The service at the counter was fabulous. We were in from out of state, trying to find storage for our son at OU. We secured a 5 x 5 closet. When we flew back out at a later date to move him out out of the dorms, we discovered that we weren't going to the storage unit after all since our son had security Summer job there and had found a subl. But I can't emphasize enough how great the gentleman was at the front counter. He was kind and considerate and gave great service. Really appreciated that. If we end up needing storage down the road for our son or our other son, who's headed out that way, we will definitely go back to this location. read more

I rented this unit at $100/month less than a year ago. This month, I received notice that the rent was increasing to $180/month, an 80% increase. A price increase of that size with only 30 days' notice feels excessive and makes it difficult to plan or budget. My experience with the facility itself was fine, but this pricing practice is the reason for my low rating. read more

Wow! No I'm not happy y'all are ridiculously high I mean ridiculously high! 179 for a storage unit! The freak! It was 168 a little over a month ago but every time I turn around it's going up. I believe when we first got the unit it was 70 dollars thats jam near tripled. Are you just money hungry. If I had a way to come get my stuff bess believe I would. I don't give two shiz if it's a college town it's no excuse to price gouge. read more

Amazing team, they go above and beyond their job to help out. Bonnie and Lawton made doing business long distance easy!

Glad you are open again, best place in Norman and close to campus....get insurance, tornadoes here are real.

This team has provided top level customer service from day one. After being hit by the tornado in February, they were kind to stop payments and reimburse for any time access was unavailable. Fortunately, my unit wasn't badly affected and when it was time to move my stuff, they even offered to take anything I wanted to abandon at that time. They remembered my name and unit number right away and even in the midst of natural disaster they remained as pleasant and customer focused as possible. I don't know what's in their future but wanted to leave this review for others if they rebuild. Amazing service. read more

Customer service is amazing, Alex ( office person ) did a great job explaining everything and his attitude was amazing and super friendly, on other hand he was also super professional about everything. Also prices are good compare to other places. read more

I rented this unit for my daughter who is a college student OU. I worked with the lady by the name of Bonnie, who was extremely helpful through the entire process which we did over the phone remotely. We did all the contracts online and set up automatic payment. Everything ran smoothly. I would highly recommend these guys for any of your storage needs for college. Now for the moving process! read more

A total mess since the February 26, 2023 tornado. The property has NOT been open since that date. Buildings were destroyed, others severely damaged. Tenants have not been able to get into the site to check on their property. Management has made vague statements that an engineer will make sure the property is safe but no information has been provided after several missed deadlines. Yet the company continues to bill tenants for storage units they are unable to access. There has been no information from the owners regarding short or long term disaster recovery plans. Some honest information from Extra Space would be greatly appreciated. Right now their listed hours of operation are an outright lie. read more

Doubled the price of my fiance and my unit from $33 a month to $66 with no heads up or explanation. Disgusting. Moving to one of the other dozens of storage locations in the OKC area. read more

I have used this Extra Space Storage probably three or four separate times over the past 15 years, including for the past 5.5 years. I have been happy enough with them for it to be my default. During the past couple of years, their rates have gone up significantly, but I stayed. On February 28th, this location was struck by an EF0 tornado. It didn't suck everything away, but it created quite a mess for customers, and to the various buildings at this facility. It took about 8 weeks before they could allow customers to access their "stuff". I cannot imagine how difficult this has been for the company to manage this event. The folks there were always pleasant to deal with when I spoke with them. I had to reach out to them every time. They did not provide updates unless I called and asked. Once they were able to allow access to the facility, all I was told was that I had to schedule an appointment - which allows them to assess the customer and their stuff (there were some people attempting to gain access so they could steal from others). I live about a ten hour drive from Norman now. When I arrived, I had not scheduled an appointment as it was the middle of the week, and they provided no indication of days they would be closed or operating hours (I had asked about hours and what were the rules). When I arrived, they were closed for two days due to district meetings, so I lost those two days. Once I got in, everyone was great to deal with, but I would get notice of closing for the day minutes before, or after, the closing time. They were closed again on Sunday - which I did not find out until Saturday evening, five minutes after their scheduled closing time. Communication is KEY when dealing with customers. Send mass emails to the customer list - EVEN if the news is bad, or their is no news. What is a website for if it is just the generic address, available storage unit sizes, and rates? It would be a perfect place to post updates and guide customers to for what to expect! I realize this was an extraordinary situation to have to manage. I believe they did a very capable job until it came to communicating with their customers. I no longer trust them for storage. read more

So far every thing is good, they always text me every month and the texts are very polite . The price is very reasonable and they really helped me out in a pinch read more

The process of renting a space online was a bit confusing but customer service was very helpful. When I arrived at the unit, the door was stuck but the manager quickly got me into another unit. The facility is clean, well managed and centrally located. read more

Just finished a big move here to Oklahoma and Alex helped me and my family get a spot to store our stuff as we move into our new place. The store is nice, space is clean, and Alex was very friendly. read more

Not only that I am satisfy with the location, the well maintained storage and the 24 hours easy and safe access but most of all I am immensely pleased and impress of their staff, in specific Mr. Ryan Hope, that not only is very professional, friendly and helpful but he walks an extra mile for your satisfaction by providing honest and accurate answers to your questions and concerns. In the past I rented approximately in 6 or 7 different storages but after this experiences my search has culminated, I would not rent or recommend any other storage building than EXTRA SPACE STORAGE in Norman. Thanks Dianne and Ryan. Thanks Extra Space Storage Management for choose such a great staff. read more

Extra space storage provided a very good storage experience for me. The prices were reasonable and the location was convenient for me (near hwy 9). My interactions with the staff were very good, and they streamlined the process for opening and closing the storage unit. The automatic billing was also very convenient and worked well. They made it easy to cancel too even on short notice. I stayed there 6 months and moved out after buying a house. My storage items were in good condition even in the non-climate controlled units, and there were no signs of critters of bugs after move out. I would recommend ExtraSpace! read more

I would highly recommend Extra Space Storage. Diane & Ryan were both professional, yet friendly & I extremely helpful. Look no further if you have storage needs. This place is top notch! read more

The staff is friendly and helpful. The facility is clean, well lit, and maintained well. The staff always greets us when they see us at the facility. Highly recommend. read more

Could not be happier with Extra Space Storage! They came through for us in a tough situation. Clean, easily accessible facility. Excellent customer service! Definitely recommend them for your storage needs. read more