AVOID THIS MOVING COMPANY…read more **POST MOVE UPDATE: the company got back to me and offered me a $100 credit due to their lack of customer service. I decided to go with the company because I really believe in second chances and an all for small business prospering. I was absolutely WRONG to do so. The day started out okay. Three young men came with a truck and they started working. My husband and I supervised them to our best extent without getting in their way. We successfully packed the van and arrived at the new apartment. Once we arrived, I realized some of the pieces of furniture arrived scratched. Not little tiny surface scratches, but FULL on indents into the wood or pieces of the furniture cracking. Now I would kind it so much if they were old, but I literally purchased all these pieces in the past seven months. One of my dining room chairs had a scratch in it, my chest had chips where they carelessly couldn't put the drawers back in, the tv stand foot is cracking, my new dresser that I literally got in December/January has a broken piece (thankfully Macy's is sending a service technician), and the boys carried my mattress by the cover which ripped and is now dirty (found this out they left). I was most concerned with my wood pieces since it's hard to replace, my new dresser alone was over $500. I let the "lead" boy know, his name was Samson and he called his boss but didn't say anything, charged us, and left. I emailed the company with a follow up statement, they asked for pictures. I sent the ones I took, and SILENCE. I finally called today to follow up and spoke with Kyle. He told me their manager tried to call but I didn't pick up. No one bothered to leave a voicemail or send me an email. Kyle told me my options were a credit of $100 or sending a handyman out to fix the damages. Uh what? I declined the credit before ONLY to be offered $100 for you to damage my household goods?? I asked to speak to the manager and he said he wasn't available. I called back to see if he was available and they declined my call or let it go to voicemail. I've attached pictures of the damage AND my phone call receipts. Absolutely DO NOT use this company to move. If you're here on their yelp page, leave. Trust me, they are not trustworthy. They also falsely advertise military discounts, my husband andI paid OVER $500 for the move. I have never dealt with such a TERRIBLE business. I will be reporting them to the Better Business Bureau and Attorney General of Virginia-Consumer Protection. *UPDATE: After writing this review, I was contacted by Kyle and he explained the process to me (which I would have explained that I already knew). I will up the review one star for the promptness of quality control. However, he said that there was no record of me calling, so I'm attaching a screenshot of my attempts. All calls over five seconds were when someone in the facility picked up, said "hello, thank you for calling," and when I started to speak, they promptly hung up. Please don't get me wrong, I am all for small businesses prospering, but as someone who comes from a family that owns a small business, and has worked and managed it for over ten years, I also know that customer service is the cornerstone and foundation. I really hope this gives some insight into how the business is run and managed. ****** This review is based solely on just a business etiquette, I have not used the company. I need to move out of our current place in about a week and I've been super stressed and anxious since we've moved out here about seven months ago and the military moved us. I found this company on Yelp with great ratings and was super ecstatic. However, I am absolutely disappointed with the customer service I have gotten from this company. I i messaged them on Yelp inquiring about their services because my husband and I need to move soon. They responded in a timely manner, but when I tried to ask them about the time on the day of my move, silence. So I called them three times over the phone and they answered...but hung up on me. If you can't do the work and we've been communicating, a simple "we won't be able to accommodate your time" is the proper way to go about the situation, wouldn't you think? I was really hopeful about this company since there were so many great yelp reviews (and I live, love, and breathe by Yelp), but I'm so disappointed. I would no doubt give this company NEGATIVE stars if I could. I would definitely NOT recommend contacting this company if you plan on moving anytime soon. Extremely rude and unprofessional.

They couldn't find my apartment when it came time to pick up the boxes, so they called me. I missed…read morethe call, but called them 10 minutes later and they were gone. They said they waited 15 minutes, even though I had the times of the calls on my phone. That would have been fine, things like this happen, but they were angry and blamed me and told me I would have to make an appointment on another day. When they finally did come they fined me for stains on some the boxes. YIKES, it would have been cheaper to just buy boxes and then throw them out. I was just trying to be green. I'll never do that again.

Always easy to work with and very quick service. It is so much easier to mail packages and get…read morepostal products here than to go to a USPS center.

The staff was very kind. This location seems to never be as busy as others so it's very easy to get…read morein and get out! Would recommend this location for all your post office needs!

Tried to order boxes. Called on a Thursday and spoke to Terry who was very polite. He did not…read morehave the boxes at his location, but could get them from across town and I would have them by 11 am the next morning. The next day no boxes yet at 1 pm, called to follow-up and see if there was an address issue or whatnot. Spoke to Martin who was snarky. Did not know why Terry would give an ETA, his driver was out on the road and did not have a GPS so he didn't know where he was (I dunno, can't call him on his cell?) and I should have them within the hour. He also shared some personal information about Terry, which was not at all necessary. Needless to say, the boxes never arrived and we received no call. So, we called Terry on Monday morning and he stated that the boxes are on backorder and will be at least a week. Canceled order and will not be calling again.

