The iMove team was great to work with -- transparent pricing and the team that showed up to help my…read moreparents pack their pod for their move from NY to FL were lovely to work with and very efficient. Would highly recommend.

Imove NYC is amazing ! Excellent service and moving staff very efficiency . They eased my worries…read moremoving from North Salem to Duchess County. Good job done! ~ Ma

We had Pakmail package a heavy amplifier for us to prepare it for shipping at a cost of $48. We…read morequestioned the quality of the box and packaging material, which both seemed flimsy, but were assured that it "would be fine". When the recipient received the package, he [rightfully] complained about the damage to the expensive device which was clearly the result of very poor packaging. We ended up providing our purchaser with a $125 credit for the damage that occurred to the device we shipped. Manager (and subsequently owner) of the shop took absolutely zero responsibility, refusing the provide a credit for the packaging cost or credit to the purchaser. They insisted that we file a claim with the shipper, which we will not do, because it was clearly horribly packaged and is not related to the shipping of the item. Pakmail can't properly package items. Much worse, though, they can't recognize when they've messed up and make it right. Not worth working with.

The nicest people work here. I was in a bind and needed something printed and faxed quickly. It…read morecouldn't have been easier and they were so nice about it even though I'm only spending about twenty cents lol. I will definitely use them for my future shipping/ packing needs when the situation arises.

In 2019, I worked with Mr. Aron Freshtman for an apartment move, and his team made the process…read moreincredibly easy. Aron is super communicative and transparent--no hidden fees or surprises. Now in 2026, I sought him out again and was happy to see his firm has grown significantly since my first experience six years ago. The pandemic years really did warp time! Even after all this time, Aron was quick to respond and connected me with Jacob. Jacob has been fast, communicative, and accommodating. I'm happy to report the firm remains just as committed to a superior moving experience. Jacob walked me through every scenario and potential challenge for our upcoming move and provided an excellent price. Moving in NYC is rarely stress-free, even with meticulous planning, but I'm feeling confident. The move is coming up soon--I will update this review then, but fingers crossed for another smooth experience! Update from move day (UES to UES) : we had to reschedule our original move date due to unforeseen circumstances. I reached out to Up and Go on the morning of the move and Luka got back to me at 6 AM. I was so relieved he gave me a new date and time (and charged me a reasonable reschedule fee) and the crew showed up on the new date and time and were exceptional. Shout out to sr. Bojan, Jr. Bojan and Lala. Really the speediest moving team. All in all I am so happy with our moving experience, they really are Up and Go!

I would strongly discourage anyone from using this company. If I could give zero stars I would…read more This was one of the worst customer service experiences I've had. I hired them to move furniture from a storage unit in New Jersey to my apartment in Brooklyn. Before the movers started loading, I personally walked through the storage unit and pointed out everything that was supposed to be transported. Despite that, one of my largest items, a standing mirror, was left behind. What made the situation even worse was the conflicting information I received. When I asked where my mirror was, I was initially told it was in the building lobby. Later, I was told it had never been transported because it wasn't on the inventory. Those explanations contradict each other, and no one took responsibility. The move also resulted in damage to my carpet and trash can. Several of my moving boxes were crushed, and my sofa was wrapped so poorly that the protective wrap had already come apart during transport. Instead of addressing these concerns, the company responded with excuses and attempted to shift responsibility. Another thing that stood out was that payment was required before the move was fully completed. Looking back, I understand why. Once they had been paid, there seemed to be very little interest in resolving the problems. If something goes wrong during your move, don't expect accountability. Based on my experience, I cannot recommend this company and would never use them again.

i moved to PR and I used this company as the movers it took over 3 months to received the goods…read more Once were received in PR 2 boxes were missing and a lot merchandise broken, scratch and damaged. I was charged $525 for insurance which was free money for them since my claim was declined multiple times and they refused to forward copy of the insurance policy. In general I lost my merchandise and was not reimburse for the real value Please be careful using them

If I could give a 0 I would. My mother that lives in Niagara falls New York has been planning to…read moremove back to Puerto Rico since April 2025. When the date came August 30, they were no where to be found or to be contacted. They postponed for a Sunday pick up, then for Thursday. My mother of 73 yrs of age caring for my brother with health problems are now left with a house full of furniture and lease extension. Loosing money on hotel reservation's ,having to change plane tickets and trying to find a reliable moving company. 5 months of planning and thanks to the unreliable moving company that is La rosa del monte, all of the planning had to be rearranged in a day or two. Shame on you LaRosa del monte, my mom believed in your name and company and you promised a service but wouldn't show up for it. Read more at: https://moveadvisor.com/write-a-review/step-1

The Damaged my car and drove away and when I sent the video of it happing to them, they responded…read morewith some BS then ghosted me. There not accountable for their mistakes. Avoid doing business with these people.

