An excellent Residence Inn. The staff are very friendly & helpful, and the rooms are comfortable…read more Extra kudos to their breakfast bar team. They make the standard Marriott breakfast top notch through attention to preparedness & fresh delivery. Well done! This location is also outstanding with its proximity to great restaurant options in the immediate area & a terrific walking path around Legends Lake.

Given the scale of our stay--six rooms booked for a group--I think it's worth sharing a…read moreconstructive perspective for future guests and, hopefully, for management. To start, the check-in process was far more difficult than it should have been. Despite notifying the hotel in advance (in writing, through their app) that we would be arriving early, one of our confirmed reservations was canceled. This created a cascade of inconvenience: one of our guests was left without proper accommodations for part of the stay and had to spend a significant amount of time working from the lobby. For a property operating at this level, that kind of breakdown in communication and inventory management is surprising. The front desk experience, specifically with Stephanie, was another challenge. The day before our scheduled checkout, she called asking why we were still in the room--seemingly unaware of our actual reservation dates. She called again later that same day with the same concern. While she did eventually apologize and acknowledged the mistake, the repeated interruptions had already created unnecessary friction. What was more concerning, however, was a lack of situational awareness. The same guest who had been displaced due to the reservation issue was later approached in the lobby--while dressed in business attire and actively on a call--and asked whether he was a guest of the hotel. Given the earlier issues, this came across as both disorganized and, frankly, dismissive of the inconvenience already caused. I want to be clear: these are fixable issues. With better internal communication, stronger training around guest management, and more attention to detail, this could be a very different experience. But as it stands, the front desk operations--particularly during check-in--fall short of what one would reasonably expect. For those considering a stay, I would recommend confirming all details multiple times and being prepared for some inconsistencies at arrival. And for management, this feels like a clear opportunity to invest in training and process improvements, particularly for guest-facing staff.

I slept so well here that I missed the complimentary breakfast. This Hampton is brand spanking…read morenew. The mattresses are firm and so comfortable. The rooms are large and updated. The bathroom is all white, modern, and cheery. The art is black and white pictures of Lake Tahoe, Ansel Adams style. Sparks is a quiet little modern suburb east of Reno. Reno is a mini Vegas with 24-hour casinos everywhere - I would never stay in Reno with its lights that are on all night and also what appears to be prostitution or at least some something strange going on if not actually prostitution. Safe neighborhood. There's a Jimmy John's sandwich shop nearby and the sandwiches are so cheap compared to the SFBA. I was thinking of staying at a boutique hotel at Lake Tahoe but the prices were too high. Glad I can here instead. Good value at $150 for one night. Colleen provided good service.

Overall, this is a very nice hotel with rooms that are clean, modern, and well laid out. The design…read moremaximizes the space nicely, making it a very comfortable environment to relax in. However, there are a couple of downsides. Noise travels very easily through the walls, so you can hear quite a bit of activity from neighboring rooms and hallways. Additionally, there is no microwave in the room, which makes it tough if you want to heat up leftovers or quick meals.If you are a heavy sleeper and don't need to heat up food, it's a great spot. But if you're a light sleeper, you might want to bring earplugs.

This was a clean and comfortable hotel. The location was near a large interstate, however, I did…read morenot hear any outside noise from my room. The staff were very friendly and accommodating. The girl at the front counter recommended food options from an attached Italian restaurant. The food was EXCELLENT! I was very pleasantly surprised and thankful, as I had been traveling all day and was not up to going out to eat. The hotel had private parking with security and was easy to get in and out of. Best Western Plus turned out to be a great choice. I will definitely stay there again as the occasion arises.