Denver Boxes is great at fulfilling orders, delivering on-time, and providing good service -…read moreprovided you don't actually speak with anyone on the phone. I've been nothing but pleased with their dependable service. In fact everything has been working so well I really thought I was a valued customer. This should be a 5-star review... Now the bad news. Twice now I've received rude and unprofessional service from the person who answers the phone at Denver Boxes. It was the same person both times. The first time I gave him the benefit of the doubt thinking maybe he was having a bad day. However today his attitude was so rude I've decided I can no longer do business with this company. "Customer service" seems to be a foreign word with this individual. Additionally he seems to be the only person that answers the phone and he fiercely controls access to anyone else. My requests to speak with any other person were flat-out denied. I have met the owner of this company and he seemed like a nice and professional person. I hope he knows his floor manager is reactive, short-tempered and actively encouraging customers to do business with other companies. Apparently I'm not a valued customer after all. In summary if you are ok placing orders via email, fax, or voicemail, with little to no contact with a human being, then Denver Boxes should work just fine. However you may want a backup box company ready - just in case you are treated so unprofessionally you have to cut all ties with Denver Boxes.

They mangled our brand new refrigerator. They must have let it fall down a cliff because it was…read morebashed in, dented and a handle was broken off irrevocably. This happened from my daughter's door to the parking lot (there aren't any cliffs). We were compensated about $200 for a brand new $1800 refrigerator. We didn't want to tie up our time suing so we didn't. We had a Factory service tech come out to see if it could be repaired because the compressor was making loud noises. He said that it was both leaning and twisted after using a laser measuring device and wasn't worth trying to repair. Pretty impressive but not in a good way.

I hired Gorilla Men Movers for an in-town move. They did well moving everything, but they were idle…read morefor much of the time. I was quoted for a 2 hour move, and it ended up taking 3 hours. What's more, I noticed that for much of that time (about an hour), the movers were standing around doing nothing but talking on the phone to a friend. I tried to encourage them to get back at it several times, but after a few minutes, they just went back to standing around. I wouldn't mind them taking a break, except they charged me for their idle time. What's more, since I had to move a piano, they needed three movers to be present, which increased the hourly cost. Takeaways: don't trust the estimate, expect to be overcharged.

This shop used to be a wonderful and convenient alternative to the post office or FedEx/UPS. I…read morealways appreciated their services, along with the great selection of gifts, cards, unique knick-knacks, shipping boxes, and envelopes. The former owners and staff were consistently gracious and friendly. Unfortunately, the experience has changed significantly under the new ownership. The service feels mediocre at best, and the added charges--such as $2 to print a return label and another $2 just to use their tape to seal a small box unless you purchase a full roll--make customers feel nickel-and-dimed. For better service and a more customer-friendly experience, I'd recommend going to UPS or FedEx instead.

Good for shipping but great for printing. The print expert Tacoma was so helpful with a last minute…read moreprint order! She gave advice about paper and gave me a few ideas for future jobs. They also do notary, since the bank won't anymore. Also the store is very clean and smells so nice now.

Have enjoyed using this service for several years now. Thank you for your prompt and attentive…read moreservices.

Went in Christmas Eve day to pick up package because UPS had left a note on my front door. The…read morelady at postalannex was understandably in a rush locking the door behind me at 2:00pm telling me to come back. To be honest I'm not sure she heard a word I said she was in such a rush I came back to pick up my package December 31st arriving at noon ant the store was closed. The following day was New year and of course they were closed that day. as well. I realize it was the middle of the holidays but I've never heard of anyone closing the day before the New Year. As far as feeling welcomed into the store and the friendliness of the employee they were seriously lacking in that regard. However they do carry some really neat cards for all occasions along with other little gifts . Pricing is higher than USPS and UPS. As far as going back for any services they do offer , I'll take my business somewhere else.

Justin and staff were attentive and respectful and f all our wishes . Fair pricing …read more We had a good experience all around !

Be warned, Do not book with this moving company! We had a move scheduled with At Ease Moving, LLC…read morefor over a month. On the day of the move, they pushed the move back by an hour. Then, shortly prior to their delayed arrival time, they cancelled our move due to a storm they reported an hour away from our location. Nothing but sunshine and clear skies at our location. My husband and I pleaded with them to complete the move but they refused to come. Then they called hire a helper to claim they could not complete the move due to weather. I was able to send pics of the clear skies to hire a helper and At Ease Moving, LLC was marked as a "no show". This whole situation has caused us stress and further financial obligations as we had to push all of our moving details back. Poor business and customer service on their behalf! We absolutely do not recommend this company!