. I get a nice phone call from Christina (office manager), who helped me and put to ease on my storage questions so she invited me to check out the storage facilities and see for myself. While I am not storing anything expensive, more so sentimental (stuff like my little pony and care bear collection..I kid, jk) than anything else and I hate reselling my stuff due to hassles, I needed clear things out for more space. I met Christina and she was customer service oriented answering all my questions and giving me the guided tour with showing my storage space looked like. She went out of her way to go over and beyond with excellent customer service and professional by answering every question and alleviate any concerns. One of the nicest customer service attitude from Christina in personalization is she remembers everyone by name. She called one customer by name as she came in while I was signing the paperwork. She deserves a customer service recognition award for her excellent customer service she provided. The facilities is very well kept and very clean. I noticed cameras so it definitely made me feel secure. The pricing with my unit was very reasonable and fair for me. They do offer a referral discount too. They have climate controlled units and I would assume non climate controlled units. I would highly recommend this storage facilities for your storage needs!

Great place to rent a unit. Very friendly staff and…read moreextremely helpful in making the right decision for whatt we need to store and get the right amount of space.

Great storage facility, clean and staff is friendlier than other places I've been and rented here…read morein Texas

This storage unit and location is the worst in communication and customer assistance I have ever…read morereceived. They are rude and don't return phone calls. I was going to deal with it but after 8 months they are now raising my unit cost by 60% ! Ridiculous. AVOID this location . It is much better to find another location. I am not sure if its even worth using Public Storage. Bait and Switch . Get you in for super low then they jack your rates up so quickly.

Your stuff is secure but it's like trying paying a non existent person. If you have any problems…read morehere you'll wish you didn't even book. Trying to reach staff is just not going to happen... I've even left 5 voicemails at this point

Fast, easy, affordable, and great service. No BS, no big sales pitch. Signed me up in 5 minutes…read moreand helped me fid the most convenient unit right for my needs. Charlie

Amazing experience. Just moved out my stuff after 8 months usage. No hidden fees, great…read morecommunication. Meet every expectation I had and more. I had a great price and no real negative experiences. Only thing I would say is contacting them directly is much better than the number shown on Google. I would recommend using this number I saw on Yelp 8177568692.

Poor customer service issue with Greenfill Lone Star Self Storage LLC in Aubrey …read more Never do business with Greenfill Lone Star Self Storage LLC, Terrable customer service and very rude employees. I scheduled a pickup for 2 PM on a Friday. I arrived at around 1:50 and the front door was locked. I knocked on the front door and no one came after about 5 minutes I figured I would log onto the app and start the pickup process through the app thinking someone would be in the office at 2 PM since that was my appointment time. After I uploaded my DL, I got a message on the app to call U-Haul because the app could not check me in. I called the number provided to me in the message on the app and the customer service rep asked me why I was calling. I told her I was at Greenfill Lone Star Self Storage LLC to pick up the trailer but the front door was locked and I was told through the app to call this number after I uploaded my ID. She was very nice and said that she would see if she could see why no one was there since it was now 2:10 PM. At about 2:15 I could see through the window someone walking in the back door and the customer service rep at U-Haul told me she found someone to help me in the office and they would be right there. The lady opens the door and immediately tells me I did not have to call U-haul that I should have call the number on the door, never saying I'm sorry she was late, no remorse at all for making me wait. I told her that my appointment was for 2 PM it was now 2:15 and now I will probably be late to my appointment. The second employee told me that I had better cut the attitude that she has the right to refuse business anyone she want to, I said, you are late and have an bad attitude that I called U-haul, but I am the customer and should not have to call anyone, you should have been in the office at 2, I said just get me my trailer so I can get out of here. She told the older lady she was not going to give me the trailer and told me to leave. Do not do business with this company, they are rude, do not appreciate their customers and even when they are in the wrong will gas light you trying to turn it around that I was the issue. This place is very dirty and they park the trailers in a overgrown field. All I can say is stay away and go to another place.

Richard was very friendly and helpful when we needed to find a place within 48hrs to store our…read morethings as we are between homes. Office and units where clean and well lit. Definitely recommend to anyone in the area when needing to store your life.

Sorry this review has taken so long to get written, life has been a little crazy. I want to say…read morethat the staff is the best! They are friendly, helpful and go above and beyond in customer service. I rented a truck here and needed a couple of favors ie. picking up truck one day - car carrier the next, extra moving blankets twice, helped me attach the car carrier and they couldn't of been more accommodating. I am sorry I forgot the names of the employees that helped but I will go out on a limb and say all of their employees are helpful and courteous. It was definitely a pleasure doing business with them and I HIGHLY recommend Hilltop Storage!

They did an Outstanding Job up dating Large Green Egg fire chamber. Can't Thank Them enough for the…read morehelp with getting the correct parts I needed to up date my old fire chamber , to new design. Grill is much easier to control and gives me better heat distribution , by eliminating hot spots. Thank You from an Avid Green Egg User Bob Hough

Great location, very helpful staff, very clean and mobile app is incredibly easy to use. Highly…read morerecommend.

Daniel was fantastic to work with throughout the entire process. He was always friendly,…read moreknowledgeable, and patient with all of my questions and phone calls. The facility is new, clean, and well-secured with plenty of cameras, which provides great peace of mind. An added bonus is its convenient location next to the new H-E-B. I highly recommend this storage facility and especially Daniel for the excellent customer service.

The managers at Macho Self Storage are professional and helpful. The units are reasonably priced,…read morethe lot has security cameras that are monitored and managers are available during the day weekdays and 1/2 day Saturday. I had a long term rental and never had any issues.

Robert and hannah were very welcoming and friendly when I walked in. Both explained the…read moreinstructions very well! service was amazing ! made sure my girls where hydrated & checked up on us to make sure we where fine when in the storage unit! all around great service !!