Best Western is right off the fwy in Sparks We only stayed…read more1 night due to I need to take my Sister in Law back home. Very friendly and so helpful and polite at front desk Friday was sure a busy afternoon and they have Resturant to inside called Giambi's With a large pool and Jacuzzi that was nice hung out by the pool Our room had 2 Queen beds for the 3 of us Bathroom was clean And there pet friendly too That was good for my niece lil pug and kids too

Peppermill Resort is amazing and the prices are super fair. You never have to leave this resort,…read morebut do get out. There is so much to see and do in Reno. Peppermill Resort Spa Casino has the best amenities and if your forgot your toothbrush, they have one for you. Want extra towels and pillows they will be in your room if you made your reservations on line or by phone. They have the best casino spa and their enjoy swimming pools are amazing. They are just beautiful. They also have a gym and if needed they have a business center. The food is great there, from fine dinning to a coffee shop. There are ten distinctive places to eat. They even have 24 hour cafe's. Bimini Steakhouse was our favorite. It was so pretty and the food was perfect in every way. Peppermill's hotel has a AAA Four Diamond rating. Each of the hotel rooms and suites have great accommodations and luxurious bedding with custom-made plush double-pillow-top mattresses and 42" wall-mounted LCD high-def televisions. Go to this one.

I posted review one day ago and the director of marketing and social media contacted me by phone…read more They were very considerate of my needs and were able to make things right for me. I fell they went above nd beyond in researching my concerns and helping reach an acceptable conclusion. Knowing that the Peppermill management was willing to reach out leads me to believe they really are concerned about their clientele.

Stopped by to grab some pizza from Primo and decided to try out this new game while we were here…read more We happened to be in the area where Monique was working, and she was friendly, fast, and efficient! She genuinely seemed to enjoy her job, which is always refreshing to see these days--especially from young adults. Her positive attitude definitely made the experience more enjoyable! Before leaving, we of course had to say hello to Duc! He's definitely a staple here at Western Village and, hands down, one of the best bartenders ever! Always great seeing a familiar face and someone who consistently provides great service. Pizza, a little gaming, and friendly service--overall, a nice stop at Western Village!

Quality/Quantity - We have only really come here for their Steak House; see other reviews…read more Well, we came today because there was NO traffic. We got here 30 minutes early and the restaurant said they could NOT seat us early and 50% of our group had to be here. So I went to the penny slots to kill time. A hard working waitress was delivering drinks to all the people around me, so I tried to order one but she said she had to move to another section?!?! After she was done with delivering her drinks she made a special trip back to see what I wanted and got it for me immediately. THANK YOU. Ambiance - We are already Peppermill loyalty members (20% off for locals, but NOT here). So my wife went to get her player's card while I gave my machine some $$. 145 rooms & suites with kitchenettes. The inn is across the parking lot from the casino. Plenty of parking, but we almost always end up in the rear of the parking lot. Gift shop, EV charges, etc. 4 Restaurants - The Steak House, Pancho & Willie's (Mexican), Primo, (Italian, pizza), Cafe Belline, and of course, bars and lounges. Service - Good. Price - Generous tip. Plus I only lost $5 playing the penny slots until our dinner reservations were due. I guess it's inexpensive compared to if I had to buy another glass of wine in the Steak House. :) Owner Comment - Congrats on all your success for over 40+ years. 1983 - Peppermill acquired.

My stay at the nugget was magnificent and the customer service was immaculate, to be specific…read moreVanessa was the star of the whole place her help through out my stay was the real blessing 5/5 stars

This place is so old school...but I find it rather charming. We had about an hour to kill before…read moregoing to Great Basin for lunch and decided to play a little Keno here. It was definitely Smokey, and the carpet looked like it was from the 70s....but it really is a fun little joint. They had a couple of nostalgic cars from movies in there. Bathrooms are clean enough and the bar looked fun to watch NFL...however they do not seem to have NFL ticket because they were only showing a couple of games.

We got to Sparks early and we're hoping for an early check-in. The gentleman at the front desk said…read morethat unfortunately the hotel was fully booked the night before and he couldn't get us in at 11 AM. But he said he thought that he could get us in soon. We gave him our cell number and 45 minutes later while we were having lunch, my phone rang. It was the front desk, indicating that our room was ready for us. When we got to the room, it seemed newer than most Fairfields. There weren't signs of wear and tear and we had a good nights sleep there. We were traveling and left very early so we can't comment on the breakfast.

