Office is never open. Don't do auto draft. Your payment will come out after you vacate and they…read morewill not refund your money.

Facility gate was open for more than three weeks. I called to to notify them and nothing was done…read more I canceled my storage unit and again notified them the gate was open and was offered no refund or apology.

The staff at this facility at Extra Space Storage, 5807 Bardstown Rd. are phenomenal. Karen has…read morebeen extremely helpful to us as we go through this stressful ordeal of moving out of state. The grounds are clean and safe and the units are immaculate. Highest Honors, Thanks, Karen

From the owner: Store your belongings at Extra Space Storage on 5807 Bardstown Rd in Louisville, KY today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, personal access hour, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

Today I went to Public Storage in Highview. I was warmly greeeted by Priscilla who answered all my…read morequestions quickly and I got signed up for a Storage Garage Unit. I am so thankful for the service and easy in getting things done!!!

One of the worst storage facilities I have ever seen. They don't have a dumpster to throw out the…read moretrash, but they do have one for their own use. If you leave any trash they charge you a month's fee without fixing anything. Besides, you feel like you are being watched for the few workers all the time. I hope this helps. Thanks

Great Assistant Manager. Awesome customer service…read more Super skilled. You won't regret it !!!! Also ...free water and red pens!!!!! Just saying.....

great storage very clean and the staff was very friendly could not ask for a place.Great priceread more

We have had a great experience with Glenmary Storage. Adam is very friendly and goes out of his way…read moreto save you money! We moved in during the middle of the month, while they offered the $1 move in special. He offered to give us the next month at the $1 price and prorated the current month so we saved as much as possible and received the most of the promotion being offered. Not many care enough to do that. The facilities are clean, easily accessible and offered great move in perks, to help narrow down our search for a storage room. The free truck was a great bonus for us! Thanks Adam! We will definitely be repeat customers!

From the owner: Glenmary Self Storage is proud to serve the city of Louisville and the surrounding communities of…read moreThixton, Ashville, Whitfield, and Seatonville with professional storage solutions at affordable rates. We are a brand new storage facility with modern features, including smart alarm units, high ceilings and wider doors, and temperature controlled units. Our facility is clean and well maintained by our friendly resident manager who is available for any inquiries. Locally owned and managed, Glenmary Storage is dedicated to being a step above the competition in both customer service, and facility features. With over 16 years in the self-storage industry, our management knows how to meet customer's needs. We offer electronic gate access and an EZCode Smart Phone App (iPhone & Android) which allows you to manage your unit on the go! Call now or visit the facility today to see why we are your best option for self storage in Louisville.

first off, when quoted on the phone they said it'd likely take about two hours for a move of our…read moresize. it ended up taking EIGHT hours.. for a two bed apartment. That's with us throwing boxes and items in four loads worth of cars to save time. the price I expected to pay at the time of booking ended being only a quarter of the cost I paid. and then they encouraged us to tip them on top of it. They came late meaning we didnt get a good start to the move until after noon. they came with two guys but one guy did pretty much all the work. they knocked chunks out of the wall of the old place that I know is going to come out of my security deposit. they shrink wrapped and blanketed every thing whether it was needed or not and charged for how much they used. I'm talking a few extra hundred dollars worth of supplies that the quote had said would be included. over all I expected to pay maybe $600 and then ended up paying 1500+ since it took them the entire day to make the move

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

I've been with attic Space Storage for over 15 years which now has been under a new ownership…read morecalled Extra Space Storage . The young lady in the office is named Rebecca and she is wonderful to help you with any storage needs let alone being able to have excellent customer service. She helped me with another unit which I am very satisfied with and hopefully to be able to downsize one to have this bigger unit she was so pleasant to talk to let alone to experience the new ownership and if you need to have something stored this is the storage facility you need to go to it is only been open for about a month under the new ownership and I can see the Great customer service and needs they have for a customer like me in my book they get five stars let alone what I put on here . All my answers were either answered and person or over the telephone . They have excellent security as well so if you want some place to store your belongings go to Extra Space Storage and tell them Barbara Ann sent you . Keep up the great work that you offer and the customer service as well my things are safe and sound in this facility and I hope to be a customer for a few more years until I get my home I can be rest assured that my belongings are safe and sound let alone know that they have a great personnel to answer your questions and services that are needed . Thank you all for all that you do .

From the owner: Store your belongings at Extra Space Storage on 9702 Taylorsville Rd in Louisville, KY today. Our…read morelarge selection of storage units, drive up access, drive up units, electronic gate access, manager living on site, covered drive isles, non climate controlled units available, parking spaces, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.