If I could leave 0 stars, I would. This experience was nothing short of a nightmare. I had my date…read moreand time, I confirmed via email with Konstantin multiple times that my time frame was 8-9am, first thing in the morning. When moving from a building to a building the time is important because you need to schedule elevator time etc. The night before my move was when the misery began. At 7:30pm I get an email from Konstantin telling me the movers will arrive between 11-1pm. Expecting rain and now realizing I was not the first stop, I knew this was going to be a huge issue. We booked the morning time slot at the new building and had our whole day planned around being moved in by noon. I emailed Konstantin back and called right away. It says office hours are until 8pm but at 745pm no one was picking up. He never called me and 2 says later still hasn't after repeated requests. He emailed me back at 10pm saying he tried to rearrange the route but couldn't. Not asking me to change or of it would work or thinking about the impact on my move. I also forwarded him multiple emails as late as the day before (Monday) where he confirmed that the crew would be there first thing. NO SUCH LUCK. After asking Konstantin to call me again the morning of our move, I got emailed with lied about the crew being on their way at 9am which was not true and being told the driver would call at 10am and we didn't talk to him until 12:30 after hours of waiting and demanding a call. Our moving day was awful they showed up at 1:15pm. They moved us in and during loading, they dropped a laundry basket, which broke a mug and a scale. All 3 men denied it when asked. They made me wrote something positive on the receipt. In hindsight I realize doing this was not smart but they offered a small discount, after I bothered them about how unhappy in was, and they made it seem like in order to get it, I had to write something positive. When the cable guy arrived at 6pm, he tried to hook up my 50inch LED TV and what do you know, it was BROKEN. HUGE crack in the bottom and wouldn't turn on. The screen is black and it 100% done. I almost feel this was intentional due to the timing hostility. A crack that size doesn't happen without the person causing it knowing. They have been deceitful the up to and during the move. I have reached out to Konstantin right away. I am hoping he does the right thing and offers the customer service he should. I have asked to hear from him by 12pm. To be continued.

They ghosted us on moving day when booked through Unpakt. Numerous calls, emails, and voicemails…read morestill unanswered. DO NOT USE THEM.

These guys were wonderful!! They moved my husband and I out of our 1 bedroom in Harlem (with our 7…read moreyears of stuff) in record time. They were fast, efficient, friendly and incredibly hard workers. I would recommend these guys without reservation. They really did outstanding work!

These guys were so great. Hans got back to me immediately, quoted me a fair price, and brought my…read morestuff from Long Island to NYC with a couple of his guys all within a week. I had some odds and ends in bags instead of boxes and they packed them up for me so they'd be safely transported. Pleasant, punctual, a good deal. I wholeheartedly recommend their services!

Called and was told he could do it and he would get back to me, never did. I texted him later the…read morenext day,and he responded he would get back to me shortly...never did. I hired somebody else who had it done the very next day. (Blue Collar Movers, very professional and efficient, great price)

Wow I've moved with this company three times now. Ed helped us organize it and Jivon was the leader…read moreeach time. Their team is SO detailed and careful and always has a smile!!! I don't know how they do it. They've moved me up and down walk ups. They are so careful in packing my TV and furniture. For example they wrap things so they don't get scratched and then they set it up for you again!! I seriously cannot recommend a better moving company. I've used a few. This is by far the best. Thank you Ed and Jivon!!!

Northeastern Movers and Roadway lost my life--100 boxes (an entire crate)!…read more These moving companies lost 100 of my 130 boxes in a move from NYC to MN last year!! Can you even imagine receiving the news that ¾ of your valuables, heirlooms, and memorabilia--including those of your recently deceased husband--are missing because the movers amazingly LOST an ENTIRE CRATE of boxes? It's heartbreaking and frustrating and financially devastating! I remain ready and willing to resolve this matter, but they have ignored my recent pleas for fair reimbursement. Moving is an incredibly stressful and costly process anyway, but this takes the cake. Please consider this in choosing your mover!