On Feb 3rd, 2026 I hired two men and a truck. I had actually hired them previously but the closing…read moreon my new place was delayed. I was told that the hourly rate would be more then originally quoted but have never received my bill to know just exactly how much I was charged per hour. I had more furniture then originally anticipated and I accept that as a failure on my part. These men wrapped almost every item of furniture yet still managed to break stuff. One guy picked up my tool chest, after I stated that it was heavy, didn't wrap it just walked away. This item was badly broken upon inspection at the end of the move; I can only guess from being dropped. I did also have a small shoe shelf that a piece was missing from; with it being a plastic part I was unable to repair it. I've found many chips and broken parts in my stuff since, none that really effect functionality one such item is an antique custom built cabinet that is irreplaceable. These men, one in particular tried to push their way into doorways, causing damage to the corners and even took out a big piece of paint on my kitchen cuboard and a chunk from my counters; I hadn't even complained about that. I did however complain about the supervisor that showed up and took up the one guy that knew the mosts time for about 1/2 hour; I was fully charged for this time and quite frankly I want that money back! They never responded to my first correspondence and then tried to tell me to keep the toolbox for them to come and asses, but didn't send that email for over 2 weeks so it was long gone. Their sheer lack of accountability and excesive charges is why I filed a BBB complaint. Theyoffered a refund of 37.00 will cover my broken items and told me that I should have purchased additional insurance, EXCUSE ME!! I 've only asked that 1/2 hour credited back and reimbursment for the toolchest that I've had to purchase. I've filed a complaint, but that has gotten no where as they've not acknowledged it.

I left a good review previously unknowing what I would find when I unboxed my belongings. If I…read morecould leave a zero I would. This franchise located in Gainesville Florida moved me from Gainesville to Jacksonville and did what I thought was a good job initially. They put my things in a storage building and I'm just now getting them out seeing all of the damage that they did to my belongings. I paid extra for them to wrap pictures correctly and they were put in a box against each other scratching most of them. They also broke and scratched many pieces of my furniture. When speaking to the "manager" of the store he proceeded to tell me that I did the damages when moving from the storage building to my home. He had no regard for my belongings and made every excuse of why his workers did not do the damage. Run far away from this company they don't care about the customer.

i have used several moving companies but this was by far one of the best! very professional,…read morefriendly, and affordable they moved me in and out in no time i would recommend these guys to my family and friends. the owner john and maddie are the best.

We needed very last minute help last week, picking up, and delivering a leather reclining couch we…read morepurchased. We couldn't move it ourselves, even with our pick up truck, due to my husband and I both having injuries. Plus rain was coming! Maddie and John were so helpful and professional, and worked us right into their busy day! They picked it up on time and delivered it right into my living room so carefully! And their rates are so reasonable! We will definitely call them again when we need help moving anything.

These guys are the best movers I have ever had in all the decades I have moved around the country…read more I have used them 3 times and every time they are professional, affordable, reliable and top-notch! They are able to take furniture apart and put it back together while other movers say, "No way!". They did a great job packing up my 2 PODS containers before I moved from FL to NC. They did such a great job that I probably didn't even need the second container. They disassembled my bed and glass desk and wrapped everything up so well. Nothing was broken or damaged after the long interstate move. I'm sad I can't use them anymore because I am NC. Such a great group of guys!

I originally did a Yelp search to find some movers. My search gave me three local movers for the…read morearea. I truly believe that I chose the wrong group. Although the guys were super nice and friendly they weren't too knowledgeable when it came to putting my things back together. Adjustable bed they moved is now lifting up on side so it's no longer stable, dining room table wasn't fully secured with the screws but they did an amazing job moving my furniture from the old house upstairs to down without messing up the walls too much. I ended up paying $930 for a 5 hour move spanning about 7 miles apart from one another. Needless to say I'm disappointed. We had 3 bedrooms and a full living room set, a dining room table and a grill. Beware of current pricing as the prices increased significantly per hour from my original quote from the owner. I wouldn't write them off but I would definitely be more aware of what I'm getting myself into the next time around. I paid almost the same amount for an out of state move. Update: I gave an additional star due to the owner reaching out to attempt to alleviate the problem with my bed rolling. Thanks Jake.

Horrible they never come on time! The employees are rude mean and rude and disrespectful!read more

If anyone has tried to talk to a live person at FedEx I would appreciate getting the contact…read moreinformation. It is impossible to get to a live person regarding a claim. I'm sure that it's because they don't want to talk to actual people about the absolutely horrible service they provide. I filed a claim in September, followed up on it about a month later only to be told that it was delayed because they were still looking for the package. Needless to say I was extremely upset. I was finally able to get to someone who promised me that they would escalate my inquiry. That was two months ago and I have not heard from them. I tried to contact them today only to get a total run around. Their automated system said that the claim was denied although I haven't received any communication from FedEx whatsoever. No matter what I try I am unable to get to a live person. The claim was for one box out a five piece shipment. The five boxes made up one total item that I was returning. Because one box didn't make it I couldn't receive a refund for the return of the item. Now I am out not only the cost of the item (the return window closed) and the cost of shipping an item that never made it!! How does that seem reasonable? If I could rate FedEx lower than not good I would do it in a heartbeat

Used A Step Above for a local delivery of out door furniture (from two different places) including…read morean extremely large, heavy concrete outdoor table. Very professional in their manner and handling of the items. Diligent in setup of the table to ensure done correctly. Would definitely use them again!

I had a wonderful experience the team that moved me 101925 was absolutely excellent. Took great…read morecare of all my loved furniture pieces, wrapped everything. They were very professionall, respectful and just overall wonderful. Fully recommed this team.

Roger and his team are Amazing!!! So easy to work with and his employees are very professional and…read morehard working! They were prompt and friendly. They made sure all of my items were handled delicately and safely. If you need fast and dependable service at a great value to handle your move, then call these guys!