I was an ORIGINAL ATLANTIC MINI STORAGE (August 2014) CUSTOMER WHO REMAINED CUSTOMER AFTER EXTRA SPACE STORAGE, COTTONWOOD, UTAH BOUGHT THIS PLACE OUT. In the past, Atlantic Mini Storage always, always addressed any property concerns that I had, immediately! Not so anymore. All that this heinous UTAH ownership has brought to us in New England, is rental unit increases over & over & over. On top of constant rent increases, there is (1) dark haired, young woman who works in the office - calls herself the "Storage Manager" or some such nonsense? She is the surliest, rudest lowest end office Manager that I have ever dealt with in my life. She has hung up on me over & over & over. I have complained by phone to CORPORATE & she still works there. In mid- July, 2023, I decided to CLOSE OUT STORAGE UNIT # 00827. I had had enough of her, the constant rental increases & to my HORROR! when I arrived @ Unit #00827 - I found the following: (1) GAPING HOLE - FRONT TO BACK IN THIS UNIT ON THE PROPERTY SIDE. ONE INTERNAL SUPPORTING BEAM IS CRACKED IN HALF, INSIDE UNIT #00827. GAPING HOLE was caused by external damage : car, boat, snow plow, whatever? I verbally complained to Office Manager who blew off the damage exterior building damage as MY FAULT! I have never hit their stupid building. Corrugated metal door of UNIT # 00827 would NOT OPEN in July 2023, due to the external building damage. Office Manager blew me off, until I raised Cain. Then, she told me local Garage Opener Door Service would need to be called in. She gave me date/ time for Garage Opener to show up. Three hours later, without telling me anything Garage Door Opener Service arrived three (3) hours later than their original timed appointment!! They hacked away @ corrugated door until it opened, Office Manager never, ever appeared @ Unit # 00827 to see if anyone needed anything, it was almost 100 degrees out. She never stopped to check on me, the irate customer. Nothing! I have written to Extra Space Storage CEO Mr. Margolis @ least three (3) times, US Postal Certified letters. NO RESPONSE! NO EMAILS. NO PHONE CALLS. In 2023, Mr. Margolis was handed "UTAH's CEO OF 2023 BUSINESS AWARD" BY UTAH'S CHAMBER OF COMMERCE". I sent more letters to them. NOTHING! NO RESPONSE. NO PHONE CALLS. I was never, ever informed of external door damage, was never given opportunity to relocate my belongings to drier Unit on property. So, for years, how long? WHO KNOWS? Rain, Snow & Sleet had been pouring into UNIT #00827. More verbal complaints to onsite Manager, who called me names, hung up on me, etc. Refused to answer my phone calls, what low end JERK this woman is! LOW END! Many belongings were mold covered & reeked of mildew. Clothes ruined even though all stored in 100 % plastic covered totes & stacked up in orderly fashion. When Unit #00827 was hit & damaged, many totes fell into back side of door, confounding the entire door opening issue. After writing letter for100 % move out in August 2023, I am still waiting for resolution or contact from Extra Space Storage. I telephoned Call Center, October, 2023, nicely explained all above to CSR Representative. She was lovely. That was in mid-October 2023. Nothing. NO RESPONSE. CSR asked WHY?? I did NOT INVOLVE MY OWN TRAVELLER'S INSURANCE POLICY TO COVER DAMAGES? NEITHER TRAVELLER'S NOR I DID ANYTHING WRONG IN SITUATION. So, I have called in my own Insurance Carrier & now entire matter is going to SUBROGATION... OR SOMETHING LIKE THAT? I HOPE THAT SUBROGATION MEANS THAT CURRENT ONSITE MANAGER GETS TO LOOK FOR NEW JOB, AS WELL. SHE IS100 % VILE! read more