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    Extra Space Storage

    5.0 (1 review)
    Open 6:00 am - 10:00 pm
    Updated 1 month ago

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    2 years ago

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    Emily S.

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    Public Storage

    Public Storage

    2.9
    (31 reviews)

    I moved into public storage expecting to only stay a month I was there for over a year but it was…read morepainless. The rent only went up once which is a pain but it could've been much worse. The place is extremely secure, needing to use a keypad to drive in and drive out. Also, since I was in the climate controlled part moving my things in and out became a nuisance because entering a pin while you're carrying things is rather difficult. I still give this place five stars because even though that was a pain my things were safe. I kept my things at a different storage facility where they had a break-in so I'll take extra security over not enough any day. Lastly, the place was super easy to move out of. I don't believe in auto-draft so I didn't have any issues being charged when I moved out. They also didn't require a notice to move out and let me prorate my an additional week instead of paying the full month. All in all, no issues and the people were pretty nice.

    YOU KNOW A PLACE IS CRIMINAL WHEN EVEN THE EMPLOYEES WILL SAY IT!! I would leave zero stars if it…read morewere possible. From the day I got my unit I should have known I would have nothing but issues. The day I made my reservation to get my unit, no one was there. It took over an hour for anyone to show up. When I paid for my unit, I paid for 12 months in advance to "lock in the monthly rate", or at least that's what I was told. However, that was not the case. So when the price went up just 3 months in without my knowledge, the money prepaid to my account ran out early. Try to talk to anyone about this has been a nightmare of repeatedly going to the office, most of the time no one being there, and talking to the same guy who's "going to email his district manager". Moral of the story, if you want price hikes every other month, to never have a person working in the office, and no one to ever call you back, rent here. Otherwise, there's a great place down the street with a green sign. UPDATE: the resolution they offers was a discount for two months. I took it. However, the amount due on my account is $163 more than what I was told I'd pay. And there response when I pointed it out was basically "oh, you're right. Here's $50 off..." I've called the general manager every day this week and he has neither answered or called me back once. DONT RENT HERE!!

    Public Storage

    Public Storage

    3.2
    (43 reviews)

    VERY UNSATISFIED!!! It's practically impossible to talked to the manager even though they say it's…read moreopen from 9-6, no one is ever there. call and all you get is answering machines. they raise your rent a lot every single month. I started at $98 a month and on the fourth month it went up to $193 for a 10x10. Don't rent here unless you want to have an unforgetable experience. ‍

    Unacceptable Billing Practices and Poor Customer Service at Public Storage…read more I have had multiple storage units with Public Storage at the Highland Village and Lewisville locations, but my recent experience has been beyond frustrating and unacceptable. On 1/15/25, I made an online payment of $885.60 using my AmEx. Later, I realized that I had been mistakenly charged for a unit I had vacated more than two months prior at the Lewisville location. Thankfully, the Lewisville staff handled the issue professionally and refunded the incorrect charge of $295.20 without issue. Then, on 2/28/25, I received a text saying my units were at risk of lien, but to disregard the message if payment had already been made--which it had been on 1/15/25. The next day, I received a rude voicemail from Pam at the Highland Village location stating that my lock had been cut, liens had been placed, and my unit was going up for auction! When I contacted Pam to clarify the mistake, she insisted she could not see my payment confirmation but oddly could see the refund of $295.20 from Lewisville. I repeatedly informed her that my payment had been made, but she refused to acknowledge it and demanded a letter from my credit card company as proof--not an email, not an online statement, but a mailed letter! Meanwhile, my unit and belongings were at risk of being auctioned off due to their incompetence. To make matters worse, on 2/1/25, Public Storage refunded my AmEx $590.40--essentially returning the rest of my original payment without explanation. When I logged into my account, I now owed $1,302.20 in storage fees, late fees, and lien charges; I paid this to ensure my items would not be auctioned off! This entire situation is unacceptable. Public Storage's system is clearly flawed, and their customer service at Highland Village is disgraceful. I paid on time, yet I was treated like a criminal customer and forced to jump through hoops to prove a payment I had already made. If you're considering renting with Public Storage, beware of their questionable billing practices and lack of accountability. I will be escalating this issue further, but I want others to be aware before trusting this company with their belongings. #PublicStorage #CustomerServiceFail #BillingIssues #StorageNightmare #HighlandVillage #Lewisville

    Extra Space Storage - selfstorage - Updated August 2026

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