It was a great experience with Barbara. She was very knowledgeable, informative, welcoming, helpful, and hospitable to our needs of a storage space and the right size we actually need. Thank you so much Barbara for all your support and assistance. read more

My storage unit was auctioned off before I could pay my bill I got a notice that I need to pay my bill and I came in to pay my bill and the lady at the front desk told me they had auctioned my unit and several others off the day before. I didn't get any kind of warning that my unit was going up for auction they just did it without my consent. I showed the lady at the front desk my email saying to come in to pay my bill she said that I had to take it up with collections, but I never got any notice that it was ever sent to collections. I will not recommend this place to anyone. If I had a zero star rating I would put it. read more

I wouldn't even give this place 1 star. If they had a negative star option I would use it. Had only been renting unit for 3 months and on the 4th month the bill jumped $105.00. With no notice, snail male, or email. 25% price hike. If you are like most people in Hawaii, we just make enough to survive. Not enough to have some rich corporation pad the lining in there pockets with my hard earned money. read more

This was the first time I've had to rent a storage. I decided to try Extra Space Storage versus other companies as the website was very user friendly - prices are posted, you can pay online and reserve a unit, and there are tutorial videos. I was able to determine the unit size needed by watching a video they provided. There's even an app! When moving out of my storage, there was an awesome agent named Kyle who helped me. He stated he was from the Hilo branch but helping out for a bit on Kauai. Such a gem, he was super kind. Thanks Kyle!!! Keep up the great customer service work! Mahalo Nui! read more

They aren't kidding when they say the size is appropriate! The 5x5 is actually 4.5x4.5 but they make you "accept" that the measurement might be slightly off. I figured that just meant a fraction of an inch and they were covering their butts. Nope. They know they aren't even close to 5x5. But since I signed up online and prepaid, I'm SOL. I got this specifically for 3" and 2" items to both go in, so it is useless. There are also $100 in extra fees they don't tell you about until you are checking out. And the buildings don't tell you what door to go into for the inside numbers. They have letters on the buildings but my confirmation email didn't tell me what letter building it was in! LOL! I really didn't want to go with Extra Space became my experience with them on Oahu was horrible. But not many choices on Kauai and they had good reviews. Now I'm out $400. read more

Super easy online service. Clean place and cheap online prices. Glad I found them. Would recommend them for sure.

I like the air conditioned space but the bad thing is the price keeps going up and I finally had to move. I couldn't afford it anymore. They should keep their prices affordable so more people would keep their space. read more

I love this place. The customer service is awesome and the facilities are nice and easy to use. This was my second time using them this past year and both times were not only easy but enjoyable. read more

So easy to search for an available unit and do all the necessary paperwork online (and get some $avings too!). Great staff. Easy to reach. Always responsive. read more

Diane helped us decide which unit was best for our needs. Showed us 4 options. Super friendly, professional with aloha!! Prices were reasonable and very forthcoming with all the expenses. Convenient location for Lihue. read more

The place is clean but the prices kept going up. I couldn't afford it anymore so I went with the competitors right across the street

Wynona helped me out and she was awesome! I needed storage immediately due to the coronavirus shutting down my store and Wynona and Extra Space Storage were there for me. They gave me the exact storage space I needed and made the experience easy and seamless as possible. My situation was stressful and I'm so thankful for Extra Space Storage making my life just a little easier during this crazy time! read more

The manager "Wynona"of this facility is a "HOT MESS"! Ive been a tenant for 4 months and the last 2 months has been nothing but personal drama from this manager. First and foremost I'm not from Kauai and I am treated very poorly because of it. If I ask a question she Rudely gives me an answer and rolls her eyes. I've never been late on a payment and I have EFT for my account and this month my bill almost doubled. When I asked why my answer from her was " Because our rates fluctuate and when storages are in demand the rates go up. Frustrating to say the least, But the personal drama going on in this persons life should be left at home. There are a bunch of buildings on this property but only one has a restroom, a few weeks ago I walked into the building to use the restroom and was stopped in my tracks by yelling and screaming coming from the manager and another customer. It wasn't business it was personal and apparently the manager was cheating with the customers married son. Do not rent from this facility, there is a very clean a secure family called Guardian self storage right across the street. read more

I had a really good customer experience with Alicia Florez, that help me out when I had to find a space and with questions that I had I recommend her an extra space storage. read more

Diane was very helpful and kind to work with. She made it a smooth and quick process. couldn't pass the special they had which made me try Extra space storage first As all others were very pricy for a 10x10. Building and unit was clean. Glad I gave them a try. read more

New building They keep raising the rent and don't tell you prior to raising it, and don't just raise it a little. It is not Climate control they keep it cool in the day time until about 6pm then it gets hotter and hotter as the night goes on. It gets bad and you can't even breath In there. The sliding door was open for at least a month and never fixed. Still not fixed anyone can get into the building. The new building on a slant everywhere outside makes it real tough to load and unload from there carts, they will not stay they just keep rolling down the hill or into your car. Also they have these short pulls outside the buildings that people back into all the time (you can not see them when backing up) I have seen 4 different times and it really destroys the car. They are in real bad spots. My friend backed into one and it cost her $1900. To fix her car, really was not her fault the pulls bad news. They recently painted them still you can not see them when backing up. Also never answer the phone. read more

The staff at this facility are the best, they are very friendly and helpful. Even when i locked myself in at midnight, ooops, but still, with a smile, they let me out, Lease here, you won't regret it, i will again for sure if needed. Thank you so much. read more

poor service, staff members were very unprofessional about having my storage Roof leak repaired

Wynona and Kelly were so helpful and careful to adhere to social distancing standards. Really made me feel safe in their presence.

Been a customer at this facility since 2012. Just recently moved out because of the new owners have raised my rent twice since they took over. First, they fly in a painting company from AZ to paint the facility. Why not hire a local company? My husband and I go there one day because we needed to get some belongings out of our storage. These painters blocked the entrance of our unit, and told us their not moving for 45 minutes, that we needed to wait??? WTH? Why not paint after hours? My husband approached the painters supervisor and he brought this attitude like it was our fault for being there. Needless to say the manager had to drive in her little golf cart from the office(50 ft) away to break it up. She took the painters side of course, but looks like karma took charge of that because they replaced her with office people from the mainland!! Looks like that's who Extra Storage space wants as their customers. Avoid this place at all cost. read more

Horrible place. Bad office hours AND no one is ever in the office during posted office hours.