Top notch customer service. They care about their tenants and try, wholeheartedly, to ensure the…read morebest overall experience. Highly Recommend!

From the owner: Next Step Self Storage is the premier self-storage provider in Colorado Springs. We are a…read morefamily-owned business and servant leadership is first and foremost. Partner with us to store your goods in a safe and secure environment. We take the security of your belongings seriously. Our facility is equipped with 24/7 surveillance cameras, secure access gates, and on-site management to ensure that your items are always safe.

WhenI showed up to access my unit at 830 am the gates were locked and no one was answering the…read morephone. Apparently there is a lady living on the property that is suppose to open the gates. The impression I got from her was that she did not care if she was causing problems by not opening the gates on time. The owner is supposedly unreachable but after the police contact him I bet he'll be reachable. Also, this is not the first time I've gone there on the weekend and the gates have been locked. What ever you do don't do business with this company. Spend a little more to be sure that you can get to your storage when you need to, not when they feel like it.

two polite gentlemen came over and moved my 2br house into apartment, quick, efficient and did an…read moreamazing job handing all of my house hold goods. highly recommended!

This is a crap company. I was with AAA Platte Self Storage for several years and service was great…read more Storage King takes over and you can't reach anyone at the location to resolve issues. You get a call center that is completely unable to resolve anything. The company charges for their insurance if an RV is uninsured. Every year you have to supply proof of insurance on your RV to avoid their insurance. Problem is that their system for receiving the insurance card does not work. There is no way to call the onsite office to make sure they received the proof of insurance. Result is that you get charged for their insurance. Completely unethical. Additionally the maintenance of their facilities is poor. A cinder block wall was knocked down at their covered RV storage. It has been covered with barbed wire and not repaired for some time. This provides poor security for RVs onsite. If there were more available covered RV storage sites in town I'd be outta there.

Kimberly and Rayna went above and beyond to help my wife and I out! We really appreciate the care…read moreand the compassion they exhibited! There's alot of companies and people out there's that are not willing to listen and help when it's needed but these 2 went out of their way to help fix a bad situation. We would give more stars if it was possible! Thank you so much for all of you're help ladies!

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

Aaron has been an absolute pleasure to work with, going above and beyond to help. Thanks for making…read moremoving easier!

Getting a UBox from this location to ship for a move across country. stood in line for 45 minutes…read morebefore being told our box wasn't ready, waiting another 20 for it to be ready. the number on the box was not the same as on the receipt. I mention this to the forklift operator who says "it will be corrected on the file" and says we are good to go. then on return find out the box was NOT corrected, that it is assigned to someone else, and have now been waiting an hour for it to be resolved so that I can have confirmation that it will be shipped to the right place. Don't bother with this location, or preferably m U-Haul at all.

This place is a hot mess. I used them about 16 months ago with no problems. This time... you name…read moreit and it went wrong. I can't even begin to list everything. I rented 2 U-boxes, then added another one at a later date. I was told they'd be metal but they weren't. Even my movers had problems when they went to pick up my U-boxes. Now, that my U-boxes have been in Florida for about a month, I'm finding out that this location had me in the system as unloading them within the last few days. I never told them that!! My storage is indefinite until I find a place. Now, my storage has been booted out of the system and I'm waiting for a call back from the new location to get them back in, so I can pay my storage rent. I had 4 or 5 shipping dates, too. Nothing but a complete disaster! The manager seems to be super lazy. Having customers do U-Haul's job from their phone app! Stay far away from this unorganized clown show!

Do not use this Trojan Storage Company EVER! None of your belongings will be safe here in the event…read moreanything happens! Colorado Springs gets hit with dangerous hail often. As a matter of fact, Colorado Springs is on something called The Hail Belt Line, where we get hit with golf ball sized or bigger hail at high wind speeds. Look it up out-of-towners. There was a Hail Storm on 7/28/16 and I know for a fact that the roofs on this facility got hit hard, so hard that 4-5 inches of water poured into everyone's units and damaged all our belongings, and now mold is starting to grow and form on all our property. Trojan tricks you into signing a 3rd party insurance that claims this is flood damage, and it is not. None of our stuff is covered and Trojan nor Badger Insurance will pay for any of the damage. Do not use this facility and do not trust the front desk, they won't tell you about this, but they are quick to sign you up and take your money. If I could give 10 Negative Stars, I would!

Have been a customer for over 12 years. Since new management took over about 2 yrs ago, the rates…read morehave doubled, and have gone up $70 since the last increase this April 2016. How is this legal and the right way to take care of loyal customers? They are doing a bunch of building and I have a feeling this increase is to pay for their expansion. Yet they dont take care of the buildings they have, ie gutters, roofs. I have called and emailed and it took 3 days for someone to get back to me and they basically said pay up or leave. Check your contract, because they can raise the price EVERY month if they want. Yup, this shows they do not care about loyalty or keeping customers, and are only interested in making money. Look elsewhere, as I will end up having to do now as well.

If I could give a negative star I would, drywall unfinished in the unit hanging from the ceiling,…read morewalls are not even screwed to the stud in my unit any longer , as well as the light switch is not in a fixed location and is hanging from the electrical wires. I fully expect my belongings to get stolen or catch on fire at this location .

