This place awesome. In addition to shipping they do appliance repairs. Service is top notch. Could…read morenot find a replacement - so took my builtin microwave in for repair. Very reasonable and a lot less expensive than replacing. Will definitely be going back. Next up is my dyson vacuum.

From the owner: All your moving needs: Boxes, Bubble Wrap, Peanuts, Newsprint, Movers wrap, Packing foam,…read moreFurniture Blankets, Stretch Film, corrugated boxes, Mirror, TV boxes, packing tape, Mattress covers in various sizes, We do Curbside Service Service, give us a call to order we will bring it out to your car, 502-895-2039.

Great service. Lady at counter offered me a alternate drop off location and a $100 savings if I…read moretook it there. It was the same distance from my house as the location I was going to use so why not. They were very friendly and the guy in the parking lot who hooked up the trailer was a nice man as well. Very welcoming environment and will use again if needed.

There only ones who have cargo vans available so have to use them .very rude unpleasant people they…read morelack customer service skills .was here from Florida handling my mother in law estate with my wife . Was working with a main GM over them .. Who knew all the details and everything going on? It was duly noted, my wife already upset from her unexpected passing of her mother. She gets a phone call that the cops have been called for theft of a truck which we had paid on and the g. M knew we were paying the full amount in a few days after the state was settled. They called her work, leaving voicemails for theft. She lost her job Still hasn't got her job back to this day over this and they have nothing to say they're inconsiderate, and they all need to be fired when complained to the g. M he took care of everything on the truck. Rental part couldn't do anything for my wife's job. And everyone still works there even though they need to be fired.

Saw about 5 of them at my workplace. They called me fat, faggot, made fun of me. Lied about their…read moreorder. Called me slow and stupid and kept calling me a fagot.

I very seldom take the time to sit down and write a review. However, When I have a great experience…read moreor a really bad or costly experience, I feel obligated to let other consumers know about it. We had sold our 6000 SF home and purchased another home in an attempt to downsize. The smaller home was slated for an extensive remodel; therefore, we would need to store all of our worldly possessions. Being from Nashville, I interviewed several moving companies. I discussed in detail all important concerns while I conducted a walk thru so the potential movers could see the items of concern. We have traveled all over the world collecting "one of a kind" furnishings, art and collectibles ie antique silver service items, rare silver flatware, ext. We also have moved house many times in the past. We have worked with some very impressive moving companies which maintain extremely high standards and reputations in the industry. So, I certainly understand the huge degree of time and money that is involved when orchestrating the preparation, transporting and storage with this kind of inventory. Unfortunately, The problems began to occur when Arrow Moving and Company did not grasp this same insight or philosophy. Because, we still have a home in Nashville, we frequently would not be present when Arrow Moving (Henry, Owner) would be packing our house up for the move. Consequently, we weren't aware of how disorganized and ill prepared they were until we were quickly approaching our deadline. Therefore, items were hastily wrapped or not wrapped at all. Things were broken and lost. As time passed, my designer and I had to visit the warehouse to start retrieving some of our furnishing. When we arrived unexpectedly, We were stunned by the condition of the the contents. First, our furnishing were to be store in "climate control" conditions (listed in the contract). They were not. It was close to 90 degrees with 80 percent humidity inside the building. My life's collection of furnishings and keepsakes were stacked/piled up helter- skelter with very little regard for the items well being. Furthermore, my things were mixed in with the other clients belongings and vice versa. Boxes stacked on very expensive tables and chests. Just to be perfectly clear, these guys are not a "discount" service company. Quite the opposite. When all was said and done, this decision costs us upward toward $20,000. The proverbial "icing on the cake" was a very large box containing my 30 years of antique silver collection disappeared without a trace. I discussed this with Henry repeatedly. He assured me it would surface and we should all keep looking before jumping to conclusions. After, several months of this type dialogue, it was apparent, the silver was gone. At which point, Henry informed me my "insurance coverage period" was no longer in effect. Long story with maybe too many words. However, if these details ring true enough to keep one person from making this very very bad and costly decision.... Then, it's been worth the time and energy! Thank you, Gina Brunetti

Nice brothers who moved me- Dustin and Andrew. Will ask for them again. They were kind, cautious…read moreand polite.

I'm adjusting my original 3 star review to 5 stars due to Brandon, the owner, engaging me in a…read moreconversation about my original review. Brandon was not fully aware of some of the circumstances on our moving day. Brandon was gracious enough to refund a portion of my original charges, which we agreed was fair. I'm totally satisfied with the outcome and would definitely call Pack Mule again should I need moving services in the future. Thank you Brandon for your concern and understanding.

Neighbor hired, movers showed, began to load belongings. Then announced a $600.00 fee, previously…read moreunstated, to make the move. Unexpected expense the family unprepared to provide. Movers unloaded possessions and left family highly compromised. I used them in a previous move and was very pleased. But this action is unacceptable. Office closed, can't talk to anyone. Will tell anyone asking DON'T.

The incompetence of the drivers was ridiculous! They came for a 2nd time to pick up 2 tool boxes…read morefor us and said he couldnt get the truck down our driveway. This is a driveway I drive a Malibu up and down daily. It was absolutely laughable! I would not recommend this company to anyone. A very simple move has now been pushed back to a 3rd time. Unacceptable!!!

They helped on my apartment move for a great price. I had to reschedule to an earlier date on short…read morenotice and they were able to accommodate my request for a small fee. Communication was very good, they were easy to get in touch with and provided me with all the necessary information. They were punctual, efficient, careful with my belongings and respectful. Really appreciated their work, everything came in exactly as packed in the boxes. I could see they were extra careful with the fragile ones. Definitely recommend.

What great guys! Polite efficient attentive prompt. Moved 2 pods for me. Would definitely…read morerecommend.

first off, when quoted on the phone they said it'd likely take about two hours for a move of our…read moresize. it ended up taking EIGHT hours.. for a two bed apartment. That's with us throwing boxes and items in four loads worth of cars to save time. the price I expected to pay at the time of booking ended being only a quarter of the cost I paid. and then they encouraged us to tip them on top of it. They came late meaning we didnt get a good start to the move until after noon. they came with two guys but one guy did pretty much all the work. they knocked chunks out of the wall of the old place that I know is going to come out of my security deposit. they shrink wrapped and blanketed every thing whether it was needed or not and charged for how much they used. I'm talking a few extra hundred dollars worth of supplies that the quote had said would be included. over all I expected to pay maybe $600 and then ended up paying 1500+ since it took them the entire day to make the move

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.