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    LTN Movers Kauai

    5.0 (6 reviews)
    Closed • Closed

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    Response time

    1 day

    Response rate

    100%

    Services - LTN Movers Kauai

    In-state moving

    International moving

    Out-of-state moving

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    6 months ago

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    8 months ago

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    Pa'a Hana Towing & Hauling

    Pa'a Hana Towing & Hauling

    (38 reviews)

    I also recommend that you do not use Pa'A Hana Towing. They charged us $1570 for a tow and then…read moredid not tow the car. He showed up in a pickup truck and I was confused because we hired him to tow the car to Lihue. My wife and 2 kids were there alone, so I was talking to the owner, Chason Manoi by phone. The car was disabled with a transmission problem. Chason was able to get the car into gear, but the dash screen showed a warning message that the transmission had a problem and not to drive it. Because of the dash warning, I insisted that Chason either tow the car or follow my family from that remote location to Lihue, since it was a transmission problem and could happen again. Chason promised that he would follow my family in the car, but then broke his promise and immediately left them alone, far from a town, in a car that was still broken. He stopped responding to texts and calls and kept the $1570. He never gave my family any receipt or paperwork, as required by the agreement I signed when I prepaid for the tow. The Hawaii Office of Consumer Protection sent them a demand letter, but Pa'A Hana Towing ignored that too. I don't usually leave reviews and have never left a negative review, but Pa'A Hana Towing was so dishonest in the way they treated us that I feel I have to... so that it doesn't happen to other people.

    DO NOT USE PA'A HANA TOWING & HAULING ($2,617.80 SCAM)…read more This is a formal warning about Chason Manoi dba Pa'a Hana Towing & Hauling. They failed to show up for an emergency recovery, refused to refund the excessive charge, lied repeatedly and engaged in what I believe is outright fraud. After our vehicle got stuck in a remote area, we were forced to prepay $2,617.80 for a quote that inexplicably jumped from the $2,000. (Which is still significantly higher than local laws are supposed to permit.) At 3:40, we were promised an ETA of 6:00 PM. They completely failed to show up, leaving us stranded in the dark for hours in a dangerous, remote location. Due to their no-show and safety concerns, we were forced to perform an extremely difficult self-recovery. We finally got free at 8:59 PM and immediately cancelled the service via text. The merchant never arrived at the recovery site. Thirty minutes AFTER I cancelled the contract, they sent a misleading photo taken miles away from our location, falsely claiming they were "here" to justify keeping the $2,617.80. This was a clear attempt to claim they performed a service that never happened. I filed a formal charge dispute with my credit card company, presenting the full timeline and evidence. They agreed with my claim of "Services Not Rendered" and issued a full refund. Avoid this company at all costs. They took advantage of an emergency situation, failed to provide service, and then tried to scam us out of a massive payment. The only way I got my money back was through a credit card dispute. They repeatedly lied along the way and fought the refund. I think that they never planned on showing up that night at all, getting to us from any point on the island shouldn't have taken more than 2 hours. I'm leaving this review everywhere to warn others.

    LTN Movers Kauai - movers - Updated October 2026

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