The unit was clean a little hard to open at first but I love the app to get access instead of…read moretrying to remember the code the lady in the office on Sunday was absolutely wonderful very polite and respectful of my age by not addressing me by my first name.

Today we went to pick up our trailer from this storage for an upcoming trip. We could not get the…read moregate open. When we called, we were told that they would reset the gate and to wait five minutes. After five minutes we tried again and it still would not work. We called again and we're told they would reset it again and to wait five minutes. Again we waited and tried and it would not open. We drove to the office and again we were told they would reset it and to try again. After another failed attempt to open , we called and asked when it would be fixed. We were told that it could work later today, it might be tomorrow or it could be two weeks. When I asked about being reimbursed for the deposits on the campgrounds for our trip, she replied they wouldn't do it. She also said they were at the mercy of 'corporate' to get the gate fixed but refused to give any contact details for corporate. She suggested we keep driving back to see if the gate would work because she would have no way of knowing if it would work or not. We waited for a couple of hours and went back. It still did not work. Luckily there was someone leaving that tripped the interior switch that would open the gate. We retrieved the trailer and terminated the contract. It's just not worth dealing with people who aren't interested in helping their customers. AMENDED Corporate called me to go over what transpired today. They informed me that the gate will be fixed tomorrow. They seemed genuinely interested in what happened and making it right. I hope they do fix that gate and address the issue with site management.

Tenants for 1 & 1/2 years & some months we don't pay till the last minute but we ALWAYS paid. never…read morecaused problems, or issues till now. While the company was seeking new management the temp manager told us that the lock on our unit was to be cut off & In process of doing so, the locking mechanism was broken. No problem, we were past due & understood. Only allows a space for their lock. The property manager Ashley Medina refused to let me put my lock on the unit after making a payment back in June. I paid the entire balance. Ashley refused because a payment was due 7/1/2022 but it was 6/27/2022. When requested to have the lock fixed after every payment there was no resolution. For almost 6 months regardless of how late or current I was I still have not had access to my unit. Finally after making a payment on Friday, Ashley agreed to unlock my unit. She wasn't open on Saturday she said & I had to call the after hours number. Website says 9-12pm on Saturday. Ashley unlocked my unit, without us present, and left it unattended, which is against policy. Our gate code didn't work so she gave us the property management code, seems like a liability? We arrive at our unit and cannot get the door open. My fiancé has to crawl under the door to see and upon opening our unit it had been TRASHED. Not only that but a significant amount of valuable items and irreplaceable sentimental things had been damaged or stolen. Called Ashley back with no answer for hours. She doesn't consider this an emergency. Long story short, Ashley is an absolutely unprofessional, and incompetent manager. She does not check units, she does not walk the property, she does not do any maintenance work as she made it very clear to us she is the ONLY employee. Also not only are your items not safe and secure, nor is your personal information. The records room door is kicked in, with access for anyone to walk right on in and see everyone's account info. Bathrooms are horrendous, never becleaned, Ashley never empties the trash, Ashley does not document when there has been a break in into a unit, or inform tenants of multiple break ins. she does not take pictures as required by the policy, she doesn't honestly do anything. The cameras have such a short life time on them, which doesn't matter anyways because unless and I quote per property manager Ashley Medina "unless you are dead, dying, the building is on fire or you can't get out the gate, it is not an emergency and do not call her" I can promise you I wouldn't call you for any of those things because she would never answer! The biggest issue we have with this problem is not that our things were stolen, BUT there are no signs of a break in, no damage done to the unit structure, so the ONLY thing that could have happened was that my unit was opened with a key. Ashley has confirmed that her lock was never cut off the unit.... And that she is the ONLY employee, So what happened to my things? Why was I never informed that there was a breach in safety at the facility I store my things? Why wasn't there an email sent, a letter mailed? Nothing? Why was I refused access to my unit even if I was paid up even if it was 3 days or 2 weeks? Why was my lock left unfixed for 6 months? Why was I never called to put my lock on my unit, why did she never follow proper policy? So I have not been able to see the condition of my items against my request even in a non delinquent status. When asked for a manager other than Ashley we were told no, that she would speak with her manager first and if she wanted to call she would. We called, told to kick rocks & then Ashley evicted us from our unit with no valid explanation. When we called the management company back again, we were told Ashley accused us of harassing and following her. Ashley also blames a string of break ins on a "Mexican man that was living in his car in the back lot" well I feel super safe now knowing that you weren't even aware someone else was living on site! This was a last minute thing and the only close company available with units we needed to help our kiddos mom out. NEVER again & I fully intend to get answers as Ashley has dropped the ball. the property manager can open any unit, never send out written notice like she's supposed to, she can delete/never take pictures for your file, she doesn't check locks, she honestly doesn't do anything but become irate with customers when she can't answer a question or doesn't like what you have to say & evicts you when she doesn't want to deal with the issue she created. lastly, property manager Ashley also likes to employ her boyfriend whom owns Plant Management Landscape solutions to harass people, & stand in on conversations with tenants. Instead of calling a supervisor to help she calls her boyfriend. Very unprofessional for her & him as well & is poor representation for Plant Management Landscape solutions while he pretends to intimidate situations he has no business with.