The staff is extremely friendly and helpful. Very nice people. They all deserve raises. The…read moreproperty owner needs to open his wallet and renovate though as the place is definitely not to Marriott standards, and certainly not worth $256/night, especially in Sparks of all places. The room smelled bad and the carpets were torn upon room entry.

I enjoyed my stay at the Grand Sierra Resort. My corner room was large, relaxing and clean. There…read morewere some signs of wear and tear on the couch and pillows but overall everything appeared well kept and comfortable. My room was on the twelfth floor and amazingly quiet but the hallway flooring would benefit from a deep cleaning. Although I didn't gamble, the hotel hosts a nice casino floor and several other amenities like a bowling alley, a large pool, an arcade, a sensory rooms, an escape room and a host of restaurants that range from Jamba Juice, coffee or burgers to a fancy steakhouse. I had dinner at Una Mas because they specialized in Mexican food. Overall the food and drinks were okay. The highlight of my stay was the Grand Sierra Spa! Although their steam room wasn't available, I was able to take advantage of their sauna, coed spa room and a massage. The ambiance was beautifully decorated and they offered complementary snacks and tea as well as one beverage with champagne or a mimosa as an option. I was going to give the hotel 3 stars but the spa pushed it to 4 stars!

I have stayed here, I have eaten here...I have played machines here, but I have never seen a show…read morehere until last Friday. I was extremely impressed with the space in this showroom and I thought the drink prices were very fair. We saw the Phil Collin's experience and it was so very good! The lights and sound were top notch. I will definitely see another show in this room.

This was my first time at the Jesse with my friend! We decided to grab a variety of things from the…read moremenu! We tried the following dishes: (only took a picture of the dessert because we were hungry) * Pistachio feta dip: our server recommended this as our appetizer! We found the pita to be very soft and the dip was yummy * Sis Kebap Plate (chicken): this plate was amazing and had a variety of sides! The chicken was delicious and our favorite of the night * Gyro Tacos: the gyro was super soft and tender! The other ingredients added a super fresh taste. However the tortilla was a bit overpowering and undercooked. * Lahmajun: this dish was fun and like nothing we have ever tasted before! There was a side of pickled onions you could add to the flatbread and lemon slices! It was the perfect savory bite. * Aegean Garden and Passion fruit margarita: We did get a cocktail each. They were nothing special * House Baklava: this was the perfect way to end our meal! Although we were already full they were bite size pieces and delicious ! Overall we had a great experience! The staff was super friendly and kept checking in! The food was great and their outdoor patio is adorable! Would definitely return to explore more of the menu! 4.5/5!

We went to a Yelp event here and came back a week later…read more Food is great! Have the gyros tacos and baklava. You welcome. Great service, fun atmosphere, delicious food.

Stayed at this property during the chicken wing cookoff. It wasn't too far away from the action in…read morewalking distance. The room was amazing to stay in. It was pretty modern compared to some of the other Marriott's I've stayed in. A lot of space in the room but I feel the restroom could have needed a bit more space. It has all the things you could want, fridge, space to make out your clothes away, security safe. They have a small section in the lobby in case you want sodas or snacks. If you are in Reno on a quick trip I'd def recommend this place. Next time I come I heard the sushi place across the street is pretty good. PS. Didn't give it a 5 star due to the thin walls. You can hear almost everything in the morning when people are starting to move around

This Courtyard was disappointing. Damn these employees hate their customers. No hellos or eye…read morecontact or name tags or anything. Makes you realllyyy uncomfortable traveling alone. Water bottle filler in the gym. Wall AC. Microwave and mini fridge. Lots of homeless in area and sleeping on the river. Lots of bugs. Views are nothing- trees you can barely see water. There is a nice side patio by the river but bugs are plentiful. Parking is only $15 but you have to go outside and in the elevator to the garage across the street. Coffee shop across the street opens at 7ish. Courtyard "Starbucks" opens at 6:30 but again the staff is :( Room had a broken light fixtures and all the soap holders in the shower was loose with screws out. Also, the room stank whenever I came back so maybe shared with a stinky neighbor? Would I stay here again by choice? No.