I rented a storage unit here around 2 years ago, or maybe longer, if memory serves me correctly…read more Everything has been decent, but I was *very* frustrated with the last rent increase which almost doubled the monthly rate. That is absolutely not right! However, my major issue is that, since maybe around the beginning of the year, the company has not kept someone in the office during the office hours posted on the door. I have gone numerous times to pay my bill, only to find it locked & no one in the office. I have learned to call before I go (though I have forgotten a time or 2), but the answering service has not been given correct info often times, as they expected someone to be at the office during certain times, but when I have gone, there's still almost always been no one there!!!! I have found signs posted, stating early closing times, or later opening times the next day. But even with that info, the people who service the number provided for info have rarely been notified about the changes!! I'm *absolutely* *fed* *up* with this sloppy, shoddy, poor & usually nonexistent service!!!!!! I understand there's been employee changes, sicknesses, lack of enough people to be in every office location. But they have no excuse for not having the actual everyday times posted at the office & if something happens to require different hours, giving *specific* opening & closing times. But more importantly, they HAVE to take 2 minutes to call the answering service & informing them of the true times there will be someone there! I am now needing to pay my bill with cash. Just this week, I have called 4 times, been there 3 days & still not found anyone in the office to pay! I absolutely will NOT pay a late fee, if I am unable to get my payment processed before the due date!!!! I Don't Know what is causing such few employees. But they need to get their act together. This is the poorest customer service experience I have EVER experienced anywhere!

From the owner: North Chattanooga is home to several communities and neighborhoods, including Alpine Heights,…read moreEastwood Acres, and Forestdale. Whether you are looking to declutter a closet or garage, clean up your company's filing cabinets, or hold your belongings during a move, Red Bank Climate Storage offers individuals and businesses with a convenient place to house your belongings. Red Bank Climate Storage can be found just off Dayton Boulevard, across from Lillie Mae's Place and next to the Dollar General. Our facility backs up to Stringers Branch. We are a short drive from several area businesses and restaurants, as well as Highway 27. We make it simple to drop things off or quickly get items from your storage unit and get back to your day.